You just ring NZ post on the 0800 number and say that it looks like it isn't going to be picked up and ask for them to return it to you as the sender.
My tracking also showed that it was at the post office and they have tried on three occasions to get it picked up. They aren't picking up parcels and until they do you have no proof that they have your package. I think they wised up and aren't accepting any more parcels. The post office will only hold them for a certain period of time and then they are returned to the sender.
I am going to keep emailing them and see what comes from it.
I have had a reply from The Commerce Commission and they aren't going to investigate this matter! It isn't public enough and not enough people have been scammed! The Police aren't interested as the goods have been delivered - albeit returned to the company and FairGo get thousands of emails about complaints that its fairly unlikely that they will do a story on this unless it was thousands of dollars scammed out of the general public. So really its a waste of time trying to get someone to assist us.
I-store have certainly done the con on us and I doubt whether anyone else will get their money back. Their bank won't assist me because of privacy issues, my bank won't assist as its been too long, my emails are not answered, my mail hasn't been returned so they are probably just throwing it away and I am getting sick of the whole thing.
Those that got refunds are lucky and the rest of us have learnt an expensive lesson.
Ten minutes ago I had a phone call from Courier Post informing me that the Mt Roskill post office are beginning to return all parcels currently awaiting collection from I-Stores PO Box and that my parcel will be returned to me in the next two days whether I like it or not. So it seems its fake GHD's for me (I hope the go!) and I-Store get away with being criminals. No matter what people say I totally believe I-Store are absolute con artists and are NOT innocent parties in this dropshipping business. Spoke to police again today but because I-Store have provided me with goods there is nothing they can do, they have referred my complaint to the commerce commission and the latest I heard from the officer I was dealing with is that the commerce commission have much bigger fish to fry at the moment (like all the finance companies that are taking peoples money) and istore is not something they will investigate.
Oh dear, that is not good, I don'tthink I stuck my return address on it, so don't think they can return mine back to me, which would be good if they did, so I can destroy it, stop it being resold, but hey, I got $200 back, so I can't complain. I hope you do get a refund. It makes no sense whatsoever that they refunded some but not all, that makes the whole thing more puzzling.
Call 0800 736 353 and quote your tracking number. They will call it up on the computer and then they will ask you for a return address.
I knew that the Mt Roskill Post Office would start sending them back as I had heard that the Post Box was closed!!! They are so smart. Take the money and then disappear. You don't need any ID or anything to open a post office box. Just pay your money and NZ Post don't care.
There was so much stuff there I think that they called the people and they said send it back and close the box.
I-store have scammed us well and good. Those that got refunds - lucky you. I bet there are heaps of others out there that haven't been on this forum that are trying to find out where their goods/money are.
I can't wait to see what my FAKE GHD's are going to look like let alone work like thats for sure. Oh well at least I tried to get my money back and I have learnt my lesson. Cheap isn't necessarily good.
Have had to go and purchase some genuine ones which weren't that much more thats for sure. They were registered easily and work perfectly.
I will certainly bad mouth these little #%^&@ around Auckland and if I ever come across their names in any of my dealings I will certainly give them a piece of my mind thats for sure. They will get their just rewards one day for ripping off innocent people.
I haven't heard anything from them so I figure they have skipped out on us. The last I heard they were sending me the GHDs which I had already told them I didn't want but funnily enough I haven't recieved them even tho they insisted on sending them! These are the type of people that deserve to be run over by a bus. Fingers crossed!
Hi, I'm new to this forum but motivated to join as my daughter got ripped off by i-store with ghd straighteners. To cut a long story short after we threatened them with commerce commission/fraud squad etc she got her money refunded in full and was asked to return them to the po box. However we still have them sitting here fit for the tip obviously now as they seem to have done a runner. My only concern is that these turkeys dont rip anyone else off. Has anyone thought of going to the customs dept with the address of origin shown on the parcel as that is where they are obviously coming from? Maybe they could be stopped in their tracks at that end if no one in authority in this country is prepared to act.
Well got my parcel today and what a piece of $#@! they are!!
I am going to continue demanding a refund of my money from these people but not holding out any hope as they appear to have disappeared off the face of the earth. I really hope they rot in hell for all the stress and sleepless nights they have given me.
Anyone had any contact from them in the last week?
Ahmad, if you read this forum, you would have seen we have all put in complaints to fair go, we have not heard anything back as yet! Your comments really aren't that nice, especially as you have not been ripped off by these people. Read the forum, we have all put in complaints to fair go and commerce commisio, fair go get thousands of emails, so expecting them to answer ours immediately may be asking a tad much, but im sure they will get to them.
I got reffered to I-store by my mother who's friend and daughter had purchased off the site! I was wary but with my mum reffering me I thought it was good! I paid for and recieved my GHD pure and noticed all the things you guys have since then I noticed account was suspended and have tried to contact them through email and after finding this thread I feel I am at a total loss!!!
Mine are so obviously fake AND I have even got an electric shock from using what I thought were genuine GHD's I had my old pair for 4 years and sold them when my partner bought me these for my birthday!
Someone please let me know how to contact them this is highly unsafe and I'm *&%$#@ off that I got hurt from using this site!!