No tracking after customs clearance?

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peejayw

1839 posts

Uber Geek

#3292945 4-Oct-2024 12:53

Its now nearly a month since this item was ordered and still showing as clearing customs on 14th Sept with no further tracking so I suspect it has vanished.
When I started a refund process the page showed this...

'Get full refund if not received by ${date}

You can request a refund after ${date}. Thank you for your patience.'

Is that just a page error or does that indicate that I have to wait for a specific time before I can request a refund?

I'm supposed to respect my elders, but it's getting harder and harder for me to find one now.

mark0x01

6 posts

Wannabe Geek

#3315309 2-Dec-2024 21:11

Good luck with a refund.

My most expensive, and last (and final ever) order got to the refund date.

Tracking had ceased at departure country/region.

Requested refund and was told to prove it wasn't delivered.

refered them to tracking never reaching NZ.

They still refused and closed off the order.

End of AliExpress for me.

Loaf

108 posts

Master Geek

#3320110 13-Dec-2024 16:49

I usually use Parcelsapp (a free website) to check for Aliexpress and other packages which can have multiple tracking numbers in awkward formats.

A lot of my international orders end up getting received in Auckland, then tracking stops, and suddenly it's at my front door. I assume new tracking numbers are being applied locally and not updated in connection with the original. It's not ideal, but luckily I haven't had anything go missing yet.

neb

11294 posts

Uber Geek

Trusted

Lifetime subscriber

#3320175 13-Dec-2024 17:14

ParcelsApp (the app, not the web site) shows a near-miraculous ability to track parcels across different carriers, it'll start with one tracking number, then convert to a different one on a different carrier, and sometimes even a third. My previous goto, 17Track, often can't even locate the first one, and never finds subsequent ones.

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