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373 posts

Ultimate Geek
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  Reply # 2086293 9-Sep-2018 07:41
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quickymart:

 

I had really good service from PB Tech, and absolutely crap from Expert Infotech. I've never set foot inside the latter again ever since - PB gets all my business now.

 

 

Unfortunately for me, PB Tech has been one of the worst in my experiences. I shop at their North Shore store, and getting someone to even look at me let alone answer a question, is nearly impossible. It's probably just that store, or the way I look, or me being American (not being judgemental here, I know the accent can turn people off), but I try to avoid actually going in whenever I can, and just order online instead and pick it up. I'll have to find another store to try out, this one just happens to be close to me.

 

If I can, I get the items at Mighty Ape instead, their customer service has been great for me.


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  Reply # 2086669 10-Sep-2018 08:03
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SirHumphreyAppleby:

 

When I saw them listed as one of the most complained about companies recently, I wasn't disappointed, I

 

 

 

 

I read that list and it seemed totally useless to me - from what I could understand, it was based purely on "number of complaints" and not "complaints per 100 customers" or a similar more useful metric.

 

The Telcos at the top of the list have huge numbers of customers and I imagine, so does PB...





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896 posts

Ultimate Geek
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  Reply # 2086671 10-Sep-2018 08:04
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Taubin:

 

I am American, it's much much different here.

 

 

 

 

As a pommy who lived in London, I remember being pleasantly surprised by how much more pleasant NZ general shop or service staff were in comparison...





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