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BTR

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  Reply # 1906968 24-Nov-2017 10:01
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Apple consider products over 5 years old obsolete, we replace our laptops and desktops every 3 years. I suggest you speak to Apple and see what they say. 


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  Reply # 1907110 24-Nov-2017 13:52
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Personally I'd be making a CGA claim, and taking them disputes tribunal if they didn't remedy it. 

 

If it was a $500 laptop, I'd say 3.5 years is acceptable, but not for a $1500 one from a "top brand". I've had a couple of HP Elitebooks have mainboard failures in the last few months, but I'm quite happy because they were both around 9 years old (and yes with SSD's and RAM upgrades they still ran perfectly well for office/internet duties)

 

The CGA is very much the consumers friend, and it doesn't really matter what Apple think is a reasonable warranty period.

 

 

 

 





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  Reply # 1907112 24-Nov-2017 13:54
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BlinkyBill: A failure as described is rare and bad luck, but can happen (obviously). Most failures happen in short order or they don’t happen. In my opinion a manufacturer can’t warrant against bad luck, and it is unreasonable to claim under the CGA for this.

Also, you can’t win, as you will be unable to show that such a claim is reasonable. I’m not a lawyer.

 

I'm sure @dejadeadnz will be along shortly to tell you how horribly wrong you are.. He IS a lawyer.





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  Reply # 1907214 24-Nov-2017 17:15
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BTR:

 

Apple consider products over 5 years old obsolete...

 

 

For sales reasons which has no bearing on how long consumers should expect them to last. Given they are marketed as a premium product, remaining free of signifigant faults, such as this one, for more than 3½ years is not an unreasonable expectation for a consumer.





"War is an ugly thing, but not the ugliest of things. The decayed and degraded state of moral and patriotic feeling which thinks that nothing is worth war is much worse. The person who has nothing for which he is willing to fight, nothing which is more important than his own personal safety, is a miserable creature and has no chance of being free unless made and kept so by the exertions of better men than himself."
- John Stuart Mill


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  Reply # 1907255 24-Nov-2017 18:49
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CYaBro: As already stated, call Apple and talk to them about it.
I think you’ll find they’ll be very helpful.
Being an aasp we see stuff covered by Apple that should never ever be covered.
Broken screens, bent and damaged enclosures, but also components in devices that are 5-6 years old.

 

Is this the same Apple who, currently facing a class action lawsuit in California, is arguing that the lifespan of their iPhone is only 12 months?


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  Reply # 1907260 24-Nov-2017 19:00
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Lizard1977: I have a MacBook Air purchased in 2014 that suddenly died. I took it back to the retailer for assessment and repair, and they passed it on to their authorised repairer for assessment. I just got an email advising that as it's nearly 3.5 years since purchase that they can't escalate to Apple for warranty cover. They say they can do an assessment for $90 for a quote on the cost to repair.

In my opinion, a MacBook should reasonably last longer than 3.5 years before spontaneously failing. The laptop is otherwise in pristine condition - no signs of an external damage, drops etc. I think it would be covered by CGA. Am I being reasonable, do you think? Would it be reasonable to reply and cite the CGA and claim that it should be repaired?

 

 

 

Well lets put it this way. I had my sons MacBook repaired under the consumer guarantees act at that age.

 

Tell them you are not interested in a warranty claim, you are making a claim under the CGA.

 

You will need to put this in writing to them.

 

You WILL need to argue with them, they will eventually (in my case) get an Apple rep to contact you, you mention the CGA

 

and the repair will get authorised.

 

 

 

Been there, done that.


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  Reply # 1907261 24-Nov-2017 19:01
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cadman:

 

BTR:

 

Apple consider products over 5 years old obsolete...

 

 

For sales reasons which has no bearing on how long consumers should expect them to last. Given they are marketed as a premium product, remaining free of signifigant faults, such as this one, for more than 3½ years is not an unreasonable expectation for a consumer.

 

 

 

 

The laptop I am using was from 2011 and it still works fine. Hell I have my Kaypro 4 from 1984 and that still works too.


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  Reply # 1907264 24-Nov-2017 19:12
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BlinkyBill: A failure as described is rare and bad luck, but can happen (obviously). Most failures happen in short order or they don’t happen. In my opinion a manufacturer can’t warrant against bad luck, and it is unreasonable to claim under the CGA for this.

Also, you can’t win, as you will be unable to show that such a claim is reasonable. I’m not a lawyer.

 

 

 

Well I have had a laptop (A MacBook) repaired under the CGA when it was a similar age.

 

The store you bought it from will incorrectly (and illegally ?) tell you all sorts of BS, I had the store tell me the CGA was the same as the manufacturers warranty. I actually printed out the CGA, highlighted the passages (free of defect, reasonable life expectancy etc) and gave them my claim in writing.

 

 

 

I was unfailingly polite and insistent , had the poor girl who was put into that job screaming at me in front of customers because she did not know anything about the CGA and she ultimately had zero authority to do anything.

 

They tried to sting me for an inspection fee, I told them that they had contracted that company, not me and refused to pay it.

 

They said they would hold onto the laptop until I paid, I said thats OK, I will be back in 30 minutes with police and be pressing charges of theft.

 

 

 

Needless to say I got the laptop back and is cost me NOTHING


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