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  Reply # 1855761 31-Aug-2017 10:38
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The tracking seems a bit weird at the moment; supposedly an order was delivered yesterday (it wasn't) at 4:25 AM (?!). I'm going to pop home at lunchtime; hopefully it's there [Edit: Yes!]


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  Reply # 1855766 31-Aug-2017 10:45
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The award for worst ever delivery performance goes to Microsoft.

 

A client has extended their microsoft employee purchase program to me, so I can order a MSOffice2016Pro licence for about $20. Great! That's for a download, but I ordered the USB key as well which I think was about $30.

 

Well that was a mistake. Tracking the parcel shows it went somewhere strange in the USA instead of NZ. Trying to get support on the order was extremely difficult. It was online chat to someone in India who was clearly following a script (or it was a 'bot). Eventually they re-ordered the USB key but they billed me a second time for it.

 

At this point I wrote off my money as lost and swore a few oaths at Microsoft.

 

Well, the damn things finally showed up, about three months later.

 

Never, and I mean NEVER order physical media from Microsoft.

 

 


 
 
 
 


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  Reply # 1855826 31-Aug-2017 11:19
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kryptonjohn:

 

The award for worst ever delivery performance goes to Microsoft.

 

A client has extended their microsoft employee purchase program to me, so I can order a MSOffice2016Pro licence for about $20. Great! That's for a download, but I ordered the USB key as well which I think was about $30.

 

Well that was a mistake. Tracking the parcel shows it went somewhere strange in the USA instead of NZ. Trying to get support on the order was extremely difficult. It was online chat to someone in India who was clearly following a script (or it was a 'bot). Eventually they re-ordered the USB key but they billed me a second time for it.

 

At this point I wrote off my money as lost and swore a few oaths at Microsoft.

 

Well, the damn things finally showed up, about three months later.

 

Never, and I mean NEVER order physical media from Microsoft.

 

 

 

 

Took them three months to send me a replacement power lead for my surface pro (no cost to me).  When it arrived it turned out to be a generic lead I could have bought for $5 at JayCar and they sent me two by mistake.





Mike



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  Reply # 1856110 31-Aug-2017 19:13
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Here is my order progress so far :

 

Latest update: Wednesday, Aug 30
11:25 AM
Completed customs clearance process
Carrier: i-parcel, Tracking #: AGSIPLA0006544447
 
Monday, Aug 28
10:51 AM
Package has left the carrier facility
 
Friday, Aug 25
8:19 AM
Package arrived at a carrier facility 
CA, US
 
5:47 AM
Shipment departed from Amazon facility 
San Bernardino, CALIFORNIA, US
 
Thursday, Aug 24
12:59 PM
Shipment arrived at Amazon facility 
San Bernardino, CALIFORNIA, US
 
8:33 AM
Package has left seller facility and is in transit to carrier
 
Would the update for yesterday refer to US or NZ customs?





Life is too short to remove USB safely.


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  Reply # 1856150 31-Aug-2017 20:58
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Will be NZ, can sit there for a day or 3


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  Reply # 1856167 31-Aug-2017 21:45
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Jase2985:

 

Will be NZ, can sit there for a day or 3

 

 

An advance customs clearance can occur for a product before it enters NZ if the shipper supports this. Having customs clearance does not always mean it is in NZ.

 

This is different to xray/biosecurity screening which can often be the bottleneck.

 

 


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  Reply # 1856303 1-Sep-2017 08:09
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Mine always takes a few weeks but arrives earlier than estimated date.

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  Reply # 1856317 1-Sep-2017 08:33
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Ordered a ski helmet from Germany last night - that's a bit different to my usual online pattern! Despite the distance, shipping was only 12 euro - remarkable. Will be interesting to see how long it takes - hopefully will get here before the snow's gone!

 

[edit] Forgot to mention - this was from eBay not Amazon.


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  Reply # 1856327 1-Sep-2017 09:01
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which seller did you buy from? shipping from anywhere is usually astronomical. i only buy free shipping to youshop and then youshop it to NZ


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  Reply # 1856328 1-Sep-2017 09:03
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My last two packages from Germany took about a month (using "economy" options).


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  Reply # 1856332 1-Sep-2017 09:08
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@Batman, this was shipped from these guys:

 

http://www.ebay.com/usr/restposten_eckenputzer

 

 


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  Reply # 1856347 1-Sep-2017 09:15
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ok thanks.




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  Reply # 1858259 4-Sep-2017 16:11
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Its arrived!

 

Thats only 11 days.

 

I can only award 6/10 though, as whoever delivers for Amazon here in NZ, just chucked my parcel over the fence because the gate was closed.





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  Reply # 1858305 4-Sep-2017 16:49
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Amazons tracking system is pretty good.

 

I ordered and Amazon Echo and had to use a forwarder (youshop) It took about 2-3 weeks. If you are getting it sent direct its a bit quicker.






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  Reply # 1862715 12-Sep-2017 10:56
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Ordered a drill guide from Amazon - shipped within a day on Sep 2 with expected delivery date 20 Sep but was delivered today. Seems to be about the norm now.

 

 


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