Anyone gone to the Disputes Tribunal? - Likely need to take a 2Degrees retail store to court.

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#2420766 14-Feb-2020 10:27

Thanks for your help everyone, I have just heard from 2Degrees head office that it's unreasonable of me to expect $500 headphones to last more than 18 months.

To court I go. Wow. That's pathetic quite frankly...

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#2420769 14-Feb-2020 10:29

I agree, that's crazy.

Once you lodge the paperwork, you'll see them change their tune quite quickly I expect.

Lias

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#2420780 14-Feb-2020 10:45

tehgerbil:

Thanks for your help everyone, I have just heard from 2Degrees head office that it's unreasonable of me to expect $500 headphones to last more than 18 months.

To court I go. Wow. That's pathetic quite frankly...

Given I've had numerous $50 pairs of headphones to last longer than that, I'd expect a $500 pair to last a very very long time.

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#2420785 14-Feb-2020 10:54

Out of interest what make and model are the headphones?

geoffwnz

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#2420789 14-Feb-2020 11:06

Lias:

tehgerbil:

Thanks for your help everyone, I have just heard from 2Degrees head office that it's unreasonable of me to expect $500 headphones to last more than 18 months.

To court I go. Wow. That's pathetic quite frankly...

Given I've had numerous $50 pairs of headphones to last longer than that, I'd expect a $500 pair to last a very very long time.

Agreed. Coming up to 4 years on my $140-$200 sports set. I'm surprised they haven't dissolved from the sweat yet. I would expect $500 headphones to last "forever".

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#2420869 14-Feb-2020 11:47

tehgerbil:
Thanks for your help everyone, I have just heard from 2Degrees head office that it's unreasonable of me to expect $500 headphones to last more than 18 months.

To court I go. Wow. That's pathetic quite frankly...

That is not good and really surprised at that response!

dt

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#2420945 14-Feb-2020 12:33

tehgerbil:

Thanks for your help everyone, I have just heard from 2Degrees head office that it's unreasonable of me to expect $500 headphones to last more than 18 months.

To court I go. Wow. That's pathetic quite frankly...

Just go out into the backyard to the money tree, pick off a few $100 and $50 bills and go buy a new pair man !

Very pathetic, I really hope you win mate! GL

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#2420992 14-Feb-2020 13:41

Did you contact the manufacturer, as under the CGA you can also contact the manufacturer if you are having problems with the retailer? You should ask the retailer for the contact details of their NZ distributor if the manufacturer isn't based in NZ, as the NZ distributor/ supplier is likely to be consider the manufacturer under the CGA.

Is the fault common with other users of these headphone. eg from Amazon reviews

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#2420993 14-Feb-2020 13:46

I am not sure if they are Sens, but if they are, I have found the local distributor good to deal with, but part of me thinks, for the sake of others who get this nonsense from 2D, that they should be held to account.

tehgerbil

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#2420999 14-Feb-2020 14:12

It's JBL Everest Elite 750 NC Headphones ($500 retail initially). I've performed a factory reset twice without any luck.

I initially called 2Degrees help Centre, they pushed me back to the branch manager.
The branch manager told me to call the Help Centre, they again pushed me back to the manager.

We've gone to Harman (manufacturer), and Brightpoint (supplier) who also didn't want a bar of it.

As it was a bundle deal with an S9, I've gone to Samsung who said not their headphones, not their problem.

Hoping I was not being greedy/asking too much (given they were a bundled deal) I've explained my situation to CAB (Citizen Advice Bureau) who did their own investigating and 100% confirmed I'm within my rights as a consumer in this instance, and that bundled or not headphones should well past 18 months.

When 2Deg offered me another pair of BT heapdhones for $150 I asked what about the CGA? The staff member literally responded with "what part of the CGA are you talking about?"..

I literally had to spell out their obligations under the CGA! Only them did 2Deg reluctantly approach head office and is now hiding behind their refusal to help.

From Googling yes it appears to be relatively common problem as mentioned on Amazon reviews with issues with the left earpiece.

*Sigh.* I'm going to leave it over the weekend and log a claim with the Disputes Tribunal next week. I've over this, I just miss my headphones!!!

Thanks for your help everyone, I have a much better idea what to expect and as my communications have been via Email I have my work cut out for me documenting everything.

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#2421005 14-Feb-2020 14:18

Hi.

Do you have the email address of the manager at head office? If not, I recommend getting that ASAP.

A firm but calm email, copying the consumer institute, outlining the issue and giving them 5 days to rectify the issue, and notifying them failure to do so will result in you lodging a claim against them at the Disputes tribunal, will get this resolved I am 95% sure.

They do not have a leg to stand on, if they go, there is a 95% chance you will win (barring an erratic decision which does sometimes happen). They will know this.

I know it's hard, but for your own sake, try and keep emotion from your communications with them (If you haven't already). Facts will see this concluded pretty quickly.

We (the community) can offer to help you write a letter if you aren't confident.

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#2421006 14-Feb-2020 14:19

tehgerbil:

unreasonable of me to expect $500 headphones to last more than 18 months.

IMO that all depends on how much you use them. if you use them 8-10 hours a day and take them on and off 5-6 times a day then yea maybe 18 months is reasonable. but if your only using them a couple of hours sporadically during the week then they should last a lot longer.

A time limit is nothing with out knowing how the thing is used.

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#2421029 14-Feb-2020 14:50

Jase2985:

tehgerbil:

unreasonable of me to expect $500 headphones to last more than 18 months.

IMO that all depends on how much you use them. if you use them 8-10 hours a day and take them on and off 5-6 times a day then yea maybe 18 months is reasonable. but if your only using them a couple of hours sporadically during the week then they should last a lot longer.

A time limit is nothing with out knowing how the thing is used.

Given there is a known issue with them, given the fault he has mentioned, even under heavy use, he should be able to expect to use them for more than 2 years in my opinion.

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#2421063 14-Feb-2020 15:20

networkn:

Jase2985:

tehgerbil:

unreasonable of me to expect $500 headphones to last more than 18 months.

IMO that all depends on how much you use them. if you use them 8-10 hours a day and take them on and off 5-6 times a day then yea maybe 18 months is reasonable. but if your only using them a couple of hours sporadically during the week then they should last a lot longer.

A time limit is nothing with out knowing how the thing is used.

Given there is a known issue with them, given the fault he has mentioned, even under heavy use, he should be able to expect to use them for more than 2 years in my opinion.

id there is a known issue that's different but regular use cases would be determined by use over time period not just time period like others have mentioned.

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#2421085 14-Feb-2020 15:39

Jase2985:

networkn:

Jase2985:

tehgerbil:

unreasonable of me to expect $500 headphones to last more than 18 months.

IMO that all depends on how much you use them. if you use them 8-10 hours a day and take them on and off 5-6 times a day then yea maybe 18 months is reasonable. but if your only using them a couple of hours sporadically during the week then they should last a lot longer.

A time limit is nothing with out knowing how the thing is used.

Given there is a known issue with them, given the fault he has mentioned, even under heavy use, he should be able to expect to use them for more than 2 years in my opinion.

id there is a known issue that's different but regular use cases would be determined by use over time period not just time period like others have mentioned.

And if they had asked to examine them to determine that, then that would be something else entirely, but they have stated 18 months is the useful life of a set of $500 headphones, and that in most cases wouldn't be remotely true.

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