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460 posts

Ultimate Geek


  # 2086293 9-Sep-2018 07:41
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I had really good service from PB Tech, and absolutely crap from Expert Infotech. I've never set foot inside the latter again ever since - PB gets all my business now.



Unfortunately for me, PB Tech has been one of the worst in my experiences. I shop at their North Shore store, and getting someone to even look at me let alone answer a question, is nearly impossible. It's probably just that store, or the way I look, or me being American (not being judgemental here, I know the accent can turn people off), but I try to avoid actually going in whenever I can, and just order online instead and pick it up. I'll have to find another store to try out, this one just happens to be close to me.


If I can, I get the items at Mighty Ape instead, their customer service has been great for me.

1201 posts

Uber Geek


  # 2086669 10-Sep-2018 08:03
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When I saw them listed as one of the most complained about companies recently, I wasn't disappointed, I





I read that list and it seemed totally useless to me - from what I could understand, it was based purely on "number of complaints" and not "complaints per 100 customers" or a similar more useful metric.


The Telcos at the top of the list have huge numbers of customers and I imagine, so does PB...



1201 posts

Uber Geek


  # 2086671 10-Sep-2018 08:04
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I am American, it's much much different here.





As a pommy who lived in London, I remember being pleasantly surprised by how much more pleasant NZ general shop or service staff were in comparison...


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