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BDFL - Memuneh
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  #2183866 19-Feb-2019 18:59
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Just received from the Commerce Commission:

 

 

The Commerce Commission is urging event ticket buyers to take particular care, following the High Court’s decision to dismiss an application for an interim injunction against online ticket seller Viagogo.

The Commission sought an interim injunction to prohibit website representations by Viagogo which the Commission alleges are misleading. The High Court at Auckland held that it had no jurisdiction to determine the injunction application at this time, because Viagogo has not been formally served.

Viagogo is based in Switzerland and has declined to accept service of the Court proceedings in New Zealand.  Service by diplomatic channels will take some months.

There was no finding made on the substantive merits of the Commission’s case, which will be heard at a later hearing.

Commission Chairman Dr Mark Berry said “We knew this was not an easy course but we had hoped to get interim orders to protect New Zealand consumers until we could have the Court hear our substantive case against Viagogo. Our focus remains on preparing for the main hearing against Viagogo.”

“The fact the Court did not make orders limiting Viagogo’s website claims makes it even more important that consumers take steps to protect themselves. We urge ticket buyers to purchase from official ticket websites. Avoid clicking on the first internet search result you see for an event. Scroll down the page and find the official ticket outlet or if you aren’t sure visit the artist’s website to find out who the official ticket seller is.”

A date for the substantive hearing for the Commission’s case against Viagogo has yet to be set by the Court.

As the matter remains before the Court, the Commission will make no further comment at this time.

Background
Please note, the Commission’s application for an interim injunction did not seek to ‘shut down’ Viagogo or to prevent it trading in New Zealand, as has been widely misreported. The interim injunction sought only to prohibit Viagogo from making claims on its website which the Commission alleges are misleading about the:

 

  • scarcity of tickets
  • price of tickets
  • guaranteed validity of tickets

In addition, the Commission’s substantive case also seeks:

 

  • a declaration that Viagogo breached the Fair Trading Act by claiming to be an “official” ticket seller, and orders that it take out advertising to correct that claim
  • a declaration that a particular clause of Viagogo’s terms and conditions is an unfair contract term. The clause gives Viagogo the right to bring proceedings against consumers either in Switzerland or New Zealand at Viagogo’s discretion, but requires that New Zealand consumers bring proceedings against Viagogo in Switzerland under Swiss law

The Commission’s application for an interim injunction, submissions in support of the interim injunction, and the substantive Statement of Claim can all be read in the documents tab of the Viagogo entry on the Commission’s case register.

 





 

 

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  #2279432 19-Jul-2019 08:38
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And with the stroke of a key, half the issue is gone

 

 

 

https://www.bbc.co.uk/news/technology-49015863 

 

 

Google has suspended Viagogo as an advertiser, after claims touts resell tickets at inflated prices on the site.

 

The Competition and Market Authority is taking the ticketing website to court, alleging it has not done enough to change its business practices.

. Well done world. Seems despite no action at individual countries authorities, there was enough pressure combined


 
 
 
 


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  #2279692 19-Jul-2019 15:53
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Good job, about time (if overdue!). Better late than never.


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  #2279712 19-Jul-2019 17:04
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Scammers  do not use  I used them when I was in a hurry to get tickets for my daughter (One Direction) absolute rip-off merchants and got burnt make sure you are on Ticket Master or Ticketec etc web sites

 

 


BDFL - Memuneh
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  #2290754 6-Aug-2019 09:54
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Never, ever buy from Viagogo.

 

 

Porter discovered her tickets were four of those that had been cancelled just three days before the game but has since struggled to get a refund.

 

In an email exchange with Viagogo seen by Stuff, Porter was told "we are unable to offer you a refund as you had contacted the event organisers before the event and invalidated the tickets".

 





 

 

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  #2291200 6-Aug-2019 20:49
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What a lame, cop-out excuse. Totally unsurprising for this company, though.


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  #2291227 6-Aug-2019 21:40
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Dingbatt:
xpd:

 

Simple solution. 

 

 

 

Don't buy your tickets from anyone except the official ticket handler. 

 

 

 

 

 



The thing is, I believe most people aren't even aware they aren't booking through the official site.

Viagogo appears at the top of the search list when googling for tickets in many cases. That is how my wife got caught out. She thought she was in the Ticketek website when she was actually on the Viagogo site. Luckily for us the tickets were genuine and she just got skinned a $100 booking fee.

Lesson learnt. Go to the Ticketek or Ticketmaster site, and commence your search from there. She is too scared to book anything on line now.

Maybe Google need to stop taking Viagogo's coin to put them at the top of the search list.

 

 

 

That's how I got caught out thought I was on the official site it's first time i've been scammed online panic buy  live and learn 


 
 
 
 


BDFL - Memuneh
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  #2433183 5-Mar-2020 14:15
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Just received:

 

 

Viagogo confirms website changes and accepts jurisdiction of NZ courts

 

The Commerce Commission will no longer seek an interim injunction against online event ticket seller Viagogo, after Viagogo made changes to its website and gave undertakings to the Court that it would not undo those changes. Viagogo has also now submitted to the jurisdiction of the New Zealand Courts.

The Commission had sought an interim injunction preventing Viagogo making representations that the Commission alleges are misleading, pending a hearing of the Commission’s full case against Viagogo. The interim hearing was set down for Friday 6 March in the High Court at Auckland.

“The changes Viagogo has made to its website have largely addressed the interim injunction application filed by the Commission alleging that Viagogo was misrepresenting the price and availability of tickets, and the “guarantees” attached to tickets. Importantly, Viagogo has given undertakings to the Court that it will not undo those changes or make new, similar representations. We consider that these changes and undertakings achieve what we sought in our interim injunction application and mean we can avoid the time and cost of another hearing and advance our preparations towards the full case hearing,” said Mary-Anne Borrowdale, the Commission’s General Counsel, Consumer and Competition.

Viagogo has also undertaken that it will take reasonable steps to ensure that the phrases “All tickets 100% guaranteed!” or “100% guaranteed” will not appear in Google search results.

At Friday’s scheduled hearing Viagogo was to protest the jurisdiction of the New Zealand Courts in relation to the Commission’s proceedings against it. It has now withdrawn its protest.

“Until now Viagogo has said it is not answerable to the Courts here, which has led to considerable expense and delay for the Commission. We think a company that sells New Zealand event tickets to New Zealand consumers should fall under New Zealand law, and we are pleased that Viagogo now accepts that too,” said Ms Borrowdale.

“Viagogo’s changes and undertakings do not mean that our substantive case has been resolved. The main case continues and we will continue to move towards a full hearing on the matters we first raised in August 2018. We still urge ticket buyers to purchase from official ticket websites. Avoid clicking on the first internet search result you see for an event. Scroll down the page and find the official ticket outlet or, if you aren’t sure, visit the artist’s or organiser’s website to find out who is the official ticket seller,” said Ms Borrowdale.

 





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 


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