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  Reply # 2050253 6-Jul-2018 08:30
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quickymart:

 

I think a large part of it comes down to laziness, really. How hard is it to get out of the van and at least try and knock on the door?
BTW, the only courier company (as far as I know) that delivers to the Post Office is Courier Post. They also allow deliveries to PO Boxes.

 

 

I feel they are under pressure timewise, so a few 'auto" cards are a time saving. I understand that, but ITS NOT MY PROBLEM


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  Reply # 2050300 6-Jul-2018 09:34
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jarledb:

 

Taubin:

 

I just have all of my courier post deliveries redirected to the post office and pick it up there. It's the only way I've found to get consistent deliveries. It's a bit of a pain, but I at least get my packages.

 

 

I would like to do that. Is there anything special I need to do to have it delivered to the local post shop?

 

 

Once you have the tracking, you can log onto the nz post tracking and redirect it there. You can also use their parcel collect system to get an address to send it to direct at the post office (different than a p.o. box, this is free but only for parcels delivered through them/courier post)

 

https://www.nzpost.co.nz/personal/receiving-mail-parcels/receiving-your-parcels/parcel-collect


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  Reply # 2050546 6-Jul-2018 15:03
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quickymart:

 

I always wonder what happens to complaints after that point - does the driver attempt re-delivery and apologise, or is it "that's how it was, tough luck buddy"?

 

 

They wanted it to be collected from their depot... Wasn't impressed. They then delivered correctly, but late of course.


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  Reply # 2051521 8-Jul-2018 15:28
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US seem to have no issues with stopping for lunch

 

 


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  Reply # 2051530 8-Jul-2018 15:38
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Everybody's gotta eat some time.


bmt

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  Reply # 2051723 8-Jul-2018 21:18
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I think a few people didn't read the article in the OP and/or haven't digested it.

 

At the end of the day courier deliveries are one of those where in 2018 we expect flawless service exactly as we want it, for a rock bottom price.

 

Think about the logistics of sending your individual item, maybe $50 worth of clothing. Maybe you paid $5 for shipping, maybe it was free. That's $5 to go from the store to the courier, processing at the courier, put on the courier van, delivery to you. Think of all the overheads involved in that process, including pay for the driver, and it's $5 for your item.

 

Traffic gets worse every day, petrol costs are going up, and courier deliveries have gone up LOADS as people buy more and more stuff on line.

 

Obviously a courier driver isn't going to want to muck around with individual deliveries if they're on a tight schedule. Read the article and then think again why they don't want to wait 30 seconds for you to wake from your slumber and put your dressing gown on, or spend 5 minutes inspecting your precious parcel (and what if they have 50 individual things still to deliver, x5 minutes?).

 

Sorry to say but either get used to it, or as a society we'll have to start paying more.


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  Reply # 2051729 8-Jul-2018 21:31
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But as stated above,
AT LEAST have the parcel there to deliver
AT LEAST attempt to deliver it
AT LEAST leave it when clearly instructed to do so

AT LEAST DO THE JOB!

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  Reply # 2051765 9-Jul-2018 07:25
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I also wish that the ones who deliver to our and my neighbours place also have the skills to reverse back up a driveway in a straight line.

 

We have a grass verge that runs alongside the driveway, but they often end up driving on the grass. In winter it can get quite soft so end up having to repair the ruts at least 4-6 times over the winter months.


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  Reply # 2051767 9-Jul-2018 07:36
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We have a new courier driver for work and service has gone down hill so bad (courier post) that we are now getting complaints from our customers

The old driver use to come twice a day once in the morning for drop offs and around 4pm for pickup now we are lucky to see the new driver once every second day

We chased a package last week and cause he only had a single package he refused to drop it off and did not do the pickup that afternoon

John




Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 2051770 9-Jul-2018 08:20
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bmt:

 

Sorry to say but either get used to it, or as a society we'll have to start paying more.

 

 

I would rather pay more than put up with a sub standard service.


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  Reply # 2051776 9-Jul-2018 08:28
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bmt:

 

I think a few people didn't read the article in the OP and/or haven't digested it.

 

At the end of the day courier deliveries are one of those where in 2018 we expect flawless service exactly as we want it, for a rock bottom price.

 

Think about the logistics of sending your individual item, maybe $50 worth of clothing. Maybe you paid $5 for shipping, maybe it was free. That's $5 to go from the store to the courier, processing at the courier, put on the courier van, delivery to you. Think of all the overheads involved in that process, including pay for the driver, and it's $5 for your item.

 

Traffic gets worse every day, petrol costs are going up, and courier deliveries have gone up LOADS as people buy more and more stuff on line.

 

Obviously a courier driver isn't going to want to muck around with individual deliveries if they're on a tight schedule. Read the article and then think again why they don't want to wait 30 seconds for you to wake from your slumber and put your dressing gown on, or spend 5 minutes inspecting your precious parcel (and what if they have 50 individual things still to deliver, x5 minutes?).

 

Sorry to say but either get used to it, or as a society we'll have to start paying more.

 

 

 

 

I feel the only way it will improve is if the drivers band together and as a collective demand better conditions from their employers (I know they are classed as independent contractors in law but the reality is they really aren't). The companies themselves have every pressure to keep the price down. In general it is the senders who pick the courier and the recipient who get inconvenienced by the bad service. So raising prices to ensure a better quality of service will see the first company to do it lose business. At the moment there is always another driver willing to give it a crack until they too realise the low pay and pressure issues facing the current drivers.


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  Reply # 2051780 9-Jul-2018 08:40
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Easy fix, live rural. No matter what company my parcels are sent with they all end up with my friendly rural delivery guy.

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  Reply # 2051795 9-Jul-2018 08:49
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Varkk:

 

bmt:

 

I think a few people didn't read the article in the OP and/or haven't digested it.

 

At the end of the day courier deliveries are one of those where in 2018 we expect flawless service exactly as we want it, for a rock bottom price.

 

Think about the logistics of sending your individual item, maybe $50 worth of clothing. Maybe you paid $5 for shipping, maybe it was free. That's $5 to go from the store to the courier, processing at the courier, put on the courier van, delivery to you. Think of all the overheads involved in that process, including pay for the driver, and it's $5 for your item.

 

Traffic gets worse every day, petrol costs are going up, and courier deliveries have gone up LOADS as people buy more and more stuff on line.

 

Obviously a courier driver isn't going to want to muck around with individual deliveries if they're on a tight schedule. Read the article and then think again why they don't want to wait 30 seconds for you to wake from your slumber and put your dressing gown on, or spend 5 minutes inspecting your precious parcel (and what if they have 50 individual things still to deliver, x5 minutes?).

 

Sorry to say but either get used to it, or as a society we'll have to start paying more.

 

 

 

 

I feel the only way it will improve is if the drivers band together and as a collective demand better conditions from their employers (I know they are classed as independent contractors in law but the reality is they really aren't). The companies themselves have every pressure to keep the price down. In general it is the senders who pick the courier and the recipient who get inconvenienced by the bad service. So raising prices to ensure a better quality of service will see the first company to do it lose business. At the moment there is always another driver willing to give it a crack until they too realise the low pay and pressure issues facing the current drivers.

 

 

If they form a collective, prices will increase. As stated above, prices need to increase with an uplift in service provided. Perhaps there can be the current level of service on an "it is what it is " basis, and a premium service, which would probably be double the price at least


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  Reply # 2052128 9-Jul-2018 17:14
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Mike61: Easy fix, live rural. No matter what company my parcels are sent with they all end up with my friendly rural delivery guy.

 

Until he leaves the job? :(


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