Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




67 posts

Master Geek


#223637 10-Oct-2017 10:41
Send private message

Morning all

 

I have a Sony Xperia Z3 mobile phone, less than 3 years old, that no longer gets updates and is therefore vulnerable to BlueBourne.  It appears Sony are not going to provide a security update for this device.  I have contacted the retailer who sold me the phone to find out about a CGA claim.  All I really want is an updated firmware as there is nothing wrong with this phone.  Their response is as follows:

 

"We do not believe at [retailer] that your device vulnerability is covered by the Consumer Guarantees Act as it is the Hardware which we retail and software comes from the manufacturer. The fact the manufacturer, Sony, no longer gives security patch and software updates is because they believe your device to be old technology and it is out of the manufacturer’s warranty of 2 years."

 

"From the website, you gave us it appears all Bluetooth devices are vulnerable to this virus so the only way forward would be, as [..] suggested, not to turn on your Bluetooth or upgrade to a newer device which is able to have security patch and software updates to protect. This upgrade would be at your cost."

 

It would appear to me that the vulnerability is not really understood as they seem to think that it is a virus.  Also seem to think that Bluetooth is software and that an anti-virus should protect me - from phone conversation I had with them.  I think that it is absurd to suggest that I turn off Bluetooth if I don't want to be vulnerable to BlueBourne and think that that is a valid solution to this, as I lose functionality that I use often by turning off Bluetooth (I have turned it off but this shouldn't be the solution).  I shouldn't have to upgrade to a new device every year just to get updates.  This was a premium phone at the time!

 

What is the general consensus here?  Do I have a case for a CGA claim?  If so, how do I go about it?

 

Thanks.


View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

1611 posts

Uber Geek

Subscriber

  #1880260 10-Oct-2017 10:57
4 people support this post
Send private message

Given the age of the device and even if there is a security vulnerability, the relatively low chances of one materialising on the user etc, and the sheer commercial realities of having to provide on-going updates (and the well-documented difficulties of actually doing so for Android manufacturers), any retailer or manufacturer will fight this like heck. You can go to the DT and try your luck but apart from the clearest of cases, going to the DT is bit of a coin toss. And this comes from a RL lawyer and person experienced in advising on CGA and statutory compliance issues.

 

Cut your losses.

 

 

 

 


BDFL - Memuneh
65638 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #1885677 18-Oct-2017 12:55
Send private message

I know this was (rightly) locked by a mod. But in light of new evidence, I am unlocking it. As per Consumer NZ post on Twitter:

 





View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Vodafone mobile data plans with unlimited data
Posted 26-Feb-2020 06:55


Vodafone launches innovation initiatives to help businesses use 5G
Posted 26-Feb-2020 05:00


Ultimate Ears HYPERBOOM brings massive sound and extreme bass
Posted 25-Feb-2020 09:00


Withings launches three new devices to help monitor heart health from home
Posted 13-Feb-2020 20:05


Auckland start-up Yourcar matches new car buyers with dealerships
Posted 13-Feb-2020 18:05


School gardens go high tech to teach kids the importance of technology
Posted 13-Feb-2020 11:10


Malwarebytes finds Mac threats outpace Windows for the first time
Posted 13-Feb-2020 08:01


Amazon launches Echo Show 8 in Australia and New Zealand
Posted 8-Feb-2020 20:36


Vodafone New Zealand starts two year partnership with LetsPlay.Live
Posted 28-Jan-2020 11:24


Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.