What's the story with the Countdown/Woolworths Everyday Rewards app?

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#3192143 7-Feb-2024 21:14

i had the old one card which i never used and they sent me a new card without asking for it so i only use it if i want the discount . Cant be bothered getting it out just to swipe to get to $2000 or what ever to get a $15 voucher, i can save that and more shopping at PaknSave each week.

Common sense is not as common as you think.

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neb

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#3192146 7-Feb-2024 21:16

Just requested one now, let's see how long it takes. They claim ten working days.

Lets hope they sanitise their database queries when they try and look up the name associated with it.

eracode

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#3192147 7-Feb-2024 21:18

neb:
rugrat:

Doesn’t worry me if they know I brought 5 tomatoes last week.

I'm sure they don't care what you bring with you, it's what you're buying that they're interested in.

Correct - but I suspect a lot of people missed your point. Pedantry FTW. 😀

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alisam

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#3192239 8-Feb-2024 08:04

We use Paknsave for our weekly shop.

But it has become noticeable that products we used to buy are no longer available or the veges are just not in the Store but can buy at New World or Countdown (which are quite close).

I have an Everyday Card and the Woolworths App. I prefer the App, but Woolworths don't seem to have a widget so that I can put the barcode on a screen (Android). However, New World do, and I find it saves time (by not having to go into the App).

I also use Stocard for other digital barcodes, but I can't seem to find a way of putting just the barcode onto the screen.

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Oblivian

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#3192240 8-Feb-2024 08:14

I use the stocard widget on a blank home screen
It displays the front of the cards In Your Arsenal. you tap it the barcode comes up

Chippo

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#3192246 8-Feb-2024 08:25

I had entirely the opposite experience. The first I knew they were changing the system, was Late January when I used the Countdown app in store - and they handed me a physical card.

The physical card was immediately thrown away, like the last one, and I continued using the new app as before.

If it wasn't for my NZ Drivers License I wouldn't carry any physical cards anymore - everything is on my phone + watch.

I work for a global Data Protection Software company - But my opinions are my own.

Handsomedan

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#3192257 8-Feb-2024 09:14

neb: Interesting, has anyone requested and received a physical card, rather than getting one via the initial trade-in? So far it's zero for two.

Yes - I got one within a few days of requesting it. My wife's hasn't arrived, but she's now using my physical card, while I use the Stocard digital version. Worls out a lot better than two cards in the same household - we can get to the points threshold a lot faster.

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wellygary

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#3192262 8-Feb-2024 09:25

What's most interesting to me is the scheme branding is bright orange "everyday rewards" with very little obviously linkages to Woolworths/Countdown or any green coloured livery....

Airlines have been sniffing around spinning off (selling) their loyalty schemes for years, but I suspect that the schemes are heavily linked to the parent airlines reputations have always put them off.

Starting a supermarket loyalty scheme without an obvious connection to the parent company tells me that a future sell off to someone like flybys or private equity is firmly on the long term plan...

tchart

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#3192265 8-Feb-2024 09:37

Qazzy03:

use something like stocard (i do).

+1 for stocard

jonb

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#3192270 8-Feb-2024 10:02

Not impressed so far. The app seems slow loading, and boots you out to an external web page inside the app (and have to re-enter login details again) when going to some of the links like request physical card.

Also had that confusing thing of being given a physical card in store last month to replace, and told ' don't have to do anything' but obviously isn't linked to existing account or rewards voucher.

Seems to be no way link that card I was given to my account in the app, only option is to request a new card from within the app.

Those gamifying boosts for buying frozen sweetcorn this week doesn't appeal.

heavenlywild

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#3192283 8-Feb-2024 10:11

Considering Oz has had Everyday Rewards for many many years, it's surprising how poor of an experience it's been, both from a deals perspective and from an app experience.

One has to be financially iliterate to buy stuff just for the sake of boosted points etc. I think Woolworths just thinks most consumers are dumb enough to fall for it.

Save the 400m spent and just give us 400m worth of cheaper groceries. There, transformation complete With awesome PR.

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Qazzy03

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#3192284 8-Feb-2024 10:12

alisam:

I also use Stocard for other digital barcodes, but I can't seem to find a way of putting just the barcode onto the screen.

When you are adding a card you have the choice to scan the card barcode or manually enter the cards number at the bottom.
For the digital everyday reward card, I just copied and pasted the number of the card into that section.

I got the number when I first signed up online with my phone so was a simple copy and paste.
Stocard then generates the barcode.

If you cant copy and paste your number, you might have to write it down and manually enter it... if you want to add it to stocard or just use the app.

psychrn

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#3192311 8-Feb-2024 10:41

My wife got the physical card and I put mine on Google wallet

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MurrayM

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#3192346 8-Feb-2024 11:04

neb: Interesting, has anyone requested and received a physical card, rather than getting one via the initial trade-in? So far it's zero for two.

I requested one and had it delivered at the end of January. My wife also requested one but is still waiting for it to arrive.

nitro

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#3192361 8-Feb-2024 11:41

jonb:

Also had that confusing thing of being given a physical card in store last month to replace, and told ' don't have to do anything' but obviously isn't linked to existing account or rewards voucher.

Seems to be no way link that card I was given to my account in the app, only option is to request a new card from within the app.

when i was given a card instore, they scanned both the old card and the new card in a single transaction. the new one ended up linked to my old account. actually, didn't have to do anything.

that should be standard practice, but don't know if it is.

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