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453 posts

Ultimate Geek
+1 received by user: 27

  Reply # 158739 21-Aug-2008 16:46
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Oh, and the onus should be with the manufacturer/distributor first, and then the retailer!


According to one other Geekzone poster/distributor the big retailers set both retail and wholesale prices so why shouldn't they bear the brunt of their decision to market crap.

Having worked in mass market retail for a number of years, and for a distribution company, I can tell you that they don't set the RRP or WSP. They may advise that a price needs to be lower/higher, and they may negotiate better WSP's, but not to the levels you imply.

And why should the retailer be responsible for a consumers opinion about how long something should last, when they clearly state the manufactuers warranty period.

And last time I checked, getting back to the OP, Toshiba as a brand is not considered a crap brand so how can you say it was the retailers fault for selling crap? Yes, I have seen some crap no-name brands sold through retail before but Toshiba could not be generalised as one of them.

10 posts

Wannabe Geek

  Reply # 163351 9-Sep-2008 17:47
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Sorry for the late reply... Thanks to everyone for thier feedback in relation to this issue, based on the various perspectives presented I choose the path of least resistance and had the unit repaired, interestingly enough this was due to the relationship developed with the retailers representitive (customer service does have benefits) hopefully this resolves the issue long term, however my situation does highlight the benefits of the consumer guarentees act.
For those whom believe extended warrantys are the way to go.. im yet to see any result that hasnt been achieved presenting my rights under the consumer guarentees act.. without the 5-15% additional cost ?
I suppose if you are a retailer you need to believe in your added value products (e.g extended warrantys) before you can sell them.. great if your dealing with an ignorant consumer whom may be unaware of thier legal rights

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