Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
2111 posts

Uber Geek
+1 received by user: 943

Trusted

  # 2233552 9-May-2019 11:18
Send private message quote this post

My fitbit broke ~1 month out of its warranty, I took it back to HN and said CGA and they said "Yup let me get you another one we'll send this one back" and they went back, got me a new one, did some paperwork and off I went.

 

So they're not all terrible.

 

I mean I said CGA first, they weren't offering to sort it out because of kindness.


2355 posts

Uber Geek
+1 received by user: 413

Trusted
Subscriber

  # 2233558 9-May-2019 11:30
Send private message quote this post

surfisup1000:

Today I get this text from Harvey Norman...

"As a consolation Lenovo have agreed to cover this issue under a one time warranty. Current eta is another 2 weeks"



The gift that keeps on giving...

 
 
 
 




4267 posts

Uber Geek
+1 received by user: 1466


  # 2233570 9-May-2019 11:36
Send private message quote this post

muppet:

 

My fitbit broke ~1 month out of its warranty, I took it back to HN and said CGA and they said "Yup let me get you another one we'll send this one back" and they went back, got me a new one, did some paperwork and off I went.

 

So they're not all terrible.

 

I mean I said CGA first, they weren't offering to sort it out because of kindness.

 

 

Ha ha , almost like it was designed to fail at the end of the warranty period.  I think it depends on whom you speak with first, and the training they have been given around the CGA. 




4267 posts

Uber Geek
+1 received by user: 1466


  # 2249209 31-May-2019 16:41
Send private message quote this post

Apart from the initial denial of the CGA claim, Harvery Norman have now done pretty well. 

 

Lenovo have already had the machine for 5 weeks, and it is looking like they are going to have it for at least another 4. 

 

So, Harvey Norman objected directly to Lenovo and requested a full refund due to unacceptable repair delays.   Lenovo accepted this, and I have been given a full refund, which I used to buy a new laptop today. 

 

Good outcome in the end, and great that Harvey Norman went into bat for me like this. 


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21


Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36


Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57


Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48


New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.