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  Reply # 2152145 30-Dec-2018 10:32
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Thanks so much everyone for the opinions and advice. I’ll be going back today and update with the result.




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  Reply # 2152178 30-Dec-2018 11:24
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NZ Consumer Organisation - Consumer Guarantees Act

 

NZ Consumer Protection - Government Site - Common consumer issues





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Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra


 
 
 
 




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  Reply # 2152180 30-Dec-2018 11:32
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Update: Just phoned the store and spoke to a helpful young man who is going to replace it or refund it for me. I just need to ask for him by name when I get there. It really does make a huge difference who you talk to!




Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


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  Reply # 2152189 30-Dec-2018 11:53
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littleheaven: Update: Just phoned the store and spoke to a helpful young man who is going to replace it or refund it for me. I just need to ask for him by name when I get there. It really does make a huge difference who you talk to!


Sounds like a great outcome.

Even though you might be happy and/or relieved at the outcome, you should complain to the store manager that it wasn’t handled properly in the first instance. You still had to put up with a run-around. There’s no excuse for that.



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  Reply # 2152212 30-Dec-2018 13:08
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Yes, I will do that in writing so there’s a record of it. I did not appreciate the insinuation that I was being dishonest. I realise that some people really try it on, but clearly it would be impossible for stores to fulfill their CGA obligations if they refused to replace everything that a customer could have damaged themselves.




Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


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  Reply # 2152227 30-Dec-2018 13:41
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Slightly off-topic but if couriers were wonderful, fast, and efficient, no bricks and mortar retailer would dare to do this fobbing off b.s. they so regularly engage in.  Many people shop at the mall mainly because of the crappiness of the courier system.


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