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30 posts

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  Reply # 205911 7-Apr-2009 23:41
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So people who paid by credit will be able to just goto their bank/credit card company and request a chargeback, regardless of whether they're in liquidation or not, correct? Fortunately I got my order a few weeks back and even a refund because they didn't have stock on the item and I opted for something cheaper.  I feel really bad for the people who've outstanding orders and have paid by direct transfer.

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Geek


  Reply # 205917 8-Apr-2009 00:24
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I think it might be a good idea if someone developed a C1 warranty page, to let stranded customers know who they can go to, for warranties and what they can do since C1 isnt around anymore.
Also an idea of who other reliable sellers are so they're not going to places like SupercheapPC and getting ripped off even more...

 
 
 
 


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  Reply # 205934 8-Apr-2009 08:05
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t94xr: I think it might be a good idea if someone developed a C1 warranty page, to let stranded customers know who they can go to, for warranties and what they can do since C1 isnt around anymore.
Also an idea of who other reliable sellers are so they're not going to places like SupercheapPC and getting ripped off even more...


Best bet is to go to the manufacturer. I had to do that for a BenQ monitor that failed and the online shop I had purchased it from had gone. Just make sure you keep the receipt from C1 as the manufacturer will need proof of purchase.
BenQ were great. Even though the monitor turned out to be a couple of months out of warranty they still covered it.







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  Reply # 205988 8-Apr-2009 12:40
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ASB called me this morning to say they've reversed my charge, so I've got my money back. Yay! It was only $140 so it was never a killer for me, but it's the principle!

Anyone who has had their bank refuse to reverse the charge on their CC should fight it.

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  Reply # 205990 8-Apr-2009 12:43
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wow nice one snackos, im with national bank and the manager pretty much said no flat out.

i got something from my email to curt though,

Curtis Mountfort:

We will add your details to the creditors list for correspondence and mail out of a creditors claim form. Please send us your postal details for this purpose.




also had maree@mountford.co.nz cced so i guess if you went something like


Hi Maree,
could you please add me to the creditors list for the C1 Shoppingmall liqudation and send a creditors claim form to

address here

Thanks


and sent that off to maree any of you direct payers (who didnt have any reverse payment luck) may have a hope

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  Reply # 205993 8-Apr-2009 13:04
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sypher: wow nice one snackos, im with national bank and the manager pretty much said no flat out


Thats bollocks if you did not get what you paid for then they should be reversing the charge. As stated by snackos fight it. Do not take no for an answer. That is why you use credit cards on line. So you have some level of protection.







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Geek


  Reply # 205997 8-Apr-2009 13:06
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yea, im with national aswell and i didnt recieve a no answer. i recieved a "Customer Transaction dispute form" which they faxed off the the card company for me.

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  Reply # 205998 8-Apr-2009 13:10
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Yeah >.> because i didnt use a credit card i cant claim with them, i'll try getting at national bank again, see if they will reverse the payment

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  Reply # 206001 8-Apr-2009 13:16
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sypher: Yeah >.> because i didnt use a credit card i cant claim with them, i'll try getting at national bank again, see if they will reverse the payment


It wont happen.

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  Reply # 206002 8-Apr-2009 13:18
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Snackos: ASB called me this morning to say they've reversed my charge, so I've got my money back. Yay! It was only $140 so it was never a killer for me, but it's the principle!

Anyone who has had their bank refuse to reverse the charge on their CC should fight it.

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  Reply # 206005 8-Apr-2009 13:24
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sypher:
Snackos: ASB called me this morning to say they've reversed my charge, so I've got my money back. Yay! It was only $140 so it was never a killer for me, but it's the principle!

Anyone who has had their bank refuse to reverse the charge on their CC should fight it.


Snackos payed with Credit Card.

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Geek


  Reply # 206008 8-Apr-2009 13:31
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geh cool bananas

oks so im back to waiting for my claim form from curtis

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  Reply # 206009 8-Apr-2009 13:32
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Yes, I paid by Visa. Using a credit card gives you some protection against these types of problems. I strongly suggest using a credit card if paying online.

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  Reply # 206271 9-Apr-2009 23:29
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If you paid by direct credit (into their bank account), chances are slim to nothing you'll get anything back. You can go to the bank as many times as you like, but they legally don't have to refund you anything, and most of the time you'll find they can't. Direct credits are not held in a "holding account" or anything like that. Once they go to the other bank, that's it. It's out of your bank's hands.

Credit cards give slightly more protection, but again, they're not 100% guaranteed that you will get a refund.

60 posts

Master Geek


  Reply # 206515 12-Apr-2009 04:13
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Everyone post a message on fair-go's message board about this to alert the masses!!!


http://tvnz.co.nz/fair-go/fair-go-message-board-2566509

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