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  Reply # 1968295 5-Mar-2018 14:32
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xpd:

 

kobiak:

 

I did. The response:

 

Hello there, unfortunately, we are unable to verify the validity of tickets that have been purchased through unauthorised third party resellers as we cannot confirm whether or not they've been onsold more than once. The best advice we can give you is to get to the venue early, as it will be a case of first in, first served. Hope this is helpful to you.

 

 

Wow. I read that as "we don't care, we have our money. Good luck in beating the other 30 people who have been sold the same ticket."

 

:(

 

 

 

 

 

 

Wow, I can't believe they are offering that advice!.Isn't this why we have consumer laws, to protect consumers?


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  Reply # 1968298 5-Mar-2018 14:42
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Different story if it was an 'authorised' reseller squatting on 25% of the available tickets I bet... 

 

oh wait  http://resale.ticketmaster.co.nz/ 

 

Funny how most official outlets have a 'secondary sales' or 'market driven' sales medium since the last couple of investigations about scalping VS law fell flat.

 

(good video here on gogo)


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  Reply # 1968299 5-Mar-2018 14:43
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I have never heard of Viagogo so I just Googled it. 3rd hit is a review website called Trustpilot and right beside the Google listing is shows Viagogo are rated 2 starts out of 5. Clicking into the link it looks like 1 in 10 people actually get what they paid for. 

 

If it wasn't as scam site once, it certainly is now.


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  Reply # 1968302 5-Mar-2018 15:00
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tripper1000:

 

I have never heard of Viagogo so I just Googled it. 3rd hit is a review website called Trustpilot and right beside the Google listing is shows Viagogo are rated 2 starts out of 5. Clicking into the link it looks like 1 in 10 people actually get what they paid for. 

 

If it wasn't as scam site once, it certainly is now.

 

 

Go the other way.

 

Search Ed Sheeran tickets

 

 

 

And see who the top 3 promoted links are and who takes up most the google page.


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  Reply # 1968306 5-Mar-2018 15:10
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I’m sorry, but how on earth do you expect Ticketmaster/Ticketek/whoever else to validate that a eTicket hasn’t been printed and onsold several times to several different people?? There is no way to tell until all the people with the same ticket turn up on the night, and only the lucky first person to arrive gets in. As far as Ticketmaster/Ticketek/whoever is concerned they sold a valid eTicket to Person A, and that’s as far as their sale goes. They don’t have anything to do with Person B, C, and D who brought the ticket on Viagogo/FB Marketplace etc. Best advice is to buy from the authorised ticket agent where possible, otherwise if you HAVE to buy the ticket elsewhere collect it in person with the original buyer and get them to get it transferred and reissued (might not be possible). Else turn up and be at the front of the queue and hope for the best.


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  Reply # 1968308 5-Mar-2018 15:26
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If this is a problem, why are they allowing resellers to sell though their website at all? Maybe there needs to be a better system to actually check on things. I mean it is hardly rocket science, if we can land people on the moon, surely they can work out a solution to prevent people buying the same resold ticket multiple times. Maybe tickets have to be tied to the purchasers name, and if they need to resell it, it has to go back to the issuer. This will also solve the problem of people ending up paying inflated prices. Legislation maybe needed.


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  Reply # 1968312 5-Mar-2018 15:33
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Paparangi:
I’m sorry, but how on earth do you expect Ticketmaster/Ticketek/whoever else to validate that a eTicket hasn’t been printed and onsold several times to several different people?? ..... Best advice is to buy from the authorised ticket agent where possible....

 

e-tickets via block-chain technology are made for this problem. People can on-sell (for a profit/loss/face value) and buyers can be sure the tickets are legit.

 

Of course the ticket agent can't predict how many times a ticket has been photocopied, but any action would be better than their current action/advice. For instance cancel & reissue suspicious tickets upon request (they could add a fee to cover their costs). 2nd, 3rd, 4th victims would know the truth before the big day and take action accordingly.

 

 


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  Reply # 1968313 5-Mar-2018 15:36
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mattwnz:

 

Wow, I can't believe they are offering that advice!.Isn't this why we have consumer laws, to protect consumers?

 

 

Some consumers are literally too stupid to be able to protect.


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  Reply # 1968318 5-Mar-2018 15:50
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Paparangi:

I’m sorry, but how on earth do you expect Ticketmaster/Ticketek/whoever else to validate that a eTicket hasn’t been printed and onsold several times to several different people?? There is no way to tell until all the people with the same ticket turn up on the night, and only the lucky first person to arrive gets in. As far as Ticketmaster/Ticketek/whoever is concerned they sold a valid eTicket to Person A, and that’s as far as their sale goes. They don’t have anything to do with Person B, C, and D who brought the ticket on Viagogo/FB Marketplace etc. Best advice is to buy from the authorised ticket agent where possible, otherwise if you HAVE to buy the ticket elsewhere collect it in person with the original buyer and get them to get it transferred and reissued (might not be possible). Else turn up and be at the front of the queue and hope for the best.

 

 

 

Pretty much this.  It does suck that ticketmaster doesn't do more to get their search results to the top on google, but as with anything on the internet you need to be a little wary before buying something, make sure you're getting them from the official source.   Yes they could ID everyone at the door, but you invariably get people buying tickets for friends, being unable to go, etc,etc. Not to mention that at some gigs you end up queuing for hours already as they scan tickets (foo fighters+pouring rain recently springs to mind...) and IDing everyone would take even more time. 

 

 

 

I will say though that they should reduce the commission they charge on their resale site...


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  Reply # 1968319 5-Mar-2018 15:52
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sidefx:

 

Pretty much this.  It does suck that ticketmaster doesn't do more to get their search results to the top on google, but as with anything on the internet you need to be a little wary before buying something, make sure you're getting them from the official source.  .

 

 

 

 

Wouldn't they just do that with adwords?


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  Reply # 1968320 5-Mar-2018 15:52
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mattwnz:

If this is a problem, why are they allowing resellers to sell though their website at all? Maybe there needs to be a better system to actually check on things. I mean it is hardly rocket science, if we can land people on the moon, surely they can work out a solution to prevent people buying the same resold ticket multiple times. Maybe tickets have to be tied to the purchasers name, and if they need to resell it, it has to go back to the issuer. This will also solve the problem of people ending up paying inflated prices. Legislation maybe needed.

 

 

 

When you sell a ticketmaster ticket through the resale site it asks for the barcode and validates it, so I would assume a single seller can't resell the same ticket multiple times. I believe the problem is unofficial resale sites. Best option with them is to avoid...


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  Reply # 1968321 5-Mar-2018 15:55
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@cadman @mattwnz There is no need to quote the entire previous reply - Please, please stop doing it.





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  Reply # 1968323 5-Mar-2018 15:58
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sidefx:

 

 

 

Pretty much this.  It does suck that ticketmaster doesn't do more to get their search results to the top on google, but as with anything on the internet you need to be a little wary before buying something, make sure you're getting them from the official source.   Yes they could ID everyone at the door, but you invariably get people buying tickets for friends, being unable to go, etc,etc. Not to mention that at some gigs you end up queuing for hours already as they scan tickets (foo fighters+pouring rain recently springs to mind...) and IDing everyone would take even more time. 

 

 

 

I will say though that they should reduce the commission they charge on their resale site...

 

 

Ticketmaster isn't the only seller. There is Ticketek too. And both have their own reseller market now. So even with them its hard to tell if the price you are paying is fair or not. (usually NOT)

 

But seem to not pay mr google like VGG

 

http://www.abc.net.au/news/2017-08-30/viagogo-consumer-advocates-call-on-google-to-crack-down-reseller/8853308 


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  Reply # 1968328 5-Mar-2018 16:05
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michaelmurfy:

 

@cadman @mattwnz There is no need to quote the entire previous reply - Please, please stop doing it.

 

 

I usually don't but sometimes context is important - especially when the quoted reply isn't automatically hyperlinked so people can trace it themselves.


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