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437 posts

Ultimate Geek

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  #2372491 11-Dec-2019 15:04
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My (small, <$30 NZ) package dispatched by Amazon via DPD on 4 December, expected date 18 December, delivered today (12 December) via Fastway. Trackable by link provided by Amazon all the way.  Impressed!

 

No GST.





gml


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  #2372508 11-Dec-2019 15:29
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Similar experience here: Dispatched on the 3rd, target date 17th, and arrived yesterday via Fastway.


 
 
 
 


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  #2372586 11-Dec-2019 16:22
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My hdds that were due on the 13th arrived. One shipment today and one on Monday.




Richard rich.ms

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  #2372695 11-Dec-2019 20:01
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Mine was relatively trackable, but the problem with DPD is that I am now reliant on the notoriously understaffed Wellington Fastway branch for final delivery - 

 

10/12/19 9.41am - In Premise - Your parcel is currently within our delivery Regional Franchise and will be delivered on our couriers next cycle.

 

11/12/19 9.12am - In Premise - Your parcel is currently within our delivery Regional Franchise and will be delivered on our couriers next cycle.

 

etc. 

 

I'm sure it won't be as bad as mid-year when they had multiple Wellington Fastway drivers quit, resulting in cross-town parcels taking up to a fortnight to be delivered, but they would still be my last Wellington courier of choice.


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  #2372707 11-Dec-2019 20:25
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I'm finding things delivered with DPD / Fastway are also arriving much later than expected. I think next order I will message them and ask them to use a different carrier. They use DHL for economy shipping for one package recently, it turned up in about 3-4 days. Fastway are always like 2-5 days late.

 

I have an order that was due a few days ago, but the tracking doesn't even work. One's not even logged as leaving the USA and it's meant to be in NZ delivered already. The DPD tracking site I use usually logs the handover and can track it, but for the packages I have in transit now.


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  #2372797 11-Dec-2019 23:01
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I assume you're in Wellington as well timmmay. Fastway/Aramex Wellington are definitely an additional weakpoint in the DPD delivery experience - I think the last time I had an Amazon parcel spending a week at the local depot I ended up chasing both Fastway and Amazon before it was finally delivered, and that wasn't during a Christmas rush period.


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  #2372916 12-Dec-2019 08:24
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Got another DPD package that is providing me with "Unsuccessful delivery attempt" updates.  Yet again, I think the reason for failing to deliver is that they failed to bother to turn up considering I was at home at the time the update was sent.  There's obviously something wrong in their system that it is sending notifications for delivery attempts but they are not actually attempting it.





 
 
 
 


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  #2372918 12-Dec-2019 08:29
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I caught the bus way about that, the notifications are wrong, they didn't actually try to deliver. I think the AWS integration with Fastway is not working correctly

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  #2375265 14-Dec-2019 13:11
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I had a package coming from Amazon and got the infamous 

 

Delivery attempted: Unfortunately, DPD_INTL_STD couldn’t complete your Amazon delivery. They'll try again. More info at http://a.co/d/xxxxxx

 

Going to the site just gives me a list of international couriers and none of the are DPD

 

Then some Googling and found that Fastway are the local couriers and if you enter your Amazon tracking number into this site

 

https://wndirect.com/tracking-dpd.php

 

it goes to Fastway and tells you their tracking number.

 

I called Fastway and asked why didn't the courier leave a card and they said they hadn't even tried to delivery. Amazon has been blasting our messages like this when the package has not been receipted even though in this holiday season and Fastway has had to deal with calls from a number of customers. Fastway is really busy and is a day or two behind. They said they would deliver on Friday (I called on Thursday) but no delivery and another message from Amazon. Fastway tracking says it's on the courier vehicle but I suspect they won't deliver today (Sat) but it will be Monday.  

 

I think Fastway and Amazon need better integration.





Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


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  #2375285 14-Dec-2019 13:53
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I have the same thing with Fastway, and I called them up when it happened last week. I bet they're getting lots of calls.

 

The thing is their own tracking system is saying much the same thing. I'm seeing this, which is similar to what I saw last week.

 

 

 

8am: On Board - The parcel is on board the courier vehicle

 

4pm: In Premise - Your parcel is currently within our delivery Regional Franchise and will be delivered when the receiving party will accept the goods.

 

6pm: Courier was unable to deliver the parcel to the address given

 

 

 

I asked Amazon to not use DPD for me in future, they said they would put a note in and try to avoid using them. DHL is much, much faster and more reliable. I have a package leaving the UK yesterday that should arrive Wednesday. Another package was lost by DPD as well, I had to get a little bit grumpy with Amazon to send the replacement express shipping.


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  #2375436 14-Dec-2019 18:02
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timmmay:

 

I have the same thing with Fastway, and I called them up when it happened last week. I bet they're getting lots of calls.

 

The thing is their own tracking system is saying much the same thing. I'm seeing this, which is similar to what I saw last week.

 

 

 

8am: On Board - The parcel is on board the courier vehicle

 

4pm: In Premise - Your parcel is currently within our delivery Regional Franchise and will be delivered when the receiving party will accept the goods.

 

6pm: Courier was unable to deliver the parcel to the address given

 

 

 

I asked Amazon to not use DPD for me in future, they said they would put a note in and try to avoid using them. DHL is much, much faster and more reliable. I have a package leaving the UK yesterday that should arrive Wednesday. Another package was lost by DPD as well, I had to get a little bit grumpy with Amazon to send the replacement express shipping.

 

 

 

 

Well I went out today and came back and two packages had been delivered!  One I was not expecting so quickly so that is good. Does it make any difference if you request some other courier price wise?





Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


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  #2375437 14-Dec-2019 18:24
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No idea. Generally I just figure things turn up eventually. Other than the ones where tracking shows they arrive at a sorting facility and never leaving, like my most recent parcel.

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  #2376172 16-Dec-2019 11:20
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Ordered 1 package in late Nov, shipped via DPD on 28 Nov. The last entry in wndirect tracking was "Scanned to container" on 30 Nov. Expected delivery is today but there is not yet any information on the Fastway website. I have zero hope it will be delivered today.

 

I actually wish this to be delayed enough so I can claim a refund. I managed to buy one of the items in the package during black friday for cheaper than it is from Amazon. I am quite glad that some local retailers have managed to keep up with global competition.


mdf

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  #2376231 16-Dec-2019 12:49
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I had a DPD/Fastway package delivered the other day by a guy in an "Aramex" van and uniform. Change in branding was news to me but has apparently been in the works for a while.


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  #2376287 16-Dec-2019 14:02
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I had my two recent orders delivered on Saturday afternoon by a barefoot guy who didn't so much park nearby as abandon his car in traffic.  Then appeared confused as to how to find the back door to my house (sign on unused front door says "please use back door") when there was a very obvious path just to the left of where he was standing or a driveway on the other side or the corner section, right opposite where he'd abandoned his car.  No other couriers or door knockers seem to have had any issues finding the aforementioned back door.





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