Any experience with Amazon shipping packages with DPD?

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9 posts

Wannabe Geek

#2191518 5-Mar-2019 19:19

Interestingly... I think I have answered my dilemma of missing packages, finally! My last four items have not turned up, and eventually tracking says they were 'undeliverable' and they get returned to the mothership.

About 3 years ago, NZ Post changed our postcode, seemingly no one else has caught up with this fact yet. I changed my postcode back to the old one, on Amazon, bought something cheap with the credit they gave me for all the missing packages, and voila! The latest item not only turned up today, but turned up 8 days early!

Maybe others have this issue too?

backfiah

218 posts

Master Geek

#2197267 13-Mar-2019 13:38

jpoc:

backfiah:

Finally got a new way of tracking DPD parcels out of Amazon.

This link https://wndirect.com/tracking-dpd.php works with the tracking ID on the amazon page -- it's quite barebone, but it does at least give you the fastway ref number which you can then track in NZ.

Thanks for that but for me this does not work. I just get:

No tracking information found

Please check your reference numbers.

The tracking doesn't seem to start working until DPD receives the parcel from Amazon. I think this is when "Package arrived at a carrier facility" appears in the Amazon tracking info. Usually 1-2 days after Amazon ships it.

jpoc

1043 posts

Uber Geek

#2198487 15-Mar-2019 11:54

backfiah:

jpoc:

backfiah:

Finally got a new way of tracking DPD parcels out of Amazon.

This link https://wndirect.com/tracking-dpd.php works with the tracking ID on the amazon page -- it's quite barebone, but it does at least give you the fastway ref number which you can then track in NZ.

Thanks for that but for me this does not work. I just get:

No tracking information found

Please check your reference numbers.

The tracking doesn't seem to start working until DPD receives the parcel from Amazon. I think this is when "Package arrived at a carrier facility" appears in the Amazon tracking info. Usually 1-2 days after Amazon ships it.

For me the DPD tracking never works. Not ever. From the beginning right up to the point 5 weeks later when the parcel status changes to "may be lost" DPD tracking and the wndirect site never report anything other than unknown tracking reference.

jpoc

1043 posts

Uber Geek

#2198492 15-Mar-2019 11:58

jpoc:

jpoc:

I have been refunded for the two failed DPD shipments and I have re-ordered one of the items against the refund.

Amazon customer services say that they have added a note to my account to say that DPD should not be used for future orders so I will see how this one goes.

The item has been shipped with DPD. :(

Exactly as expected, the delivery has now changed status to 'may be lost' so I contacted amazon customer services.

I challenged them about the fact that I was told that they would not use DPD for me in the future. The CS rep replied that there is no control at all over the selected shipper. It goes by some algorithm over which there can be no external control.

sandyfrench

9 posts

Wannabe Geek

#2198533 15-Mar-2019 12:40

jpoc:

jpoc:

jpoc:

I have been refunded for the two failed DPD shipments and I have re-ordered one of the items against the refund.

Amazon customer services say that they have added a note to my account to say that DPD should not be used for future orders so I will see how this one goes.

The item has been shipped with DPD. :(

Exactly as expected, the delivery has now changed status to 'may be lost' so I contacted amazon customer services.

I challenged them about the fact that I was told that they would not use DPD for me in the future. The CS rep replied that there is no control at all over the selected shipper. It goes by some algorithm over which there can be no external control.

God, isn't it a pain in the arse? I was told by some cheesy Amazon rep via the chat thingy that "you will never ever have this problem again! I can assure you!" says this overenthusiastic twit. What happens to the next two packages? Same thing, they disappear, eventually returning to the mother ship.

What worked for me was changing my post code back to an old one that is not meant to be used anymore.

In the meantime, tell ( don't ask, tell) them to send you your item/s via priority shipping for free. That works. Think like an American. They complain about everything if it isn't just so!

jpoc

1043 posts

Uber Geek

#2203239 22-Mar-2019 09:24

sandyfrench:

<snip>

In the meantime, tell ( don't ask, tell) them to send you your item/s via priority shipping for free. That works. Think like an American. They complain about everything if it isn't just so!

I did that and they gave me a refund plus a promo shipping credit so I re-ordered with a faster shipping option.

They also told me that they can 'deprioritize' DPD as a shipping choice for all future orders regardless of shipping type.

The item has been dispatched.

Vid DPD.

I guess that as it is priority shipping, they will lose the package faster.

Rinse and repeat.

sandyfrench

9 posts

Wannabe Geek

#2203246 22-Mar-2019 09:45

jpoc:

sandyfrench:

<snip>

In the meantime, tell ( don't ask, tell) them to send you your item/s via priority shipping for free. That works. Think like an American. They complain about everything if it isn't just so!

I did that and they gave me a refund plus a promo shipping credit so I re-ordered with a faster shipping option.

They also told me that they can 'deprioritize' DPD as a shipping choice for all future orders regardless of shipping type.

The item has been dispatched.

Vid DPD.

I guess that as it is priority shipping, they will lose the package faster.

Rinse and repeat.

Oh FFS!

Mighty Ape

Shop now on Mighty Ape (affiliate link).

Huskie

143 posts

Master Geek

#2203296 22-Mar-2019 11:53

Must consider myself lucky after reading people's experiences with DPD. My parcels usually arrive around the 10 day mark with them (earlier than the estimate).

Amazon used to ship with iParcel (not sure if they still do?) and I had many parcels delayed or go missing. Haven't had that issue with DPD *knocks on wood*. Tracking is a bit lacking, very basic "Left carrier facility - US", "Out for delivery - NZ", "Delivered - NZ" so can see it being an issue if I ever had to chase any missing parcels once it hits NZ.

Good thing Amazon support is excellent.

jpoc

1043 posts

Uber Geek

#2211356 5-Apr-2019 14:07

Well, the expected delivery for my parcel has been and gone and there is no sign of it. There is also, as usual, no tracking information.

I guess that I now have to wait until next week to be allowed to contact amazon and ask what has happened.

surfisup1000

5288 posts

Uber Geek

#2211394 5-Apr-2019 15:28

I ordered something yesterday and upgraded the amazon delivery to the 2 tier option, but they shipped it with dpd, which is the exactly the same as the cheap shipping option!!

Quite annoyed, the estimated delivery date is 19th april!! Actually, I feel they have ripped me off.

surfisup1000

5288 posts

Uber Geek

#2211506 5-Apr-2019 22:01

Asked amazon why they shipped DPD, and they said it was a mistake and refunded my shipping.

jenz888

25 posts

Geek

#2211765 6-Apr-2019 14:08

I've had more issues with items shipped using DPD in the past two months, than I've had with all my many orders with Amazon in the past 22 years (since 1997). It's been astounding.

After 10+ hours (likely an understatement) dealing with reps at Amazon, dealing with DPD, and with Fastway, it was eventually made known that Amazon hand the New Zealand (regular speed) packages to an agent called WNDirect. I see someone posted a link for their DPD tracking link above (https://wndirect.com/tracking-dpd.php). It is WNDirect who produce the AW000.... tracking numbers used on these items, which is why DPD don't recognise them.

WNDirect then use DPD to ship the item. Apparently, there's a chance those items go first to the UK (where DPD is based). Then to New Zealand.

In my case, I've determined that the 5 or 6 packages that failed to deliver (eventually with a status of being returned to amazon for unexplained reasons), were all rather heavy items. The few that turned up (about a week late in a few cases, and one a few days earlier than predicted) had almost burst out of their box. One package I was amazed had not lost its contents. There was a few fibres of the paper+fibre tape Amazon uses just hanging on at one end of the box, and in the middle on the underside. The other end (top side) was completely open.

So, my guess, is that because the packages go via the UK, if the contents are at all weighty, there's a good chance they are breaking open and that causes the delivery failure.

I'd be interested to know if any of the other people reporting here that DPD failed to deliver their packages to NZ, were also shipping items that are heavy?

In case it's of use to people, WNDirect are based in the UK. Their number is +44 1753 561 262. Amazon provides on their list of carriers a US number. When I tried calling it, I get a Verizon message saying its been disconnected.

Cheers,

Jonathan

sandyfrench

9 posts

Wannabe Geek

#2211770 6-Apr-2019 14:23

jenz888:

I've had more issues with items shipped using DPD in the past two months, than I've had with all my many orders with Amazon in the past 22 years (since 1997). It's been astounding.

After 10+ hours (likely an understatement) dealing with reps at Amazon, dealing with DPD, and with Fastway, it was eventually made known that Amazon hand the New Zealand (regular speed) packages to an agent called WNDirect. I see someone posted a link for their DPD tracking link above (https://wndirect.com/tracking-dpd.php). It is WNDirect who produce the AW000.... tracking numbers used on these items, which is why DPD don't recognise them.

WNDirect then use DPD to ship the item. Apparently, there's a chance those items go first to the UK (where DPD is based). Then to New Zealand.

In my case, I've determined that the 5 or 6 packages that failed to deliver (eventually with a status of being returned to amazon for unexplained reasons), were all rather heavy items. The few that turned up (about a week late in a few cases, and one a few days earlier than predicted) had almost burst out of their box. One package I was amazed had not lost its contents. There was a few fibres of the paper+fibre tape Amazon uses just hanging on at one end of the box, and in the middle on the underside. The other end (top side) was completely open.

So, my guess, is that because the packages go via the UK, if the contents are at all weighty, there's a good chance they are breaking open and that causes the delivery failure.

I'd be interested to know if any of the other people reporting here that DPD failed to deliver their packages to NZ, were also shipping items that are heavy?

Cheers,

Jonathan

Jonathan,

I have had almost the same experience as you. Everything was fine up until about 6m ago, then it all turned to sh!t.

Many contacts with Amazon reps, who variously have promised me, hand on heart, that I will never EVER have this problem again.... only to have it happen again. More than once. Others cheesily ask what they can do to 'put a smile on my dial' at the end. I could almost scream. In fact I have. Having said that, Amazon themselves have been really good.

To answer your question, all of my missing parcels without exception have been lightweight and under 1kg, and mostly under 500g as well. What finally seemed to fix it for me was changing my postcode back to the old one ( NZPost changed it 3 yrs ago). I know Fastway get confused about the 'new' postcode, having still not updated their stupid system, N.B, I don't like Fastway either.

I suppose NZ is low on their Amazons radar and they aren't concerned about fixing stuff. Maybe a news report might do it.

jenz888

25 posts

Geek

#2211774 6-Apr-2019 14:36

"Everything was fine up until about 6m ago, then it all turned to sh!t."

That about sums it up. I can feel your frustration. I actually starting swearing to one of the Amazon reps, who seemed to barely comprehend English, and kept giving me unrelated responses to what I was saying to him. I've never, in all my life, even raised my voice in a customer service situation before. But it seemed being polite and patient was resulting in endless loops. I was just gobsmacked at how much energy was required to get them to realise there was an on-going, consistent issue... not just a one-off. The swearing had the effect I wanted it to (to make him realise I'd reached my bull$h!t limit, and to escalate the matter to his supervisor.)

Unfortunately, although the supervisor said all the right things, and made it seem she'd take this issue up personally, and get it resolved, etc., I had one follow-up email from her a few hours later (which I requested, as proof that she was doing something about it), and then nothing else. That was two weeks ago.

Thanks for the info re the weight of items in your packages. Seems I was perhaps just being hopeful there was a logical explanation (or any explanation) as to why DPD fails so miserably to deliver to my address. As I can't change my post code, I'll just have to make offerings to the God of package deliveries, and hope for the best.

Cheers...
J

sandyfrench

9 posts

Wannabe Geek

#2211793 6-Apr-2019 15:26

Jonathan,

Yep, methinks there is no rhyme or reason to any of this, but you are right, it help to think (and behave) like an American when it comes to Amazon, and if their packages don't arrive when they are told they will, they kick up a major stink.

I think the god of package deliveries has enough 'sacrifices' of late. The bugger is still not fixing anything! (I think he's a figment of his own imagination...)

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