1-day selling refurbished as "new products"

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#1921774 19-Dec-2017 11:02

Yeah, I had a friend who bought a ‘new’ S7 from them last year. As with the OP, the seal was broken. Battery died within a day and the phone wouldn’t turn on again after that. He got his money back, but I recall it took a while.

Clearly they must know what’s going on, given the number of people who report the same kind of issues; that theyre continuing to use such dodgy sales tactics means they think they can continue to get away with it, so until something like the Comcom steps in I’m sure nothing will change.

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#1921790 19-Dec-2017 11:07

These should be reported to the commerce commission

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tripp

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#1921791 19-Dec-2017 11:09

Just had a call from them, I'm returning the device and have a direct contact with someone there now. Once i supply the courier tracking number they will do a refund. So i'm hoping that the funds will be back on the card in the next day or 2

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#1921795 19-Dec-2017 11:17

tripp:

I do understand that they do sell "refurbished" products but I paid for a "brand new" product at a brand new price. Maybe "new" to them means "new" to the person but old to the person who returned it :P

1-Day refurbished and actual refurbished are two very different things...

1-Day = used and repackaged

Actual Refurb = inspected, fixed, faulty parts replaced, cleaned and in near-new condition (or in the case of Apple, better-than-new).

Caveat Emptor with 1-Day.

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#1921807 19-Dec-2017 11:31

tripp:

Just had a call from them, I'm returning the device and have a direct contact with someone there now. Once i supply the courier tracking number they will do a refund. So i'm hoping that the funds will be back on the card in the next day or 2

Take Photos, gather evidence. I would hope you report your experience to the CC once your refund comes through.

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#1921812 19-Dec-2017 11:46

I have a friend who works at 1-day (in a back office role).. Let's just say that according to him TWG is steadily making things worse there, for both staff and customers, and it's not likely to get better anytime soon.

I'm a geek, a gamer, a dad and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it.

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#1921814 19-Dec-2017 11:48

If they sent you something wrong then it's up to them to come and collect it. Don't waste your time sorting out sending it back. Make them work for their stuff up not you.

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#1921817 19-Dec-2017 11:58

antoniosk:

I made the mistake of buying "Apple" genuine headphones from them last year, as they were 2 for $40. I used online chat to get them to confirm they weren't knockoffs but the real thing... they said they were, what arrived clearly wasnt (proved by listening to music side by side with real apple headphones. these knockoffs looked the part but were tinny and crackly).

Caveat Emptor for electronic goods from this lot.

Had a similar experience with a "genuine" Apple Lightening cable. The packaging looked ridgy-didge, but the cable never worked correctly.

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#1921818 19-Dec-2017 11:59

richms: If they sent you something wrong then it's up to them to come and collect it. Don't waste your time sorting out sending it back. Make them work for their stuff up not you.

I will send it off on my way home, that way i know its gone and don't need someone around home to come and pick it up.

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#1921838 19-Dec-2017 12:34

tripp:

richms: If they sent you something wrong then it's up to them to come and collect it. Don't waste your time sorting out sending it back. Make them work for their stuff up not you.

I will send it off on my way home, that way i know its gone and don't need someone around home to come and pick it up.

I think people are also hinting the fact that once you have sent it then you are relying on them to be honest and refund you.

$20 on the fact they will tell you they want to receive it first and inspect the goods, tell you that they were not as they sent it to you and try and bugger you over.

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#1921883 19-Dec-2017 13:26

tripp:

I do understand that they do sell "refurbished" products but I paid for a "brand new" product at a brand new price. Maybe "new" to them means "new" to the person but old to the person who returned it :P

You should contact their head office about it, and ask them to provide you with what you ordered...a new product.

Personally I have found 1 day to be good, although I haven't purchased from them for many years.

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#1921912 19-Dec-2017 13:43

Being cautious over some headphones now :/

Just cheapo Samsung (come in a black samsung indented top box etc) but missing 2 of the 'included' gromets and sport lobe locking ones

Reported immediately, being a small item it's return wasn't requested. However would need to see others if it was an OEM package or 'for samsung' style clone thing. Still waiting on replacement that was 'shipping' on the 5th. (even notifying after the 5 working days suggested lead to a please notify if not rec'd by christmas) *sniff*

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#1921970 19-Dec-2017 14:48

Lias:

I have a friend who works at 1-day (in a back office role).. Let's just say that according to him TWG is steadily making things worse there, for both staff and customers, and it's not likely to get better anytime soon.

That's a shame. Before they got swallowed up by TWG there were some awesome deals to be had and really looked forward to those lunchtime emails in a race to beat everyone else. Now they are little more than a $2 shop.

Found they are good at promptly refunding where there is a problems but only buy low value items now. Would never dream of getting a large cost electronic device.

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#1923891 23-Dec-2017 07:41

I've learnt my lesson when I bought crates of flat Philips batteries from them. Once bitten, twice shy. Surprised to learn they are owned by TWL though.

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#1923946 23-Dec-2017 10:18

Batman:

I've learnt my lesson when I bought crates of flat Philips batteries from them. Once bitten, twice shy. Surprised to learn they are owned by TWL though.

The philips batteries they sold were not alkaline, but the "heavy duty" crap that $2 shops and similar still peddle. Largly useless for most loads so may have appeared to be flat if you put them into a digital camera or something with a moderate load. See it many times at the day job with people getting them and putting them into a wax melting pen which will at best get slightly tepid warm on a heavy duty.

Best I have found for lasting, not leaking and price are the packs of varta at bunnings. There is also some number 8 at mitre 10 but I havent used them long enough to know if they take a giant dump of their slightly corrosive contents into your device when they run out like some other "name brand" ones have a habit of doing.

Richard rich.ms

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