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156 posts

Master Geek
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Topic # 228576 12-Jan-2018 17:55
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Ok where to start on this one, well first of all don't use the YouShop service if you know you will be over the gst threshold, why? Well NZ Posts YouShop service has as of the 1/12/17 changed the way they work, as of that date they are no longer a Postal service for delivery of youshop parcels but are now a Freight forwarding company, what does this mean, well quite a bit actually, they have started up a company called Sendit which is NZ posts own custom brokers, so what happens now is you get an email from sendit (with the notice number of your goods) requesting an invoice for the goods they are holding for clearance
(invoice= Proof of purchase ) so what is happening now is they will no longer give the value amount to nz customs like they used to ( they already know the amount because you had to put this in on the YouShop website before they will even ship) untill you send them the "invoice " they are offering to do this for you at a cost of $46 or you can use any other custom brokers at considerable cost.
so this means you cannot get the Entry number to make payment to NZ customs for release of your parcels.
I've spent the last 15 days trying to get my parcels released and I can say the whole thing is a total fiasco!! It was so simple before the changes that it's obvious they no longer want to keep youshop open, I'll be using shipito in the future.

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1162 posts

Uber Geek
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  Reply # 1937778 12-Jan-2018 18:13
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Do you have a link / url?

I can't find anything on Google in the last month that mentions a change.

156 posts

Master Geek
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  Reply # 1937787 12-Jan-2018 18:29
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I don't but here's a copy of one the emails received from them.

Hi there,


Youshop has changed its systems as of the 01/12/17, they no longer organise clearances.


You have received notification you require a customs clearance (the letter you attached in previous emails, which has all the information you require)


We are customs clearance brokers, you can choose to use our service or find a different broker.


In order for us to process your clearance we need an invoice from your supplier because we are not Youshop so we do not have access to your invoice.


Our fee was outlined in the original notification you received.

Thanks very much,

Customs Brokerage Support Team
New Zealand Post International Freight Services

Thanks very much,


Customs Brokerage Support Team
New Zealand Post International Freight Services

156 posts

Master Geek
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  Reply # 1937795 12-Jan-2018 18:40
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I had confirmation in my phone conversations with NZ customs and NZ post that this is the case, this is how it works now.
Funny thing is youshop and sendit are operated by NZ post! So I guess it's just another way of getting more money for less service?

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Uber Geek
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  Reply # 1937797 12-Jan-2018 18:48
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Thanks for posting this. As soon I will need to order a clutch kit for my van from Europe. I will probably have to resort to asking a family member in Europe to accept delivery and then get them to ship it to me.

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Ultimate Geek
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  Reply # 1937802 12-Jan-2018 18:59
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I never could understand why anyone would use NZPost anyway.  They suck as a company, why would this have been any different?


Always has been plenty of others, I used Ship2U.



Mad Scientist
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  Reply # 1937805 12-Jan-2018 19:04
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wow thanks for the tip, I almost used youshop ....

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  Reply # 1937808 12-Jan-2018 19:07
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I have had things sent to them from shipito in the past when they were considerably cheaper. Get the excellent repack and photos at shipito, then send it across town to youshop for the cheaper freight on something large like a server case. Shipito have options to remove invoices which youshop doesnt. They will actually enter the values off anything they see and you cant change it I found.


BDFL - Memuneh
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