Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


5300 posts

Uber Geek


  #2454406 4-Apr-2020 14:18
Send private message quote this post

gregmcc:

 

quickymart:

 

Update: electrician arrived, checked the fuse box, categorically said it wasn't the fridge (or any other appliance). We should be getting 240V but whenever a larger appliance is run it drops to 180 - which explains the flickering lights. Contacted Vector and they sent another faults man (different to the last guy), apparently "the neutral at the top of the pole was shorting". Fixed, and everything seems back to normal now.

 

So now we need to speak to Genesis to see if they are able to re-bill us for the 4 days where the usage was extreme (and not of our doing). I know I probably can't ask Vector for anything as I don't pay them for service.

 

 

 

 

You didnt mention the flickering lights before....oh well - That would have been a big clue to pointing to where the problem was. Anyway glad you got it sorted out quickly

 

 

We thought that was just a power surge relating to more people working from home, as a friend of my wife's who lives a couple of suburbs over had the exact same thing at her place.


1795 posts

Uber Geek

Trusted
Lifetime subscriber

  #2454408 4-Apr-2020 14:20
Send private message quote this post

quickymart:

 

gregmcc:

 

Bet Vector will try and wiggle out of the excessive usage, keep  in mind that the loose neutral and the heating and extra power usage will have been recorded by your revenue meter so you will be billed for their fault.

 

As Vector have been out previously and declared everything is alright I would be pushing them to cover the cost of getting the electrician out who uncovered the fault on their network.

 

 

Your latter point is an interesting one. The electrician (who attended this morning) seemed to think that because Vector attended at 10 o'clock at night they couldn't see what they were doing, so probably missed the shorting circuit, whereas the one who came this morning could quite clearly see it. I'll ask my wife to raise it with Genesis - is that the right process? We contact them for any sort of compensation right? (not Vector)?

 

 

 

 

Try Genesis 1st, they are your retailer you pay your bill to them, Failing that try Vector as part of your bill is for line charges which Vector bill to Genesis.

 

 


 
 
 
 




5300 posts

Uber Geek


  #2454432 4-Apr-2020 14:49
Send private message quote this post

Thanks Greg, will give that a shot and see what happens.




5300 posts

Uber Geek


  #2458663 9-Apr-2020 21:06
Send private message quote this post

Addendum: Wife spoke to Genesis, who questioned why they called her, not Vector. She pointed out we don't get billed by Vector, and then the person seemed to understand a little better. They've asked to see the electrician's report before they go any further, so we've requested this via the property manager. Hopefully this leads to a good outcome.


1 | 2 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56


Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28


Apple announces Mac transition to Apple silicon
Posted 23-Jun-2020 08:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.