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377 posts

Ultimate Geek
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Topic # 245392 1-Feb-2019 17:23
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Okay, so this is definitely going to be a first world issue and maybe not even deserving of any attention or response but it seems lately a lot of promotions going around for different things seem to not be as they advertise (i.e. false advertising)

 

Am I insane, have I interpreted this totally wrong? Or have they stuffed up?

 

I've had a Nespresso capsule machine for quite a while now. I got an e-mail saying there was a promotion for buying iced coffee capsules and getting a 50ml bottle of Monin syrup when you buy at least 2 sleeves / 20 capsules of limited edition iced coffee capsules. Cool, I thought, I love iced coffee!

 

After looking I picked the item "Intense Iced Coffee 10 Sleeve Assortment" along with some other things, ordered and paid

 

Turns up today without the syrup. I contact their live chat asking if it's coming as another package and after some looking they tell me the item isn't eligible for the syrup 

 

"the offer is when you purchase 2 sleeves you receive the Monin Premium Sugar Cane Syrup free of charge. That's the reason it wasn't added to your coffee order"

 

 

Am I wrong? I purchased 10 sleeves with this pack clearly listed as limited edition in the list and has the word limited over the product image, as well as the words iced coffee

 

 

 

 

It's totally out of principle I'm asking this - there's a lot of this kind of thing going on that really really irks me right now! So far it feels like I've been robbed of a bottle of nice wine, complimentary speaker stands or subwoofer and now this!

 

Boo hoo I know.


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377 posts

Ultimate Geek
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Reply # 2171357 1-Feb-2019 17:32
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Oops. 

 

Pretty soon after I posted this I got an e-mail saying I was in fact going to receive it and they had stuffed up

 

 


Stu

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  Reply # 2171358 1-Feb-2019 17:34
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The ad in the App clearly states "Purchase 20 capsules or more of the Iced Coffee Limited Editions to receive your complimentary 50ml bottle of MONIN syrup plus free delivery".

I only ordered the duo pack (two sleeves of iced coffee capsules) and received the syrup.




Keep calm, and carry on posting.

 

 

 

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Stu

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  Reply # 2171360 1-Feb-2019 17:35
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snnet:

Oops. 


Pretty soon after I posted this I got an e-mail saying I was in fact going to receive it and they had stuffed up


 



They must've realised their error




Keep calm, and carry on posting.

 

 

 

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North Shore
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  Reply # 2171361 1-Feb-2019 17:35
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snnet:

Oops. 


Pretty soon after I posted this I got an e-mail saying I was in fact going to receive it and they had stuffed up


 



Good to see that they track themselves on Gz.

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Ultimate Geek
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  Reply # 2171363 1-Feb-2019 17:47
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Still waiting for my Cashback accepted at the end of November - despite them repeatedly using the line of:

 

"It's processed, and may take up to 15 working days to be paid"!

 

Wonder what calendar they use?




377 posts

Ultimate Geek
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  Reply # 2171378 1-Feb-2019 18:11
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Perhaps they only work half a day a week 😜



377 posts

Ultimate Geek
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  Reply # 2171381 1-Feb-2019 18:18
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eracode:
snnet:

Oops. 


Pretty soon after I posted this I got an e-mail saying I was in fact going to receive it and they had stuffed up


 



Good to see that they track themselves on Gz.


Haha yeah that definitely happened

548 posts

Ultimate Geek
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  Reply # 2171461 1-Feb-2019 20:17
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snnet: Perhaps they only work half a day a week 😜

 

I haven't laughed so hard all week!

 

(The significant other thought your reply was quite funny too :-) )

 

Thanks for that.


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Ultimate Geek
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  Reply # 2173445 5-Feb-2019 14:25
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Well, the Cashback from November has finally appeared in my bank account! Yay!


xpd

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  Reply # 2173493 5-Feb-2019 14:38
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So they are watching us..........





XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and more.    


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Ultimate Geek
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  Reply # 2173498 5-Feb-2019 14:42
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Ooh, I need new capsules. thanks for the reminder. I hope they do this in store, I love going in and tasting the new stuff.


gzt

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  Reply # 2173506 5-Feb-2019 14:57
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Everything I've tried has that classic nescafe taste. My brain won't believe it's real coffee.

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