Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

51 posts

Master Geek

# 31817 31-Mar-2009 15:40

I've just had my eftpos card chewed by an ATM in the Wellington Railway Station this morning.

It's a stand-alone unit just beside the ticket kiosk and seemly convenient unless you happen to be in a discussion with someone and Fail the user test.

I say "fail" because the machine is not broken, apparently. The comment from the terse supervisor was, the machine is operating correctly, no faults have been detected.

so therefore I have failed to use the machine correctly.

Apparently this is quite common. The prescribed response from the CS operator at the end of the 0800 confirmed the location and card type and then informed me that the card would be destroyed, if I wanted a replacement, I would need to contact my own bank - happened to be another.

I asked if someone could come out to the machine and pull my card out and that was declined.
I asked if the withdrawal I was in the process of making had actually gone through - I was told there was no way they could tell - I would need to talk to my own bank.
I asked if they could tell me why my card was taken - the person on the phone said no, most probably a problem with my card.
I asked if a log for the cards capture would explain why it was held and if I could be given that information - and after some huffing and puffing I at first got a commitment from the person to get a call back by the end of the day.

The one thing that came through loud and clear was "Go and talk to your own bank" - not "sorry about that".

So I went to my bank who issued a new card and during the process made the glib remark - you probably left it in the slot to long.

I questioned the operated about this and this person from my bank said - there's a step in the process of a withdrawal that if you don't remove the card after 30 seconds, the machine pulls it back in - in case you've walked off. Its a step to protect your card from being taken by someone else.

So my handy tip to ATM users is, make sure you grab your card as soon as it pops out, don't engage in anything even as innocent as a discussion with another person, for fear that you also fail the ATM test. And just to add, I was reaching for the card and it just beat me like a sick game.

And then at least you won't be disappointed when no-one says "sorry about that".

I was taught that if you can’t say anthing nice, don’t say anything at all – so to make up for my rant, I offer a simple solution.

If I owned this bank, I'd probably be really rich anyway and not be hanging out in the Wellington railway station having a chat with a mate - But anyhow, I would ask my whizzy IT guys to change the ATM software to print a receipt for the card with a note attached giving the reason why the card was retained and the words “Sorry for the inconvenience”.

Create new topic
939 posts

Ultimate Geek


  # 204866 2-Apr-2009 10:59
Send private message

H3L0:But anyhow, I would ask my whizzy IT guys to change the ATM software to print a receipt for the card with a note attached giving the reason why the card was retained and the words “Sorry for the inconvenience”

Laughing That would be brilliant!

munchkin | Troll | Author | Artist | Citizen | Friend | Misanthrope

Join us in the Geekzone IRC channel!


All information contained in posts made by me shall be treated as PotatoZoo's own personal opinion unless otherwise specified.


489 posts

Ultimate Geek


  # 205198 3-Apr-2009 18:09
Send private message

that sounds horrible! Now I'm hesistant to use that ATM in case I dither too much ;O

Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31

Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29

Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24

Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59

Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07

Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02

Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41

Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36

2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17

Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46

Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51

Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35

Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24

The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55

Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.