Hey team, thank you for your support <3 <3 <3! Just submitted a document outlining what part of the CGA they've failed to uphold, email from CAB, email correspondence invoice.
The crux of the matter is as far as 2Degrees are concerned it is NOT their responsibility as a retailer of the product as the $499 headphones are outside of their reasonable expected lifespan at 19 months old.
And they haven't even seen the headphones or even asked about the issue itself.
This has been surprisingly quite stressful.
@networkn I slept on your advice, honestly he thinks he has done me a favour (!!) and ranted at me about the work his staff had done to help me.
He's stonewalled me as much as he can in regards to taking any sort of responsibility for the product that his store sold.
What really irks me about this whole thing is if you don't like/agree with what a manager has said, you are completely and utterly on your own if you want to talk to someone, which is the most stupid thing for a telecommunications company!? You can only email the 'firstname.lastname@example.org' and hope for the best.
Manager of 2Degrees misdirected and wasted my time from the very first contact.
Geekzone 2Degrees user was of no use, ignored my emails and seemingly isn't online for days on end.
Facebook 2Degrees was told to tell me there's nothing they can do if the supplier and manufacturer can't/won't help.
Call Centre of 2Degreees tell people they aren't allowed to transfer/talk to anyone in head offices and direct people to the email.