Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3


22932 posts

Uber Geek

Trusted
Lifetime subscriber

  #2003414 27-Apr-2018 11:33
Send private message

One of the conditions of our offer of $1000 is that it's a brand new warranty starting from zero. 

 

 


201 posts

Master Geek


  #2003416 27-Apr-2018 11:33
Send private message

"...a higher price fridge should last longer than a cheap fridge..."

 

Not entirely sure that I agree with that comment. I depends what makes up the price difference in the first place ... *could* be additional reliability ... *could* be additional features/functionality


 
 
 
 


2523 posts

Uber Geek

Lifetime subscriber

  #2003418 27-Apr-2018 11:34
Send private message

networkn:

 

mattwnz: It is amazing how many people still don't understand the CGA. And here I thought that a18 year life out of my last fridge want that good, considering the previous was 25 years old. Suggest you get a copy of the consumer magazine's article they did several years ago, which specifies hopw long an appliance should last. I recall for fridges it is a long time and they should last a long time because decent ones aren't cheap, and we don't want our landfills filling up with them. Also the value of a fridge has some relevance as a higher price fridge should last longer than a cheap fridge. If it went to the DT it can be a bit of a Gamble depending on who is adjudicating it.

 

 

 

I pretty much know that my fridge should last 15 Years+. I am comfortable about it. The issue is, like you say, on a bad day you get an adjudicator who sees things slightly differently and you can lose big, though it's hard to see in this case given they can't even give me parts if I want to replace them. I just don't want another protracted fight. I think $1000 is reasonable, it's probably $1000 more than they would get in a ruling. I thought with an offer like that they would just jump at it. 

 

My issue with this particular crowd is the dodgy way they have gone about it. It makes the fairness warrior in me get annoyed. First it was an installation issue, then it was an out of warranty issue, then it's we can't get parts issue with an offer of $2200, then it's $1900, then it's $1200. They know they are responsible but are trying to squeeze as much as they can out of it. 

 

 

Certainly seems like they were trying to weasel out of it rather than just fronting up to it.

 

Seems like you are not prepared to risk naming the brand? I would have thought you could has you have stated the facts which should be safe?




22932 posts

Uber Geek

Trusted
Lifetime subscriber

  #2003426 27-Apr-2018 11:51
Send private message

kryptonjohn:

 

networkn:

 

mattwnz: It is amazing how many people still don't understand the CGA. And here I thought that a18 year life out of my last fridge want that good, considering the previous was 25 years old. Suggest you get a copy of the consumer magazine's article they did several years ago, which specifies hopw long an appliance should last. I recall for fridges it is a long time and they should last a long time because decent ones aren't cheap, and we don't want our landfills filling up with them. Also the value of a fridge has some relevance as a higher price fridge should last longer than a cheap fridge. If it went to the DT it can be a bit of a Gamble depending on who is adjudicating it.

 

 

 

I pretty much know that my fridge should last 15 Years+. I am comfortable about it. The issue is, like you say, on a bad day you get an adjudicator who sees things slightly differently and you can lose big, though it's hard to see in this case given they can't even give me parts if I want to replace them. I just don't want another protracted fight. I think $1000 is reasonable, it's probably $1000 more than they would get in a ruling. I thought with an offer like that they would just jump at it. 

 

My issue with this particular crowd is the dodgy way they have gone about it. It makes the fairness warrior in me get annoyed. First it was an installation issue, then it was an out of warranty issue, then it's we can't get parts issue with an offer of $2200, then it's $1900, then it's $1200. They know they are responsible but are trying to squeeze as much as they can out of it. 

 

 

Certainly seems like they were trying to weasel out of it rather than just fronting up to it.

 

Seems like you are not prepared to risk naming the brand? I would have thought you could has you have stated the facts which should be safe?

 

 

I will eventually name them either for the good or bad. They are a well-known brand. I think naming them at this stage wouldn't really add anything to the conversation or change anything about the outcome. 

 

 


2523 posts

Uber Geek

Lifetime subscriber

  #2003427 27-Apr-2018 11:54
Send private message

networkn:

 

I will eventually name them either for the good or bad. They are a well-known brand. I think naming them at this stage wouldn't really add anything to the conversation or change anything about the outcome. 

 

 

Fair enough. We'd be interested as it sounds like it could be one to avoid.




22932 posts

Uber Geek

Trusted
Lifetime subscriber

  #2003428 27-Apr-2018 11:56
Send private message

We have enjoyed the fridge, and the new one is pretty much identical which suits us. In reality though, if we were given a refund instead of replacement, or were buying one, we would probably pick one of the smart fridges with the cameras inside and the you can scan barcodes and best by dates to get a screen on the fridge that tells you what stuff expires next.

 

 


xpd

Covid-19 Free
10652 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #2003445 27-Apr-2018 12:27
Send private message

kiwi_64:

 

"...a higher price fridge should last longer than a cheap fridge..."

 

Not entirely sure that I agree with that comment. I depends what makes up the price difference in the first place ... *could* be additional reliability ... *could* be additional features/functionality

 

 

My thoughts also.....   the higher the price, usually more parts that can go wrong with it. 

 

Our little fridge has been going rock solid for probably 10+ years, and it was cheap. We are looking to upgrade it, but purely to a larger capacity unit, not because of any running issues.

 

Keep in mind as well, you may pay top dollar for the final product, but the parts are usually pretty cheap....

 

 





XPD^ / DemiseNZ

 

Blog         Free Games        Twitter

 

My TradeMe Goodies

 

Disclaimer - It wasn't me, the dog ate my keyboard, my account was hacked, I was drunk, ALIENS.


 
 
 
 


16522 posts

Uber Geek


  #2003449 27-Apr-2018 12:33
Send private message

kiwi_64:

"...a higher price fridge should last longer than a cheap fridge..."


Not entirely sure that I agree with that comment. I depends what makes up the price difference in the first place ... *could* be additional reliability ... *could* be additional features/functionality


It is probably a case by case thing. But IMO if you pay more for a better quality brand, I would expect it to last longer. I know of one top of the range brand that says they test it for 20 years. I can see your point though, that if you pay more to get more features, but it is still just an average brand of appliance that has been tarted up it may not be any more reliable than the cheaper model. I tend to buy middle of the range feature wise, but more premium brands

3529 posts

Uber Geek

Trusted
Lifetime subscriber

  #2003462 27-Apr-2018 13:02
Send private message

Dear <insert company here>

 

 

 

Thanks for your offer.  I would just like to point out a couple of issues.

 

1) The fridge was installed by your agent acting on behalf of your company.  They should know how to do this, as this fault seems to be from the install (meaning a fault your agent has created) then I expect the repair/replacement should be at zero cost.  I am also happy with a refund for xxx

 

2) As per the CGA you should pairs available for repair for a "reasonable" amount of time, as per the consumer website a fridge should last from 10 - 15+ years so I would expect you to have parts for this long.

 

3) Following up on my emails, I am happy to pay $1000 for the new fridge (installed correctly by your agent at your cost with a new warranty).  <-- Use this if you are still feeling nice.

 

4) As a fault has been found I also expect a refund of the $80 fee you charged.  I am happy to take this off the $1000 cost of the new fridge meaning a payment of $920 can be made to you.

 

 

 

If you are not happy with the above I am happy for you to contact me on xxx xxxx xxx otherwise please supply me with your address for service and the correct person the papers should be address too.

 

Many thanks

 

xxx xxx

 

*********************

 

 

 

Clean it up a bit and send it off :)




22932 posts

Uber Geek

Trusted
Lifetime subscriber

  #2003479 27-Apr-2018 13:31
Send private message

So as I expected, after pushback from me, Electrolux have agreed to take the $1000 offer. Delivery and Installation included so there can be no claim of installation issues later. 

 

10 days ETA. I am happyish with outcome though it's disappointing that they did not do a better job of the process. I could see a lot of people potentially being stiffed by their tactics if they were less well informed or not as assertive. 

 

 


2523 posts

Uber Geek

Lifetime subscriber

  #2003480 27-Apr-2018 13:33
Send private message

Well done, sir!




22932 posts

Uber Geek

Trusted
Lifetime subscriber

  #2003482 27-Apr-2018 13:41
Send private message

Just once I want a company to exceed my expectations on something like this and not make me have to wave a stick to get it sorted. 


2523 posts

Uber Geek

Lifetime subscriber

  #2003486 27-Apr-2018 13:47
Send private message

networkn:

 

Just once I want a company to exceed my expectations on something like this and not make me have to wave a stick to get it sorted. 

 

 

I have had this experience with both The Warehouse and JBHiFi. TWH was the better experience - rang them up and told them the 65" TV was too big so they sent out a courier and retrieved it and ordered me the 55" model.

 

Had a very cheap 48" TV from JBHifi that went dead after 2 years. This time I did have to cart it back myself and they repaired it so was without the TV for a few weeks but back it came and has been running fine for a couple more years since then.

 

 


877 posts

Ultimate Geek


  #2003517 27-Apr-2018 13:58
Send private message

I would pay the $1200 and ask to get it treated as a new pruchase(ie not a warranty replacement that won't quality for any future warranty claims)


4753 posts

Uber Geek


  #2003534 27-Apr-2018 14:24
Send private message

mattwnz: It is amazing how many people still don't understand the CGA. And here I thought that a18 year life out of my last fridge want that good, considering the previous was 25 years old. I would expect new ones to be more reliable than old ones. Suggest you get a copy of the consumer magazine's article they did several years ago, which specifies hopw long an appliance should last. I recall for fridges it is a long time and they should last a long time because decent ones aren't cheap, and we don't want our landfills filling up with them. Also the value of a fridge has some relevance as a higher price fridge should last longer than a cheap fridge. If it went to the DT it can be a bit of a Gamble depending on who is adjudicating it.

 

Fridges are becoming less reliable if anything, as they have extra components and features.   The defrost element on ours requires replacing every 3 years. It is almost like clockwork the failure time on this. 

 

In the old days, fridges did on have this part. 


1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic




News »

Pre-orders for Huawei MateBook 13 open now
Posted 14-Aug-2020 14:26


Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.