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sbiddle
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  #2078623 24-Aug-2018 16:15
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And more dodgy marketing from Noel Leeming

 

I just saw the Facebook ad for 30% off new TVs

 

 

Click on the ad and find it's *up* to 30% off TVs

 

 

 


 
 
 

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scuwp
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  #2078627 24-Aug-2018 16:27
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Never had a problem personally. A reasonable amount of due diligence on your claim is to be expected. See nothing wrong with them making sure the price claimed by the customer elsewhere is legit and meets their policy requirements.




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surfisup1000
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  #2078634 24-Aug-2018 16:43
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One thing I've especially noticed of late,  is that large retailers are stocking products with minor variations of the same product at competitor stores.

 

This allows the retailer to say they price match without having to actually price match.

 

 

 

And, some retailers are just deliberately saying something is on sale when it clearly is not!

 

eg, Harvey Norman use "Hot deal" on their website to indicate a sale price.

 

This is a so called sale..$1749 ...

 

https://www.harveynorman.co.nz/whiteware/kitchen/dishwashers/miele-14-place-setting-freestanding-dishwasher.html

 

But, the following retailers sell the same product for the same price but do not promote it as on sale...even miele say $1749 is the RRP, so how can HN say $1749 is a 'hot deal' when it is just the normal price?

 

https://shop.miele.co.nz/en/miele-product-types/domestic_appliances_ID/g-4930-sc-clst-cleansteel-freestanding-60cm-wide-zid10699630

 

https://www.heathcotes.co.nz/products/g4930scclst-miele-60cm-freestanding-dishwasher-clean-steel

 

https://www.kitchenthings.co.nz/miele-g4930scclst-freestanding-dishwasher

 

 

 

At least they look the same to me, it is not impossible the HN dishwasher is better specced but I can't see any difference. 

 

 

 

 




mattwnz
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  #2078647 24-Aug-2018 17:04
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I have become immune to all these 'sales'. Basically they are just price rotations, so you wait until the next rotation to buy the product. Stores where there isn't a lot of competition in the market, such as food and building hardware don't tend to have big discounts


Geektastic
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  #2078699 24-Aug-2018 18:35
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I'm sometimes very surprised at the vast gulf between highest and lowest prices on those price comparison sites. You wonder if anyone does competitor analysis...!






lNomNoml
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  #2078701 24-Aug-2018 18:48
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I had an interesting purchase from them recently, I walked into a store, spoke to a guy who worked there told them which Vacuum cleaner I was interested in and asked if they had stock, he looked on his mobile and confirmed they had stock and told me it was on a special and was $200 less than I was expecting it to cost, I have a think over it and go back to the store 20 minutes later, I can't find the guy but speak to someone else and told them the price I was quoted on the sticky note, the new guy looks at me puzzled and after 10 minutes of trying to find the first guy they give up and I proceed to the till, turns out the first guy gave me the staff discount amount, told them I didn't want to get the guy in trouble but they said it was fine and sold it to me anyway at the staff discount. :D


Dunnersfella
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  #2078704 24-Aug-2018 19:01
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It's pretty simple.

 

The lowest advertised price isn't actually what it is sold for.

 

It's a starting point.

 

 

 

Most people just want a deal, or the feeling that they have received a deal.

 

 

 

And if businesses always discount in order to match the lowest price in the market then their GP will be low. They will know what GP they require to stay in business, always being the cheapest is a great way to go broke.

 

Those who believe the lowest price breeds customer loyalty haven't been watching too closely. Remember when JB HiFi entered the NZ market and discounted, discounted and discounted? Then when they put their prices up to what is deemed 'sustainable' levels, well after their financial results they actually complained about NZ'ers not being loyal!

 

Those people who chase the lowest price are largely loyal to the lowest price, not the retailer themselves.




quickymart
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  #2078731 24-Aug-2018 20:10
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I'm in the market for a washing machine. Was going to go to Noel Leeming but I might just give them a miss now after reading these posts and go straight to Harvey Norman. Either that or The Appliance Shed (before they're gone for good).


Hammerer
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  #2078864 24-Aug-2018 23:23
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quickymart:

 

Was going to go to Noel Leeming but I might just give them a miss now after reading these posts and go straight to Harvey Norman. Either that or The Appliance Shed (before they're gone for good).

 

 

Personally, NL and HN have been about the same for deals I have bought except that HN have never price matched for me.

 

Anyway, it's easy to find reasons not to go to any of the stores you mention. I usually look into a few stores before relying on online prices because I've often found additional savings of a further 50% or so - over sale prices too - by buying unadvertised clearance items, ex-demo and returns. The benefits vary - some items age quite quickly e.g. demo vacuum cleaners - but the warranty, store and CGA protection are almost always exactly the same.


quickymart
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  #2078878 25-Aug-2018 07:17
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Comparing prices, Harvey Norman actually appears to be slightly cheaper (for similar products). The service is similar however; it's not like the sales reps at HN are way nicer than NL, I've found them to be okay at both places.


Peppery
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  #2079405 26-Aug-2018 16:30
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The only time I tried to get NL to do a price match they denied me. It was for a TV at HN that was a good $800 cheaper there (but the local one was out of stock - didn't tell them that). NL had it on the floor, and when I brought up a price match he was visibly doing his best trying to get out of it - even showed me their cost price on their computer which was way above what HN were selling it for as they would've taken a loss of a good couple of hundred on it. It was an impulse buy so I ended up walking away, to which he seemed quite thankful 


sbiddle
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  #2079415 26-Aug-2018 16:56
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Peppery:

 

The only time I tried to get NL to do a price match they denied me. It was for a TV at HN that was a good $800 cheaper there (but the local one was out of stock - didn't tell them that). NL had it on the floor, and when I brought up a price match he was visibly doing his best trying to get out of it - even showed me their cost price on their computer which was way above what HN were selling it for as they would've taken a loss of a good couple of hundred on it. It was an impulse buy so I ended up walking away, to which he seemed quite thankful 

 

 

The "cost" price in retail computer systems for retailers such as Noel Leeming or Harvey Norman is really anything but. It doesn't reflect rebates or discounts that retailers get, and should really be taken with a grain of salt.

 

Stores love showing it to show you're getting a deal - but think about the bigger picture. If you're a company would you really want all your sales staff knowing the true cost of products, which they could easily share with competitors?

 

In my last price match that they refused for a printer the guy showed me the screen and how they were paying something like $200 for a printer they were selling for $299 and that selling it at $99 (which is the price Warehouse Stationary were selling it for) would mean a massive loss for them. I asked him why they were selling it for $108 the week prior and the conversation got rather awkward for him as he doubled down on his claims.

 

 


MichaelNZ
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  #2079464 26-Aug-2018 20:02
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Sometimes Noel Leeming does "Cost + 5%" deals for members of any buying group who they are aligned with.

 

But quite frankly, I am rather unimpressed with them anyway.

 

I recently went for a job interview for a tech job with them. Was invited back for a 2nd interview and told the first one went well. At the end of the 2nd interview was told by the manager they would contact my refs later that day. On the way home I contacted them and asked them to make themselves available for this (they are busy people) and both agreed.

 

2 weeks later I had heard nothing back so I asked my refs if they had heard anything from [manager] at Noel Leeming and both confirmed they had not. I then emailed and called the manager to find out where they are at, and I can only conclude they have gone to ground.

 

At the end of the day it's no issue if they offered me a job or not. I have work on and other opportunities I am mulling over. But what I take notice of is their attitude. They made a big deal in the interview of customer service and so on, but I don't see them practicing it this time.

 

In summary I conclude this is why they have been looking for someone to fill (what is a pretty basic tech role) for 4 months now. 

 

sbiddle:

 

In my last price match that they refused for a printer the guy showed me the screen and how they were paying something like $200 for a printer they were selling for $299 and that selling it at $99 (which is the price Warehouse Stationary were selling it for) would mean a massive loss for them. I asked him why they were selling it for $108 the week prior and the conversation got rather awkward for him as he doubled down on his claims.

 

That reminds me of some well known franchise systems like 100% and Mitre10. They are literally pricing their franchisees out of the market on cost-competitive items.





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sbiddle
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  #2080422 28-Aug-2018 20:14
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And they get even dodgier

 

Their current TV sale ends tonight

 

 

I have been looking at pricing of the X9000F as I know somebody who's keen on one (and they're probably one of the best TVs out there if the price of an OLED puts you off) and am 99% certain were selling for $3835 at Noel Leeming a couple of weeks ago. I just got the Harvey Norman big sale mailer in the junk mail today and that TV is $3835 again from tomorrow. So much for $3374 being 25% off..

 

These guys just don't learn. You'd think after being fined again for misleading customers they'd try and be less dodgy.


quickymart
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  #2080428 28-Aug-2018 20:25
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Forgot to say, I ended up getting my new washing machine from Harvey Norman :)


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