Courier Post delays

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#2824814 5-Dec-2021 22:21

Mine has been stuck at the destination (city) since the end of November, but it looks like it's sitting there, waiting to go through Customs. Hopefully it doesn't take 100 years for them to sort through everything.

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Lenovo computer and accessories deals (affiliate link).

Geektastic

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#2825108 6-Dec-2021 15:42

What's in East Tamaki?

I've got two parcels, one from the USA and one from within NZ. One is FedEx and the other a Courier Post item.

Both "processing" at East Tamaki for over a week.

richms

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#2825109 6-Dec-2021 15:43

Geektastic: What's in East Tamaki?

I've got two parcels, one from the USA and one from within NZ. One is FedEx and the other a Courier Post item.

Both "processing" at East Tamaki for over a week.

The processing is done there in their big building that is apparently full of stuff that they can't be bothered doing anything with.

Richard rich.ms

LYuen

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#2825121 6-Dec-2021 16:10

richms:
Geektastic: What's in East Tamaki?

I've got two parcels, one from the USA and one from within NZ. One is FedEx and the other a Courier Post item.

Both "processing" at East Tamaki for over a week.

The processing is done there in their big building that is apparently full of stuff that they can't be bothered doing anything with.

When there's a delay, they won't update the tracking until it is with the final delivery van.

Call them or make an enquiry on their website, usually your item would suddenly arrive ~1-3 days later.

k1w1k1d

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#2825156 6-Dec-2021 18:34

Wow, parcel just delivered a day early.

Geektastic

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#2825358 6-Dec-2021 21:38

The sender of my NZ delivery chased them up.

He was informed that they "couldn't deliver to that address - it is not a recognised address."

It's the same address that the postman delivers to 6 days a week...!

quickymart

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#2825366 6-Dec-2021 21:49

Maybe the address is different to what the council has. But then that explanation doesn't make sense with your last comment.

Geektastic

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#2825369 6-Dec-2021 21:56

quickymart:

Maybe the address is different to what the council has. But then that explanation doesn't make sense with your last comment.

Even less so when you bear in mind the sender has sent things to that address several times in the past!

sleemanj

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#2825385 6-Dec-2021 21:59

Geektastic:

Even less so when you bear in mind the sender has sent things to that address several times in the past!

Go to the NZ Post Address Finder https://www.nzpost.co.nz/tools/address-postcode-finder

Type in your address.

Does it come up, does it have the same suburb, post code and street name that you gave to the seller?

It sounds silly, but as a Trade Me seller, every single day I have to correct somebody's address, usually more than once, because they gave a wrong suburb, or a wrong post code, or didn't give a suburb or post code, or spelt their street incorrectly, and on occasion, yeah, a completely non-existing address.

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

msukiwi

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#2825386 6-Dec-2021 22:00

Geektastic:Snip...It's the same address that the postman delivers to 6 days a week...! End Snip

Wow.....In Christchurch City we only get mail via the postman 3 days a week!

AK72

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#2826465 8-Dec-2021 08:33

I understand the flood of parcels arriving into the country is causing significant delays.

I have an express item sent from Sydney that departed last Thursday which looked to be a Qantas cargo flight that on the arrivals looked to have arrived in Auckland around Friday 3-5am. There has been no update in 5 days now and I was wondering how long I should wait before making an inquiry? Usually express gets at least an arrived in the country update. Should I be patient and assume it has just skipped the status updates?

**speak of the devil, it just updated to arrived at postal facility.

KiwiSurfer

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#2828835 8-Dec-2021 16:28

sleemanj:

Go to the NZ Post Address Finder https://www.nzpost.co.nz/tools/address-postcode-finder

Type in your address.

Does it come up, does it have the same suburb, post code and street name that you gave to the seller?

It sounds silly, but as a Trade Me seller, every single day I have to correct somebody's address, usually more than once, because they gave a wrong suburb, or a wrong post code, or didn't give a suburb or post code, or spelt their street incorrectly, and on occasion, yeah, a completely non-existing address.

100% this.

Story time...

At a previous job I worked for an organisation that posted a weekly newsletter to a list of 1000+ addresses in the Auckland region. When I first came in it was typical to have around ~100 'Back To Sender' items for each mail run. Went through the list with a fine tooth comb and found most of the 100 that was returned indeed had the wrong suburb, post code, etc. I updated the list as per the correct address (using the NZ Post website to verify) and the next run had only a handful go back to us (usually for non-address reasons e.g. no longer here and so on). I later took on responsibility for the national-wide list and pretty much did the same for addresses all around the country with Return To Senders dropping from hundreds right down to a handful of 'No Longer At This Address' etc.

What was very interesting though was that we had many people contact us to say we had the wrong address. I lost count of how many times I explained that our mail to their supposed address all came back with Return To Sender -- yet the corrected address had gone through to them multiple times with no trouble whatsoever. I knew they had got the mail as they complained about their address being in a specific suburb or town they did not want to be associated with... On another occasion I had a staff member swear to me black and blue I had the wrong address for a client she regularly visited. I simply emailed her with a screenshot from Street View. She conceded the house in the Street View picture at the address I had was the right one. And this was client she has visited regularly for several years! A good example of how saying an untruth many times leads to people actually believing it to be the truth...!

I think part of the issue is that NZ Post will sometimes deliver mail to the correct location even though the address is partly incorrect -- which makes people believe it is possible to use that address. But it is not 100% certain that this will happen every time. My observation is that printed addresses are more likely to be sent back to sender. Whereas handwritten addresses often seem to have no trouble getting to their destination. I bet printed addresses go through automatic sorting and thus will be more likely to be automatically rejected, whereas the ones that are hand sorted are more likely to find its way to its destination.

YMMV but my experience over many mail runs involving something in the order of 50,000-100,000 individual mail deliveries all together over the period of time I worked in that role has shown me that when a fully 100% correct address is printed it will arrive at its destination 99.9% (if not 100%) of the time. It is when the address is incorrect (even if it is just a minor infraction such sa incorrect suburb, post code, etc) that strange things happen -- sometimes it will deliver fine for a period of time and then suddenly it starts being stamped Return To Sender then all of a sudden it starts being delivered again. Or sometimes it will vary week by week.

So even with my personal mail I always use the address from the NZ Post Address finder. It's amazing how many people don't know their correct address...

Behodar

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#2828840 8-Dec-2021 16:33

KiwiSurfer: It's amazing how many people don't know their correct address...

Or their email address?

neb

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#2828948 8-Dec-2021 20:39

Behodar:
Or their email address?

I know, terrible isn't it? People ask me for my email address and I tell them http colon www at dot at dot at and do you think one of them bothers to write it down correctly?

(That is a real email address BTW).

Geektastic

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#2829036 8-Dec-2021 23:12

sleemanj:

Geektastic:

Even less so when you bear in mind the sender has sent things to that address several times in the past!

Go to the NZ Post Address Finder https://www.nzpost.co.nz/tools/address-postcode-finder

Type in your address.

Does it come up, does it have the same suburb, post code and street name that you gave to the seller?

It sounds silly, but as a Trade Me seller, every single day I have to correct somebody's address, usually more than once, because they gave a wrong suburb, or a wrong post code, or didn't give a suburb or post code, or spelt their street incorrectly, and on occasion, yeah, a completely non-existing address.

It does indeed.

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