Any experience with Amazon shipping packages with DPD?

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sandyfrench

5 posts

Wannabe Geek

Reply # 2191518 5-Mar-2019 19:19

Interestingly... I think I have answered my dilemma of missing packages, finally! My last four items have not turned up, and eventually tracking says they were 'undeliverable' and they get returned to the mothership.

About 3 years ago, NZ Post changed our postcode, seemingly no one else has caught up with this fact yet. I changed my postcode back to the old one, on Amazon, bought something cheap with the credit they gave me for all the missing packages, and voila! The latest item not only turned up today, but turned up 8 days early!

Maybe others have this issue too?

backfiah

99 posts

Master Geek
+1 received by user: 27

Reply # 2197267 13-Mar-2019 13:38

jpoc:

backfiah:

Finally got a new way of tracking DPD parcels out of Amazon.

This link https://wndirect.com/tracking-dpd.php works with the tracking ID on the amazon page -- it's quite barebone, but it does at least give you the fastway ref number which you can then track in NZ.

Thanks for that but for me this does not work. I just get:

No tracking information found

Please check your reference numbers.

The tracking doesn't seem to start working until DPD receives the parcel from Amazon. I think this is when "Package arrived at a carrier facility" appears in the Amazon tracking info. Usually 1-2 days after Amazon ships it.

jpoc

822 posts

Ultimate Geek
+1 received by user: 190

Reply # 2198487 15-Mar-2019 11:54

backfiah:

jpoc:

backfiah:

Finally got a new way of tracking DPD parcels out of Amazon.

This link https://wndirect.com/tracking-dpd.php works with the tracking ID on the amazon page -- it's quite barebone, but it does at least give you the fastway ref number which you can then track in NZ.

Thanks for that but for me this does not work. I just get:

No tracking information found

Please check your reference numbers.

The tracking doesn't seem to start working until DPD receives the parcel from Amazon. I think this is when "Package arrived at a carrier facility" appears in the Amazon tracking info. Usually 1-2 days after Amazon ships it.

For me the DPD tracking never works. Not ever. From the beginning right up to the point 5 weeks later when the parcel status changes to "may be lost" DPD tracking and the wndirect site never report anything other than unknown tracking reference.

jpoc

822 posts

Ultimate Geek
+1 received by user: 190

Reply # 2198492 15-Mar-2019 11:58

jpoc:

jpoc:

I have been refunded for the two failed DPD shipments and I have re-ordered one of the items against the refund.

Amazon customer services say that they have added a note to my account to say that DPD should not be used for future orders so I will see how this one goes.

The item has been shipped with DPD. :(

Exactly as expected, the delivery has now changed status to 'may be lost' so I contacted amazon customer services.

I challenged them about the fact that I was told that they would not use DPD for me in the future. The CS rep replied that there is no control at all over the selected shipper. It goes by some algorithm over which there can be no external control.

sandyfrench

5 posts

Wannabe Geek

Reply # 2198533 15-Mar-2019 12:40

jpoc:

jpoc:

jpoc:

I have been refunded for the two failed DPD shipments and I have re-ordered one of the items against the refund.

Amazon customer services say that they have added a note to my account to say that DPD should not be used for future orders so I will see how this one goes.

The item has been shipped with DPD. :(

Exactly as expected, the delivery has now changed status to 'may be lost' so I contacted amazon customer services.

I challenged them about the fact that I was told that they would not use DPD for me in the future. The CS rep replied that there is no control at all over the selected shipper. It goes by some algorithm over which there can be no external control.

God, isn't it a pain in the arse? I was told by some cheesy Amazon rep via the chat thingy that "you will never ever have this problem again! I can assure you!" says this overenthusiastic twit. What happens to the next two packages? Same thing, they disappear, eventually returning to the mother ship.

What worked for me was changing my post code back to an old one that is not meant to be used anymore.

In the meantime, tell ( don't ask, tell) them to send you your item/s via priority shipping for free. That works. Think like an American. They complain about everything if it isn't just so!

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