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257 posts

Ultimate Geek

#273319 16-Aug-2020 14:03
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I have been in an endless email loop with eBay for over 8 months now - they acknowledge there is a fault with their check-out system for NZ, but I cannot make any headway on having it fixed. They have been saying since last year that their technical team is analysing the issue and are not providing a timeframe for when it will be fixed, but that just seems implausible. Any ideas on where to go from here or how I can escalate this, the eBay help desk is proving 100% unhelpful?


Interestingly, when GST was first introduced for eBay purchases, the checkout was working correctly for multiple items - likewise there was a period of about one week in early January where it briefly worked again - since then it has not.


The issue:


If I buy one item that is >NZ$1000, the checkout correctly does not add GST - if I buy several items from the same seller and the combined cart total is >NZ$1000, it adds on GST when it should not do this. Whether buying one item or several items at the same time - if the total cart value exceeds NZ$1000, GST is charged here at the border, yet eBay's checkout system does not recognise several items from the same seller as being one combined order that exceeds the value at which they should be adding on GST. (This issue btw, is not for items that are sent through the Global Shipping Programme, which adds on GST regardless of the number of items or cart value).



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29269 posts

Uber Geek

Biddle Corp
Lifetime subscriber

  #2542453 16-Aug-2020 17:40
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I could explain what my issue is, but I fail to see the relevancy. I am asking for help on how to escalate this, not to justify why it is an issue for me, to hear on the process of importing, or to hear on the benefits of prepaying. If you do not have a useful response to my query - please, don't waste your time going off on tangents.



Your issue is very relevant, because based on what you've posted eBay are doing things 100% to the law following IRD's processes.


You claim "If I buy one item that is >NZ$1000, the checkout correctly does not add GST - if I buy several items from the same seller and the combined cart total is >NZ$1000, it adds on GST when it should not do this."


If multiple items under $1000 are sold together in a single transaction that totals over $1000 eBay need to add GST because IRD tell them to. Your view that they shouldn't be doing this is incorrect.



eBay can choose to collect GST on high value items (single items over $1000) or they can choose not collect GST which results in the high value item being processed by Customs here in NZ. To make the whole purchasing process better for 99% of their customers both eBay and Amazon collect GST on high value goods so the end customer in NZ doesn't have to deal with Customs or a customs broker here in NZ.









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