Lifetime Warranty Bbq thoughts

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Networkn
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#1998632 18-Apr-2018 14:45

JeremyNzl:

Thanks Networkn will pm brand and model.

Normally I wouldnt pursue something like this but the lifetime warranty on the box was the deciding factor against buying a cheaper not cast firebox bbq which would not have had this problem but would have had others. but were significantly cheaper.

Imagine if they had specified lifetime warranty on the part that failed on your fridge, it would be hard to walk away from

It would depend on what the lifetime refers to.

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mattwnz

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#1998674 18-Apr-2018 15:17

floydbloke:

Such a horrible ambiguous term though.

The lifetime of who or what exactly?

IANAL. Considering products aren't animate and don't have a 'life', and aren't living, only the person has a 'life'. Unless it specifically details what ''lifetime' means in the warranties terms and conditions, I would have thought lifetime refers to the life of the original person who purchased the product. But it is something I always wonder about when I see that. I ahve a can opener that has a lifetime warranty (cost about $50). It has been replaced 3 times over about 10 years as it keeps failing and going blunt failing to cut all the way through the rim of the can, but they have never told me that the life is on the product, not the person. It doesn't specify what lifetime refers to.

mattwnz

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#1998788 18-Apr-2018 17:15

networkn:

Upon thinking about this, I would say if it were me, on top of the contact at the retailer which I would do today, I would contact the US HQ and ask them for more detail on the lifetime warranty and where if the warranty doesn't apply, you can get replacement parts in New Zealand.

12 Years is probably heading toward what I'd consider reasonable for a BBQ of that age. We have a 3K fridge which we are struggling to get 10 years out of. Manafacturer has pretty much stated that rather than spend $500 fixing it, they are prepared to go to DT to get a ruling.

What brand is that? I have an average F&P fridge that is over 20 years old and has just died. But I also have an F&P chest freezer that is at least 40 years old and never had any issue with it. I would have thought one of the reasons the CGA exists is to prevent our landfills filling up with large quantities of lower quality short life products. Consumer magazine does have an expected life of a fridge, so if you are going to the DT, that would be a useful article to have. 3k wasn't a cheap fridge 10 years ago.

surfisup1000

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#1998790 18-Apr-2018 17:20

You would have to claim from the importer, as you have no receipt to prove you bought from any particular store.

You could try using the serial number to track the sale, but you'd need cooperation and good will of various companies which I doubt would be forthcoming.

networkn

Networkn
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#1998799 18-Apr-2018 17:36

mattwnz:

networkn:

Upon thinking about this, I would say if it were me, on top of the contact at the retailer which I would do today, I would contact the US HQ and ask them for more detail on the lifetime warranty and where if the warranty doesn't apply, you can get replacement parts in New Zealand.

12 Years is probably heading toward what I'd consider reasonable for a BBQ of that age. We have a 3K fridge which we are struggling to get 10 years out of. Manafacturer has pretty much stated that rather than spend $500 fixing it, they are prepared to go to DT to get a ruling.

What brand is that? I have an average F&P fridge that is over 20 years old and has just died. But I also have an F&P chest freezer that is at least 40 years old and never had any issue with it. I would have thought one of the reasons the CGA exists is to prevent our landfills filling up with large quantities of lower quality short life products. Consumer magazine does have an expected life of a fridge, so if you are going to the DT, that would be a useful article to have. 3k wasn't a cheap fridge 10 years ago.

Electrolux. I have asked them for an address to file paperwork, they are now reviewing the complaint again. It's disappointing to need to take things this far.

mattwnz

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#1998804 18-Apr-2018 17:44

networkn:

Electrolux. I have asked them for an address to file paperwork, they are now reviewing the complaint again. It's disappointing to need to take things this far.

I hope you get it sorted. Electrolux is a good quality brand from what I have seeen. If they are reviewing it again that is a good thing. The good thing is that NZ consumer laws are pretty good and follow a lot of common sense..

JeremyNzl

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#1998806 18-Apr-2018 17:55

BNZ quoted me $15 to pull an archives search on my visa at that time,

Which I will proceed with if it becomes necessary

surfisup1000:

You would have to claim from the importer, as you have no receipt to prove you bought from any particular store.

You could try using the serial number to track the sale, but you'd need cooperation and good will of various companies which I doubt would be forthcoming.

mattwnz

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#1998814 18-Apr-2018 18:19

Which retailer is it, as some retailers will have all your previous purchase info on record?

surfisup1000

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#1998905 18-Apr-2018 19:23

JeremyNzl:

BNZ quoted me $15 to pull an archives search on my visa at that time,

Which I will proceed with if it becomes necessary

The credit card statement will tell you the retailer and the amount. It won't give you itemised purchase details.

I've been down this route before myself.

Although, given it is a lifetime warranty, maybe the retailer would accept it at face value.

I had a set of knives with a lifetime warranty, and the handles failed. The retailer would only accept the original receipt . Fortunately I managed to find the receipt.

JeremyNzl

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#1998931 18-Apr-2018 19:49

ex 4seasons franchise,

Id be surprised if their records were that good

mattwnz:

Which retailer is it, as some retailers will have all your previous purchase info on record?

mattwnz

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#1998937 18-Apr-2018 19:59

In my area the shop was renamed to BBQs and Fires. So it may now also be a totally different company. So you will probably need the receipt to see what the company was trading under at the time. The invoice would show the actual company name.

JeremyNzl

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#2001705 24-Apr-2018 15:15

Update,

I have been dealing with the Nz agent, who advise they have been unable to locate my proof of purchase internally.

In the next paragraph they quote "

I have looked into this and spoken with our technical experts in relation to the matter. In this circumstance, the issue wouldn't be covered under the warranty as the issue hasn't arisen due to a manufacturing defect. They have advised that this would only occur if the BBQ has been left for too long on an extremely high heat which would then cause the front to bow in such a way. "

Of which my reply has been

Iam not sure if the reply below fits with the Consumer Guarantee’s act and the lifetime warranty expressed in ***** **** original documentation and brochure (4seasons) from which I purchased the BBQ.

A tribunal mediator would be the only person able to determine if your technicians explanation below is outside the coverage of a lifetime warranty for a BBQ casting being used as a BBQ as per my warranty expressed in ***** **** own documentation provided with the BBQ which I have.

And in the meantime my BBQ is not very useable.

In the interests of getting this sorted I am open to looking at a shared cost replacement part. If this is an acceptable way forward. Please advise pricing and availability.

As there is no issue with the rest of my BBq and all I require to remedy my bbq is the lower oven casting.

Can you also please confirm

Is the serial number ******** is a valid ***** **** serial
Even with a receipt I am being advised the casting would not be covered

I would vastly prefer the shared cost replacement part. However pricing may rule this out.

In which case I would seek remedy from the Disputes tribunal

surfisup1000

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#2001719 24-Apr-2018 15:44

JeremyNzl:

In which case I would seek remedy from the Disputes tribunal

I don't see how you can win without a receipt. You need to prove that you bought this through the official importer. There are a few places selling grey market product.

I doubt they are going to search their supply chain records so that you have evidence against them.

Morally though, they are pretty dubious because they are not standing behind their lifetime warranty (assuming this is global) .

They are weasels for saying the part failed because it was too hot.... it is a bbq with gas and shooting flames, what did they expect?

JeremyNzl

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#2001794 24-Apr-2018 17:12

surfisup1000:

JeremyNzl:

In which case I would seek remedy from the Disputes tribunal

I don't see how you can win without a receipt. You need to prove that you bought this through the official importer. There are a few places selling grey market product.

I doubt they are going to search their supply chain records so that you have evidence against them.

Morally though, they are pretty dubious because they are not standing behind their lifetime warranty (assuming this is global) .

They are weasels for saying the part failed because it was too hot.... it is a bbq with gas and shooting flames, what did they expect?

Thanks Surf,

There is serial on the BBQ this proves its authenticity it will be traceable, And it was purchased through their retail arm, They will know this.

I find there explanation interesting, as per your statement, and it would be reasonable to expect a BBQ gets hot especially one for made for the American market.

The interesting part I find is, they had no intention of honoring the warranty even with the receipt.

And they could have told me that in the first instance.

The lifetime warranty is a prominent part of their marketing.

mattwnz

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#2001867 24-Apr-2018 18:52

Is it reasonable though to retain a receipt for 15, 20 years or more? Most receipts these days will fade within a year as well due to the way they are now printed, and I have had this problem before when trying to cliam. . Not sure if that is intentional or not, but it means I have to photocopy any receipt for more expensive things.If you retain the marketing material/ or box cutout with the guarantee on it, it proves the purchase IMO. Or does the guarnatee say you need to also retain the receipt? IMO a lifetime warranty shouldn't matter what date you purhcased it on, by the nature of it being a lifetime warranty. But IANAL

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