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2 posts

Wannabe Geek


  #2532868 1-Aug-2020 20:19
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I've come into this issue of slow post via UBI (Aliexpress Standard Shipping).

 

I contacted their support via email to ask what is happening (http://www.ubismartparcel.com/en/contact-us). They replied fairly quickly saying my items were delayed and should be in NZ on the 3rd. I'll have to confirm this information is correct but for now I would recommend trying their customer support if you've been waiting long.


CNZ

62 posts

Master Geek


  #2532869 1-Aug-2020 20:24
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Devilas:

I've come into this issue of slow post via UBI (Aliexpress Standard Shipping).


I contacted their support via email to ask what is happening (http://www.ubismartparcel.com/en/contact-us). They replied fairly quickly saying my items were delayed and should be in NZ on the 3rd. I'll have to confirm this information is correct but for now I would recommend trying their customer support if you've been waiting long.


They flat out ignored me which email did you use or did you just use the form?

 
 
 
 


2 posts

Wannabe Geek


  #2532870 1-Aug-2020 20:29
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CNZ:
Devilas:

 

I've come into this issue of slow post via UBI (Aliexpress Standard Shipping).

 

 

 

I contacted their support via email to ask what is happening (http://www.ubismartparcel.com/en/contact-us). They replied fairly quickly saying my items were delayed and should be in NZ on the 3rd. I'll have to confirm this information is correct but for now I would recommend trying their customer support if you've been waiting long.

 


They flat out ignored me which email did you use or did you just use the form?

 

I contacted the international one (ubics-dlc@gotoubi.com) and got a reply from Susan (Susanqi-dlc@gotoubi.com). I got the reply about 40 mins ago so hopefully they are still around


58 posts

Master Geek


  #2533208 2-Aug-2020 17:04
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I had a lot of parcels that show competed on tracking but haven’t being delivered and these are from mid may when I went to dispute it it now says that most parcels which arrive by the end of August. 




6 posts

Wannabe Geek


  #2535951 6-Aug-2020 22:01
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I thought I should post an update...

 

 

 

None of the four packages have arrived. Period. There has been no updates to the tracking since April.

 

However I did order a small item after lock-down and had it sent via cheap shipping... I placed the order 3rd July, it arrived 6th August.

 

So its fair to say that shipping times are now back to normal as others have pointed out.

 

This does raise the question... what black hole did the items I ordered pre lock-down fall into?

 

You can't say that all four of them, ordered separately somehow got "lost in the mail".

 

I am aware, and I am sure that the freight forwarding companies are aware that these items were purchased via aliexpress.

 

Which means that the shippers are aware that if the items don't arrive by a certain date the buyer "will" claim a refund.

 

So is it possible that during lock-down, when the freight forwarding company couldn't arrange cheap shipping... that they simply dumped the whole consignment.

 

Which brings me to a legal question... are freight forwarding companies legally obligated to deliver mail no matter what. When they accept a parcel are the legally obliged to deliver even at a loss?

 

This is an uncomfortable conclusion to draw, but when you consider that there has been no movement on the tracking for almost 4 months! then it becomes a real challenge to draw other conclusions.

 

 

 

 


20 posts

Geek


  #2535953 6-Aug-2020 22:13
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I have around 8 packages that have never arrived, ordered prior to lockdown. Other packages ordered during and after arrived (eventually).


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