Courier Post delays

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#2487529 21-May-2020 09:21

Received my Sunday order yesterday and a package that was only shipped on Tuesday from Hamilton also (to Chch). Both via Courier Post. Seems to be that a lot of delays are for Auckland wide delivery and the rest of the country is coping better?

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kiwifidget

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#2487593 21-May-2020 10:30

Re international delivery.

Surely without all those pesky travellers and all their luggage there is plenty of room for more freight.

Fill those overhead compartments with small parcels!

Less flights but more cargo??

Swings and roundabouts no?

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smalltrader

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#2487607 21-May-2020 10:50

kiwifidget:

Re international delivery.

Surely without all those pesky travellers and all their luggage there is plenty of room for more freight.

Fill those overhead compartments with small parcels!

Less flights but more cargo??

Swings and roundabouts no?

If you check arrivals and departures from Auckland and Christchurch airports, direct passenger flights to South East Asia have completely stopped. Meaning letters/parcels to/from Singapore, Malaysia, Thailand, Indonesia are no longer easy to delivery. Even letters transiting those hubs are going to have problems.

Only couriers companies (eg. DHL, UPS) which have their own cargo flights are immured from this mayhem.

alisam

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#2488635 21-May-2020 11:32

My Dyson Vacuum Cleaner was picked up on the 9th (Saturday) from Auckland Airport Oaks, and was scheduled for delivery the 13th, then the 14th and now delivery is omitted.

I now have to wait until 25th May (Monday) to contact them (10 working days for Auckland).

I could have done Click and Collect, but I was too lazy.

Next time I will use Click and Collect if at all possible.

I promptly sang the Hellelujah chorus when it arrived today.

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dejadeadnz

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#2488647 21-May-2020 11:49

MrTomato:

Slightly off-topic - since it's about airmail rather than Courier Post - but has anyone seen this article in Stuff?

The article matches my experience completely - I've not received anything sent by standard airmail since late March. The whole service literally seems to have ground to a halt. I now have 14 items (that I know of) missing, mostly coming from the UK, and a few from the US and Singapore.

I can understand delays, and air traffic arriving in NZ has certainly dropped off in general, but the whole service just quietly stopping outright after nearly a century of international co-operation and a world war seems absurd. I know for a fact that airmail services through the US's USPS and the UK's Royal Mail are operating pretty much normally.

Has anyone received anything by airmail recently, and does anyone know what's actually going on?

Your experience mirrors mine exactly. I will no longer order anything that is delivered by untracked airmail in the near future.

msukiwi

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#2488651 21-May-2020 11:57

Well the final parts of my Warehouse order were just delivered.

Ordered on the 8th of May.

Not fast dispatch or delivery.

My experience with TWL has been very patchy over the years, and has certainly got worse.

The only upside is the nearest store to me (The largest in Chch?) never has stock of what I want!

xpd

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#2488665 21-May-2020 12:33

Woohooo!!! An update at last! Its taken 22 days for someone to scan my package from AU to NZ - its still in Melbourne :(

Hopefully it means it'll be here in next few days/week.

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Jos1969

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#2488667 21-May-2020 12:39

They say the Level 3 backlog will start moving by the end of this week.

A record backlog of parcels from the start of level 3 is likely to start moving by the end of this week, CourierPost says.

Four weeks' worth of purchases were frozen during level 4, meaning in level 3 there was a surge of deliveries that overwhelmed courier companies across New Zealand.

CourierPost, which is owned by NZ Post, still has 150,000 parcels from the start of level 3 - almost four weeks ago - that haven't been delivered.

But it says those parcels will start moving through its system by the end of this week.

https://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=12330992

MadEngineer

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#2488696 21-May-2020 13:18

Oh fantastic, now scammers are making use of the situation and sending fake CourierPost phishing emails

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Spong

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#2488700 21-May-2020 13:25

I've been receiving items purchased from Synnex and Dove, shipped from South Auckland to the North Shore in 1-2 days, and they use NZ Couriers. Fastway/Aramex have been almost as fast.

All items items purchased from Ingram Micro, PB Tech, and The Warehouse sent on a similar route, but via CourierPost, are still sitting at AOC Depot 2, Manukau, East Tamaki, since the 5th and 6th May.

Hard to run a business under these circumstances, especially when CourierPost/NZ Post keep changing their delivery estimates outwards. Clearly they aren't doing ALL that they say they can, or things would be steadily improving and not getting worse.

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Mahon

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#2488706 21-May-2020 13:34

Spong:

I've been receiving items purchased from Synnex and Dove, shipped from South Auckland to the North Shore in 1-2 days, and they use NZ Couriers. Fastway/Aramex have been almost as fast.

All items items purchased from Ingram Micro, PB Tech, and The Warehouse sent on a similar route, but via CourierPost, are still sitting at AOC Depot 2, Manukau, East Tamaki, since the 5th and 6th May.

Hard to run a business under these circumstances, especially when CourierPost/NZ Post keep changing their delivery estimates outwards. Clearly they aren't doing ALL that they say they can, or things would be steadily improving and not getting worse.

Residential deliveries it seems are the bottom of the pile. Commercial is where the real money is and that seems to get priority. I believe that by now they should have been delivering on time or partial refunds should be in place. NZ Post was a bit tardy prior to covid and now its just a mess. Have fast become one of the least trusted organisations in NZ yet are now beneficiary of millions of tax payer dollars.

MikeB4

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#2488708 21-May-2020 13:37

I ordered a product from Mighty Ape Monday afternoon and it has just been delivered (Thursday 13:30) as requested to front door of my home.

timmmay

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#2488717 21-May-2020 13:48

PBT got me an express package from Auckland to Wellington in 1-2 days, not sure when it was sent, but it didn't take long. It was delivered by two guys in a normal car, they're obviously using extra people as delivery drivers.

tanivula

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#2488736 21-May-2020 14:17

woohoo, a couple of things (from 2 different locations in AKL) which were sent on the 5th of May with overnight service finally arrived this morning (in WLG).

JayADee

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#2488885 21-May-2020 19:24

dejadeadnz:

MrTomato:

Slightly off-topic - since it's about airmail rather than Courier Post - but has anyone seen this article in Stuff?

The article matches my experience completely - I've not received anything sent by standard airmail since late March. The whole service literally seems to have ground to a halt. I now have 14 items (that I know of) missing, mostly coming from the UK, and a few from the US and Singapore.

I can understand delays, and air traffic arriving in NZ has certainly dropped off in general, but the whole service just quietly stopping outright after nearly a century of international co-operation and a world war seems absurd. I know for a fact that airmail services through the US's USPS and the UK's Royal Mail are operating pretty much normally.

Has anyone received anything by airmail recently, and does anyone know what's actually going on?

Your experience mirrors mine exactly. I will no longer order anything that is delivered by untracked airmail in the near future.

My mum tried to send me a letter from Canada and had it sent back to her with 'service unavailable' stamped on it. Courier stuff from the US is arriving in good time.

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