“ Hi there,
As we moved through Alert Level 3 and more retailers started operating again, we’ve seen a huge increase in the number of parcels that we need to deliver around the country.
While we knew this was likely to happen and prepared as best we could, Kiwis really have been shopping up a storm, and we received the highest number of domestic parcels last week than in any other week in NZ Post’s history. To put this into perspective, we’re receiving on average over 200 parcels every minute
Combined with physical distancing, this means things are a little slower right now and it is taking longer to get your parcels to you. Most of our parcels are being delivered within two to three working days but in some cases, we are seeing delays of up to five working days (and a little longer with some international parcels). While we’ll continue to pull out all the stops to get your parcels to you as quickly as possible, we expect this volume to continue over the coming weeks, so there will be ongoing delays.
We know that the parcels you’re waiting for are important to you. Our expanded contact centre teams are working overtime and doing everything they can to answer your queries as quickly as possible. Please help us out by checking our FAQs first if you have any questions and only call us if your parcel has been delayed longer than five working days. Rest assured that while there may be a delay, we will get your parcel to you as soon as we possibly can.
All our people have stepped up and are working incredibly hard to get through the volumes. We’ve got people from right across our business lending a hand to support our delivery and processing teams. We’ve also asked drivers from other industries (taxi drivers, shuttle drivers) to help us out while they are not as busy as usual. Here are just some of the things we’re doing to make sure Kiwis get their parcels”