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2899 posts

Uber Geek


  #2378225 19-Dec-2019 09:38
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Just found this thread on here now. Parcel shipped via DPD.  Amazon had no idea who would deliver it, nothing on DPD website for NZ.  So it's fastway stating 'could not find address' although they delivered a book from Amazon to the same address a couple of months ago.  Grr.  Mrs ZollyMonsta is most displeased too.




I should add.. Cannot track Amazon number on the DPD website itself, which isn't helpful. :)

Check out my LPFM Radio Station at cool

16173 posts

Uber Geek


  #2378235 19-Dec-2019 09:46
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"Could not find address" is a red herring. They'll show up in 2-3 days with the parcel. Even Fastway's own tracking is inaccurate, but the Amazon tracking is wrong.




I'm fairly unimpressed with Amazon at the moment:




 - Kindle ordered 23th Nov, with guaranteed delivery by 12th Dec.


 - DPD loses package. Amazon only admit it's lost on 13th December


 - Amazon creates a new order for a Kindle on the 13th, with highest priority shipping


 - Kindle ships on the 18th, five days later, on UPS


 - Kindle most likely to arrive after Christmas according to UPS




First world problem, but the Amazon customer service has fallen well short this time.




I can't do bullet points sorry, the GZ editor isn't working for at the moment.


16173 posts

Uber Geek


  #2383767 2-Jan-2020 07:06
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How do you like this DPD tracking? This is the entire tracking history. Notice a bit of a gap?


Monday, December 23: Delivered to safe place 
Friday, December 6: Package arrived at a carrier facility 
Monday, November 25: Package has shipped
About 14th Dec Amazon declared it lost and shipped me another Kindle, maximum speed. The UPS shipping for that shows about 25 entries on the way here. It still took 10 days to arrive, including 4 days to be shipped and 6 days to get to NZ, which I guess isn't bad for before Xmas. They have agreed to avoid using DPD for me in future.
Both kindles arrived on the same day. I opened the first one, which after some time on chat Amazon told me had been deactivated when it was marked lost. No, they couldn't re-activate it and have me return the other kindle which was still in the box. It had to be thrown out.
So I opened the second kindle, and it had some marks that meant it needed to be returned. After another hour on chat they decided they could deactivate the second kindle and activate the first. Stupid procedures, if they'd decided that originally they'd have gotten a new, in box kindle back.
All in all it's taken me about 6 hours of effort on chat to get a new kindle, which should be simple. Amazon customer service has been frustrating and way below what I thought their standards were. Unfortunately they're still the easiest and most reliable large internet based store.


Incidentally, one small typo turns "paperwhite" into "papersh1te" ;)

245 posts

Master Geek

  #2384022 2-Jan-2020 08:53
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Anyone had anything through amazon aus ? I wondered if the shipping costs would be a tad lower but everything I have looked at won’t even ship to nz...

Since the new import taxes have been applied it’s making everything a lot more expensive...

62 posts

Master Geek

  #2390982 13-Jan-2020 13:24
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Thank you to the OP!!


Missus has been struggling for a day or three to figure out what or who the hell "DPD" are and where her Amazon parcels were after she got an "undeliverable" email from Amazon. Because of this thread... and particularly this post on page 1:




My last 2 parcels that arrived here from Amazon were from DPD, both arrived a day early, just lucky I guess.




Also, this is probably way too late, but you can track the DPD package using wndirect, and select Order Reference and put in your "AW000******" tracking code.


Then look for the "Carrier Reference" code "WNM0********" and track that with Fastway.



We were finally able to track down the parcel by putting the "Amazon Logistics" ("AW000xxxxxx") tracking code into the site and it correctly identified the carrier as Fastways (and even provides a link direct to Fastways tracking)... For the record, Fastways has now rebranded to "Amarex"... but their drivers are still sh*t and seem to refuse to deliver to apartments, marking consignments as undeliverable instead of using the intercom at the front door like the other couriers do. Supposedly they left a "card to call"... but we got nothing. Not to mention the missus was at home ALL day on Friday, no phone calls, no intercom call etc. Which is pretty much par for the course for Fastways... they're terrible 😑


This is a screenshot from the the tracking is a LOT better than you'll see on the Amazon "Your Order" page!


NOTE: when it says "delivered", they actually mean... "customer drove all the way to Penrose depot to get it because the driver is useless" πŸ™„πŸ™„πŸ™„


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