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807 posts

Ultimate Geek


  #2481718 12-May-2020 10:06
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As our business uses the likes of Courier Post, New Zealand Couriers, PBT etc we usually get updates from our agents and this being the latest from NZ Post.

“ Hi there,

As we moved through Alert Level 3 and more retailers started operating again, we’ve seen a huge increase in the number of parcels that we need to deliver around the country.
While we knew this was likely to happen and prepared as best we could, Kiwis really have been shopping up a storm, and we received the highest number of domestic parcels last week than in any other week in NZ Post’s history. To put this into perspective, we’re receiving on average over 200 parcels every minute

Combined with physical distancing, this means things are a little slower right now and it is taking longer to get your parcels to you. Most of our parcels are being delivered within two to three working days but in some cases, we are seeing delays of up to five working days (and a little longer with some international parcels). While we’ll continue to pull out all the stops to get your parcels to you as quickly as possible, we expect this volume to continue over the coming weeks, so there will be ongoing delays.

We know that the parcels you’re waiting for are important to you. Our expanded contact centre teams are working overtime and doing everything they can to answer your queries as quickly as possible. Please help us out by checking our FAQs first if you have any questions and only call us if your parcel has been delayed longer than five working days. Rest assured that while there may be a delay, we will get your parcel to you as soon as we possibly can.

All our people have stepped up and are working incredibly hard to get through the volumes. We’ve got people from right across our business lending a hand to support our delivery and processing teams. We’ve also asked drivers from other industries (taxi drivers, shuttle drivers) to help us out while they are not as busy as usual. Here are just some of the things we’re doing to make sure Kiwis get their parcels”

2050 posts

Uber Geek


  #2481737 12-May-2020 10:20
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richms:

 

I have just had delivery on a pack of LEDs that were ordered on feburary that had auto completed on aliexpress a while back. Looking thru my orders there are another 6 that auto completed rather than the seller extend the time. I will give it till the end of the week before I open disputes on them all.

 

Tracking is crap. Also it turns out that "accepted by last mile carrier" can either mean its in NZ and been handed to NZ post, or that the China place has just slapped another label on it. Sometimes the new tracking number is in view delivery details but it seems mostly its just a mystery of what happens between that showing on the parcel, and it turning up.

 

 

I've got two international departures in China on my label and then nothing since March.


 
 
 
 


4397 posts

Uber Geek

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  #2481745 12-May-2020 10:22
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A week ago I ordered some 3M double-sided tape from Amazon. Just received an email saying it's on its way - currently at USPS facility in Butner, NC - on its way to YouShop in Oregon.

 

Hope it doesn't get stuck somewhere. 😀





Sometimes I just sit and think. Other times I just sit.


4397 posts

Uber Geek

Subscriber

  #2481753 12-May-2020 10:32
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frankv:

 

People moaning about slow couriers, top this:

 

 

 

 

 

 

 

I have one that is almost identical but about a week younger. I'm just pleased to see that I'm not the only one. Fortunately mine is (was?) just a $2 item with free postage. I wonder if it will show up.

 

 





Sometimes I just sit and think. Other times I just sit.


333 posts

Ultimate Geek


  #2481759 12-May-2020 10:47
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This is my most depressing one.... I live 2.5km from the pick up location & 3.5km from the CourierPost depot....  :-(

 

 

 


357 posts

Ultimate Geek

Lifetime subscriber

  #2481765 12-May-2020 10:56
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eracode:

 

I have one that is almost identical but a week or so younger. I'm just pleased to see that I'm not the only one. Fortunately mine is (was?) just a $2 item with free postage. I wonder if it will show up.

 

 

I've found that for very small/low value parts that you'd like to arrive in a reasonable amount of time, it's often a good idea to order two, each from different suppliers and shipped separately. The vagaries of delivery times (a few days to a few months) increase the odds of at least one of them getting through.

 

I have a $2 part that has been "Accepted by Last Mile Carrier" since April 26, with nothing since. I have no expectation that calling or mailing anyone about this item will get me anywhere.

 

This approach, however, doesn't help the overwhelmed delivery infrastructure in New Zealand right now 😟

 

 

 

 


901 posts

Ultimate Geek

Trusted

  #2481832 12-May-2020 11:58
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I'm having mixed results on companies notifying of dispatch and delivery, but one order placed on the 2nd through Fastway, arrived on the 11th. Another ordered a month ago, no dispatch update. Seems a few delays in contact for a third order from a third outfit, where they shipped me someone elses order and invoice, with my address on it. Will it all quieten down next week with Level 2?


 
 
 
 


5287 posts

Uber Geek


  #2481865 12-May-2020 12:54
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Amazingly they called me back and left a voicemail, saying it was in a "locked cage" at their depot(?) and should be delivered in "the next few days". I wonder how long that will actually end up being.


xpd

Budget Gamer
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  #2481998 12-May-2020 14:52
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Oh FFS.

 

PB item was picked up 28/4.

 

Reached Orewa 2/5

 

Went back to North Harbour depot 8/5 with a note of "Held in depot - contact us"

 

Via Post Haste, not Courierpost - so PB are obviously spreading the load.

 

But no notification was sent to anyone until I just queried it. PB now chasing it up.

 

WTF did it make it to Orewa (10mins from me) then get sent back ? ARGHH

 

 





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125 posts

Master Geek


  #2482057 12-May-2020 16:30
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Shapenz:

 

This is my most depressing one.... I live 2.5km from the pick up location & 3.5km from the CourierPost depot....  :-(

 

 

 

 

 

 

 

 

Hi Shapenz

 

 

 

have you got your parcel yet ?

 

 


333 posts

Ultimate Geek


  #2482060 12-May-2020 16:38
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Sadly no @1cloud

125 posts

Master Geek


  #2482066 12-May-2020 16:46
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Shapenz: Sadly no @1cloud

 

 

 

they claimed 90% parcels were delivered in 2 days. looks like my parcel would take 2 weeks to arrive. 


286 posts

Ultimate Geek


  #2482098 12-May-2020 17:46
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Well all my parcels I'm watching have arrived. Positive is nothing got lost in the mountain of extra parcels. 

 

Will be interesting to see when service returns to overnight, suppose it will take 2-3 weeks to clear the backlog assuming less is sent in L2.


Baby Get Shaky!
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  #2482170 12-May-2020 19:30
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My PB parcel arrived today that was sent 5/5. Last item in the Rural Post van (we are not rural but they deliver parcels to our area). Only one day past their estimated so I can't complain.


125 posts

Master Geek


  #2482184 12-May-2020 19:58
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kingjj:

My PB parcel arrived today that was sent 5/5. Last item in the Rural Post van (we are not rural but they deliver parcels to our area). Only one day past their estimated so I can't complain.



I am 8 km from PB Penrose collected on 4/5 and no ETA

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