Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


133 posts

Master Geek
+1 received by user: 6


Topic # 239550 23-Jul-2018 14:14
One person supports this post
Send private message quote this post

A bit over a month ago I purchased a Mophie Wireless Power bank, from the JB HiFI website. 

 

When the product arrived a couple of days later I found the the packaging it came in had obviously been previously opened and ripped. the power bank wasnt cheap at $144 including shipping, and to find that the product had been opened and used.. or possibly even returned from another customer was quite disapointing.

 

I immediatley lodged a complaint via their website... over 1 month later I have heard nothing!... will never buy another product from JB hi fi again!

 

 

 

 

 

 

 

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
14205 posts

Uber Geek
+1 received by user: 1826


  Reply # 2061017 23-Jul-2018 14:15
Send private message quote this post

Forms on websites can be very unreliable. Maybe they didn't get it.




133 posts

Master Geek
+1 received by user: 6


  Reply # 2061020 23-Jul-2018 14:18
Send private message quote this post

Yeah well unfortunately their website doesnt show a phone number to call for their web store.... and I could see no point in callinga retail store about it!

 

 


17574 posts

Uber Geek
+1 received by user: 5058

Trusted
Lifetime subscriber

  Reply # 2061026 23-Jul-2018 14:38
2 people support this post
Send private message quote this post

I have had nothing but good experiences in case it means anything to you. 

 

As someone else said, web forms are unreliable though they shouldn't be. I could explain why, but it matters not a lot for right now. 

 

I think a call is your best avenue to resolve the issue. Once you get hold of someone there won't be any issue I believe. 

 

 


14205 posts

Uber Geek
+1 received by user: 1826


  Reply # 2061058 23-Jul-2018 15:21
Send private message quote this post

kiwiandy:

 

Yeah well unfortunately their website doesnt show a phone number to call for their web store.... and I could see no point in callinga retail store about it!

 

 

 

 

In NZ I think the  only way to contact them is via a retail store. But I have found their store customer service is  good, especially the Lower Hutt store, and I am sure they will do the right thing.  


366 posts

Ultimate Geek
+1 received by user: 15


  Reply # 2061084 23-Jul-2018 15:41
Send private message quote this post

I found their online customer services nonexistent after I purchased an item from their online store

Personally after that experience I will send my money to another retailer.

2689 posts

Uber Geek
+1 received by user: 712

Subscriber

  Reply # 2061088 23-Jul-2018 15:51
Send private message quote this post

Don’t want to second-guess you but TBH in a situation like yours I would visit a physical store with the evidence. But you may not have one anywhere near you.

36 posts

Geek
+1 received by user: 5
Inactive user


  Reply # 2061107 23-Jul-2018 16:28
Send private message quote this post

JB Hifi is one of my favorite stores. Can't say I have ever had a bad experience. Maybe I have just been lucky, though never purchased anything from them online.


2321 posts

Uber Geek
+1 received by user: 910

Lifetime subscriber

  Reply # 2061129 23-Jul-2018 17:05
Send private message quote this post

We bought a cheap house brand TV off them which failed after about 2 years. Took it back and they repaired it no questions asked and no charge (as you would expect). So I've had only good experience with them. The TV was bought online but I took it back to a store.

 

 


3030 posts

Uber Geek
+1 received by user: 1505


  Reply # 2061132 23-Jul-2018 17:19
2 people support this post
Send private message quote this post

Why would you wait a month before following up? Why would you not call the local shop?

I can only conclude that you were not ‘that’ upset after all. I assume having now had the use of the product for a month that you are happy with your purchase.

Personally have had great service when resolving issues.




Always be yourself, unless you can be Batman, then always be the Batman



931 posts

Ultimate Geek
+1 received by user: 189


  Reply # 2061150 23-Jul-2018 18:30
Send private message quote this post

kiwiandy:

 

I immediatley lodged a complaint via their website... over 1 month later I have heard nothing!... will never buy another product from JB hi fi again!

 

 

 

With that little effort of a follow through I'm surprised you buy from anywhere. Phone them or go see them.




133 posts

Master Geek
+1 received by user: 6


  Reply # 2061173 23-Jul-2018 19:08
Send private message quote this post

lNomNoml:

 

kiwiandy:

 

I immediatley lodged a complaint via their website... over 1 month later I have heard nothing!... will never buy another product from JB hi fi again!

 

 

 

With that little effort of a follow through I'm surprised you buy from anywhere. Phone them or go see them.

 

 

the reason I bought the powerbank in the first place was because I was about to depart on 3 weeks of travel, since I have returned I have been busy with other matters... why should the time interval matter?? they had enough time to respond?....




133 posts

Master Geek
+1 received by user: 6


  Reply # 2061175 23-Jul-2018 19:10
Send private message quote this post

kiwiandy:

 

lNomNoml:

 

kiwiandy:

 

I immediatley lodged a complaint via their website... over 1 month later I have heard nothing!... will never buy another product from JB hi fi again!

 

 

 

With that little effort of a follow through I'm surprised you buy from anywhere. Phone them or go see them.

 

 

the reason I bought the powerbank in the first place was because I was about to depart on 3 weeks of travel, since I have returned I have been busy with other matters... why should the time interval matter?? they had enough time to respond?....

 

 

For a start I live in the country about one hours drive from the nearest store, which is why I was shopping online in the first place.. surely the object of online shopping is convenience so that you do not need to visit a store....  and secondly as I mentioned above I was away travelling for an extended period...




133 posts

Master Geek
+1 received by user: 6


  Reply # 2061177 23-Jul-2018 19:11
Send private message quote this post

By some miraculous co-incidence I have now had an email in reply to my complaint this afternoon!


3796 posts

Uber Geek
+1 received by user: 806


  Reply # 2061181 23-Jul-2018 19:17
Send private message quote this post

What are they proposing to do to make it right?




133 posts

Master Geek
+1 received by user: 6


  Reply # 2061188 23-Jul-2018 19:22
Send private message quote this post

quickymart:

 

What are they proposing to do to make it right?

 

 

They have offered 2 options: 

 

     

  1. The quickest option is to take the product to your local JB Hi-Fi along with your JB Hi-Fi Tax Invoice. Our friendly staff will assess the item while you wait and provide a suitable remedy.

 

2.The second option is to have us organise a return consignment for you. This service is free but may take a little longer. Once the item has been received and assessed we will be in touch with you to discuss your options.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.