mattwnz: It is amazing how many people still don't understand the CGA. And here I thought that a18 year life out of my last fridge want that good, considering the previous was 25 years old. I would expect new ones to be more reliable than old ones. Suggest you get a copy of the consumer magazine's article they did several years ago, which specifies hopw long an appliance should last. I recall for fridges it is a long time and they should last a long time because decent ones aren't cheap, and we don't want our landfills filling up with them. Also the value of a fridge has some relevance as a higher price fridge should last longer than a cheap fridge. If it went to the DT it can be a bit of a Gamble depending on who is adjudicating it.
Fridges are becoming less reliable if anything, as they have extra components and features. The defrost element on ours requires replacing every 3 years. It is almost like clockwork the failure time on this.
In the old days, fridges did on have this part.
The CGA uses terms that are subjective. The OP bought a fridge and based on brand and price had an expectation that it would last longer than 9 years. If higher prices reflect funcationality more than quality and durability, then the manufacturer and retailer have a duty to set expectations. Appliances vary greatly in price and if you are paying more, I think its reasonable of a consumer to have an expectation of durability and remediation if the appliance fails.