My thoughts are no longer my own and is probably representative of our media-controlled government
boosskat: I wouldn't recommend taking a video. Nobody likes being filmed without their consent and if you're going onto private property with your camera and they object, it isn't hard to get your picture plastered across all their stores with a tresspass notice which could include any malls that contain HN branches.
SepticSceptic: Wait 1 day and if you haven't heard back, then ring back the Corporate Office, ask for the Customer Liaison Officer, and give them a bit of stick .... if you can't get the Customer Liaison Officer, then ask for their manager. Make sure you get names along the way. Ask for their names, and spell them out back to them to confirm correct spelling.
Obvously you STILL haven't heard back from the original franchise as yet, despite leaving messages ?
Which store was it, so I know to avoid it ....