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1325 posts

Uber Geek


  #2369724 6-Dec-2019 17:00
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Arano:I am referring to both international and local sellers, I have never been invoiced for any GST when I transacted via Trade me 

 

 

 

 

I am sure this has already been discussed in the thread,

 

 

 

But anyway

 

The legislation deems a marketplace *for it's overseas vendors* as the supplier for purposes of GST.

 

Trade Me is included, for their overseas sellers since the 1st of December they are adding 15% GST to the price that the seller sets (overseas sellers don't do autions as I recall, but if you have a look in the TM announceements a few months back they outlined how they were complying anyway).  Seller sets price $100, trademe takes $115 from you, gives $100 (less fees) to seller, gives $15 to IRD.

 

For Aliexpress, all their vendors are overseas and so they add GST to all their sales.

 

 





---
James Sleeman
I sell lots of stuff for electronic enthusiasts...


141 posts

Master Geek


  #2369847 6-Dec-2019 21:27
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Arano:

 

sidefx:

 

Teelo:

 

That shouldn't give them an excuse to change the price without my agreement, though. It also doesn't change the order day. Being the subject of GST should be based on order day, not shipping day.

 

 

 

 

Hmm, I got hit with the same thing today - ordered on 28 Nov but card only charged today - I can now see a charge on my credit card for the amount + GST.  Oddly the order status on the amazon site still doesn't say shipped, and still lists the GST free amount.  Because it's not marked as shipped I'm tempted to cancel it (the order management page still gives that option because it's not shipped)  I have since found the main item on the order locally anyway and with the GST the cost is pretty similar... 

 

 

Just to let anyone know who was curious. Amazon refunded the charged GST, after I emailed Amazon's customer service with the screen shot of the November transaction I confirmed, side by side with the invoice they had amended prior to shipping and charging.  I got an email informing me of a refund for the additional charge (equal to the GST value). I did have to send about 4 emails and complain that they were not answering my query and instead just giving me a canned response copy and pasted from their wiki. However I am happy that they have finally refunded me and decided to abide by the amount I confirmed at the checkout. Hopefully they will be as accommodating when my USB memory stick arrives and I have to complain about it being a fake. 

 

 

 

 

Who did you complain to?  Do you have an email address?

 

 


 
 
 
 


13 posts

Geek


  #2369956 7-Dec-2019 10:24
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debo:

 

 

 

Who did you complain to?  Do you have an email address?

 

 

 

I opened live chat with them.


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Uber Geek

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  #2369957 7-Dec-2019 10:31
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Conversely I used the "email us" feature (available at https://www.amazon.com/gp/help/customer/contact-us/). I figured that live chat would put them on the spot with a relatively obscure issue, so decided that using email and giving them time to research it would be better. I got a response in 90 minutes and the issue was resolved on the first attempt.


141 posts

Master Geek


  #2370030 7-Dec-2019 12:27
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I don't see no "e-mail us" feature.  

 

 

 

Behodar:

 

Conversely I used the "email us" feature (available at https://www.amazon.com/gp/help/customer/contact-us/). I figured that live chat would put them on the spot with a relatively obscure issue, so decided that using email and giving them time to research it would be better. I got a response in 90 minutes and the issue was resolved on the first attempt.

 


26 posts

Geek


  #2370063 7-Dec-2019 15:49
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debo:

 

Arano:

 

sidefx:

 

Teelo:

 

That shouldn't give them an excuse to change the price without my agreement, though. It also doesn't change the order day. Being the subject of GST should be based on order day, not shipping day.

 

 

 

 

Hmm, I got hit with the same thing today - ordered on 28 Nov but card only charged today - I can now see a charge on my credit card for the amount + GST.  Oddly the order status on the amazon site still doesn't say shipped, and still lists the GST free amount.  Because it's not marked as shipped I'm tempted to cancel it (the order management page still gives that option because it's not shipped)  I have since found the main item on the order locally anyway and with the GST the cost is pretty similar... 

 

 

Just to let anyone know who was curious. Amazon refunded the charged GST, after I emailed Amazon's customer service with the screen shot of the November transaction I confirmed, side by side with the invoice they had amended prior to shipping and charging.  I got an email informing me of a refund for the additional charge (equal to the GST value). I did have to send about 4 emails and complain that they were not answering my query and instead just giving me a canned response copy and pasted from their wiki. However I am happy that they have finally refunded me and decided to abide by the amount I confirmed at the checkout. Hopefully they will be as accommodating when my USB memory stick arrives and I have to complain about it being a fake. 

 

 

 

 

Who did you complain to?  Do you have an email address?

 

 

 

 

I went to Help -> Need More Help -> Contact Us -> Payment Issues -> Unknown charge

 

Then I typed in my initial query regarding the charge.

 

They then kept emailing me responses and I kept replying to the emails.

 

A different person replied each time, after the 4th one I complained that I didn't think they had actually read my query stated I was attaching a screenshot of my initial email / amount confirmation and their amended invoice to try to explain my problem. I also elaborated that a Sales tax has been introduced in NZ however it should only have been applied to any purchases made after December 1st and my purchase confirmed in November should not have retrospectively incurred this expense just because they decided to wait a few days before clipping my card and shipping.

 

After this no one actually replied I just got an email stating "we're writing to let you know we have processed your refund"


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  #2370066 7-Dec-2019 16:05
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I can confirm that - so far - the things I have ordered that are technically GST liable but which have not come from senders who are bothering to collect have just sailed through the border here.






 
 
 
 


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  #2370077 7-Dec-2019 16:22
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Geektastic:

 

I can confirm that - so far - the things I have ordered that are technically GST liable but which have not come from senders who are bothering to collect have just sailed through the border here.

 

 

As you dont know their turnover of sales to NZ, you cant say that they are technically GST liable because you have no way of knowing.





Richard rich.ms

13 posts

Geek


  #2370080 7-Dec-2019 16:27
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richms:

 

Geektastic:

 

I can confirm that - so far - the things I have ordered that are technically GST liable but which have not come from senders who are bothering to collect have just sailed through the border here.

 

 

As you dont know their turnover of sales to NZ, you cant say that they are technically GST liable because you have no way of knowing.

 

Maybe he's their accountant?


1781 posts

Uber Geek


  #2370081 7-Dec-2019 16:46
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richms:

 

Geektastic:

 

I can confirm that - so far - the things I have ordered that are technically GST liable but which have not come from senders who are bothering to collect have just sailed through the border here.

 

 

As you dont know their turnover of sales to NZ, you cant say that they are technically GST liable because you have no way of knowing.

 

 

Raises some good questions though:

 

 - How does NZ IRD know how much turnover a company in say UK has to NZ customers?

 

 - what are they going to do about it if an overseas company quietly ignores the NZ law?

 

I can see with the obvious ones like Amazon, NZ could make a big fuss and stop buying AWS for govt.  But if Clove, or M&S etc just ignore NZ law, so what?


1781 posts

Uber Geek


  #2370082 7-Dec-2019 16:49
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EG here's some text from a large sports goods retailer website:

 

If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order.


1648 posts

Uber Geek


  #2370106 7-Dec-2019 19:33
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Geektastic:

 

I can confirm that - so far - the things I have ordered that are technically GST liable but which have not come from senders who are bothering to collect have just sailed through the border here.

 

 

 

 

What was the value?  Mine still says tax assessment.  Mine is about $920.


254 posts

Ultimate Geek


  #2370199 7-Dec-2019 23:01
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Just chatting with Amazon service rep now. All they are willing to do is refund the shipping costs.

 

 


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  #2370409 8-Dec-2019 11:05
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rayonline:

Geektastic:


I can confirm that - so far - the things I have ordered that are technically GST liable but which have not come from senders who are bothering to collect have just sailed through the border here.



 


What was the value?  Mine still says tax assessment.  Mine is about $920.



Around $500 so liable for GST to be collected but below the level of customs involvement.





26 posts

Geek


  #2370460 8-Dec-2019 12:32
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Ruphus:

Just chatting with Amazon service rep now. All they are willing to do is refund the shipping costs.


 


Did you make sure that you emphasized this was a charge added after you confirmed the order and that it is not valid for your order date which is prior to the tax being applicable?

I tried to insinuate that it was quite fraudulent to take more funds from a credit card than the shopper agreed to however i did it by asking them to explain why they did this instead of outright accusing them.

I asked if they could explain why additional payment that i did not accept or agree to at checkout was added later with zero feedback to me.

I also asked if they could explain why this tax was being charged to me when it is not applicable to my order which was placed prior to December.

Not sure what approach you used but thats how i did it

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