Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
453 posts

Ultimate Geek
+1 received by user: 27


  Reply # 158739 21-Aug-2008 16:46
Send private message

Bung:
Byrned:

Oh, and the onus should be with the manufacturer/distributor first, and then the retailer!

 

According to one other Geekzone poster/distributor the big retailers set both retail and wholesale prices so why shouldn't they bear the brunt of their decision to market crap.



Having worked in mass market retail for a number of years, and for a distribution company, I can tell you that they don't set the RRP or WSP. They may advise that a price needs to be lower/higher, and they may negotiate better WSP's, but not to the levels you imply.

And why should the retailer be responsible for a consumers opinion about how long something should last, when they clearly state the manufactuers warranty period.

And last time I checked, getting back to the OP, Toshiba as a brand is not considered a crap brand so how can you say it was the retailers fault for selling crap? Yes, I have seen some crap no-name brands sold through retail before but Toshiba could not be generalised as one of them.



10 posts

Wannabe Geek


  Reply # 163351 9-Sep-2008 17:47
Send private message

Sorry for the late reply... Thanks to everyone for thier feedback in relation to this issue, based on the various perspectives presented I choose the path of least resistance and had the unit repaired, interestingly enough this was due to the relationship developed with the retailers representitive (customer service does have benefits) hopefully this resolves the issue long term, however my situation does highlight the benefits of the consumer guarentees act.
 
For those whom believe extended warrantys are the way to go.. im yet to see any result that hasnt been achieved presenting my rights under the consumer guarentees act.. without the 5-15% additional cost ?
 
I suppose if you are a retailer you need to believe in your added value products (e.g extended warrantys) before you can sell them.. great if your dealing with an ignorant consumer whom may be unaware of thier legal rights


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Opera launches new mobile browser: Opera Touch
Posted 25-Apr-2018 20:45


TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.