Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 
833 posts

Ultimate Geek
+1 received by user: 192


  Reply # 2211889 6-Apr-2019 18:13
Send private message quote this post

In my case I am ordering items that weigh rather less than 100 grams.

 

 


833 posts

Ultimate Geek
+1 received by user: 192


  Reply # 2212131 7-Apr-2019 09:06
Send private message quote this post

For the last four months, my shipping stats look like this:

 

Ebay: 16 orders all delivered correctly

 

AliX: 6 orders all delivered correctly

 

Amazon not using DPD: 5 orders all delivered correctly

 

Amazon with DPD: 5 orders all failed to deliver.

 

Very disappointing.


 
 
 
 


4082 posts

Uber Geek
+1 received by user: 1371


  Reply # 2212143 7-Apr-2019 09:23
Send private message quote this post

jpoc:

 

Amazon with DPD: 5 orders all failed to deliver.

 

Very disappointing.

 

 

I've never had a failed delivery with DPD.  They are slow , but always arrive. 

 

Which is why I was annoyed that on a recent order where I upgraded my shipping to expedited and amazon sent it via dpd anyway!  I did actually need this more quickly as it is a prescribed medicine for my son. (2 months supply is $7usd on amazon, 2 months supply from a NZ pharmacist is $120nzd). 

 

 

 

 

 

 

 

 

 

 


5 posts

Wannabe Geek


  Reply # 2212779 8-Apr-2019 12:43
Send private message quote this post

My most recent order has taken the DPD conundrum to a new level. This time the DPD tracking number is not recognised by the WNDirect tracking system. It's not in their system.

 

I raised this with Amazon support, and they had no idea why that was occurring. In fact, the guy had no idea WNDirect even existed, let along that the WNDirect site is the only place one can get tracking data for the AW00... numbers shipped with "DPD". Keeping a long story short, I wrote another message to the supervisor ("Rox") who had weeks ago said she would personally take this whole DPD issue up with the shipping department, and would see it through to the end, and promptly vanished. I got a reply from another agent, who apologised, again assured me this would never happen again (like the 10+ reps I've spoken to in the past two months), and issued a refund on the shipping for this current order (US$30).

 

It's nice of them to give me shipping refund, without any request on my part. What will be even nicer is if this package actually turns up. Here's hoping. :-)


346 posts

Ultimate Geek
+1 received by user: 61

Subscriber

  Reply # 2212785 8-Apr-2019 12:51
Send private message quote this post

You can all moan about DPD, but CourierPost took 11 days to get a parcel from St Heliers to Henderson.  I could have walked it there quicker.





gml


2177 posts

Uber Geek
+1 received by user: 184


  Reply # 2213015 8-Apr-2019 16:00
Send private message quote this post

I just happened to check the status of an Amazon order shipped via DPD; was delivered today, 4 days before it was supposed to be.

 

Do wish Amazon USA would take care when putting stuff in the box and actually making sure the tape sealing the box stays in place ... they need to learn from Amazon Japan


833 posts

Ultimate Geek
+1 received by user: 192


  Reply # 2213821 9-Apr-2019 19:17
Send private message quote this post

I got in touch with the folks at wnDirect.

 

Their CS rep said that their systems show that not one of my five amazon parcels ever came to them.

 

He says that they got the shipment data and thus the tracking numbers were issued but they never received the parcel.

 

Curious indeed.

 

 


5 posts

Wannabe Geek


  Reply # 2214360 10-Apr-2019 13:25
Send private message quote this post

For the record...

 

The most recent order, mentioned above, was due for delivery this Thursday. On Monday, I get notification it is being returned to the sender (Amazon) due to an issue with delivery. Amazon has issued a refund.

 

They seem to have no interest in actually finding out from WNDirect why so many orders have failed delivery.


4 posts

Wannabe Geek


  Reply # 2218066 16-Apr-2019 12:05
Send private message quote this post

I tracked my Amazon Package (DPD) with the website www.wndirect.com/tracking-dpd.php/ and it gave me lots of infomartion. 

 

 

 

When it says Package Arrived at a Carrier Facility in the Amazon tracking you can get the FastWay NZ Number and track it on its way to New Zealand. 

 

 

 

Look at this!

 

 

 

 

 

 

wnDirect

 

 

 

 

 

 

 

Track my Parcel

 

 

Please enter your order number in the box below to view details corresponding to it's delivery.

 

 

 

 

 


track order

 

 

 

 

 

 

 

Delivered
Wed 03 Apr 2019 
Visit tracking site: Track the provided Fastway Code at Fastway.co.nz

 

 

 

 

 

 

 

 

 

 

 

 

DESCRIPTION

 

DATE

 

 

 

 

 

Delivered

 

16:59 Wed 03 Apr 2019

 

 

 

 

 

Out for delivery

 

16:38 Wed 03 Apr 2019

 

 

 

 

 

Sub-contractor received

 

09:58 Wed 03 Apr 2019

 

 

 

 

 

In transit  

 

12:07 Mon 01 Apr 2019

 

 

 

 

 

In transit -- (ARRIVED IN NZ, TRACK WITH FASTWAY NZ WITH THE X000000 TRACKING CODE)

 

12:06 Mon 01 Apr 2019

 

 

 

 

 

Parcel Manifested to carrier -- (Departed US)

 

17:09 Fri 22 Mar 2019

 

 

 

 

 

Scanned to MAWB

 

13:36 Fri 22 Mar 2019

 

 

 

 

 

Scanned to Container

 

12:09 Thu 21 Mar 2019

 

 

 

 

 

Processed on Packet Line -- (Arrived at Carrier Facility in US)

 

10:07 Thu 21 Mar 2019

 

 

 

 

 

 

 

 

 

 

When Amazon promises they will not ship with DPD, that is a lie, they said that to me multiple times and packages shipped with DPD after thier promise. Comment here if they kept their promise. 


4 posts

Wannabe Geek


  Reply # 2218067 16-Apr-2019 12:07
Send private message quote this post

Did you know Amazon has a partnership with DPD. I do not know how they use wnDirect/DPD as wnDirect and DPD do not have a US Presence. Maybe its USPS, nobody knows. 

 

 

 

Comment down if you know. 


5 posts

Wannabe Geek


  Reply # 2219340 16-Apr-2019 18:01
Send private message quote this post

techwizard:

 

Did you know Amazon has a partnership with DPD. I do not know how they use wnDirect/DPD as wnDirect and DPD do not have a US Presence. Maybe its USPS, nobody knows. 

 

Comment down if you know. 

 

 

 

 

What I was told, by an Amazon customer service rep I pushed for more information is this:

 

Amazon's contract is with wnDirect. wnDirect then uses DPD as the shipper (who then, as we know, hand packages off to Fastway for the NZ segment). I was also told that the packages go via the UK, and then from there to New Zealand.

 

I will add that when I gave wnDirect a list of give tracking numbers for packages that failed delivery, wnDirect informed me they never received this packages in the US. So they said to take the matter up with Amazon. The wnDirect person I was dealing with was under the impression the delivery was eventually aborted as undeliverable, because they didn't receive the packages.


1 | 2 | 3 | 4 | 5 | 6 | 7 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51


RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50


Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48


Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.