robbyp: Anyone who ordered the HP mini from Lower Hutt been called yet?
I hadn't been called so decided to call in at lunchtime. Told the sales rep why I was there and hadn't received a call about the raincheck. His response was "Well, I'll call you now" - not a very promising start.
Anyway, I quizzed him on what was happening and that HN were not providing any information to its customers. He said he would speak to the manager and came back and told me it would be an ASUS model. I told him I wasn't informed at the time of payment that it might be a different brand, but that went nowhere. I asked about the model number but got no answer. I asked about the four week delay (having already paid) in getting these when the HP 1197 had the exact same specs (bar the OS) and was told it was being custom built. I told him I didn't accept that explanation for the small numbers involved, but he said that is all head office are telling them. I asked that since it was being custom built, what was the model it was being based on. The response was "one with the same specs as the HP". Again, not very helpful.
There are a few things that this indicates to me, and which have been covered in previous posts.
1. HN are trying to source EOL ASUS models and will make them 'fit' the NZ market. Won't be anything from Europe as it would mean replacing the keyboard, so that leaves the US market. They then just have to replace the power lead (so long as it's not hardwired to the PSU itself).
2. There is no way on earth that these will be custom built. The numbers involved are too small, it would cost HN more to get them built and ASUS would then have to somehow fit in these 'custom builds' into their existing schedule (as well as ensuring they get to HN only). They will then have to update their website for support purposes. Overall, a very expensive option.
3. I suspect HN staff are now becoming a bit annoyed with the HP debacle, or maybe I got a staff member on a bad day.
4. The easiest solution is for HN to offer everybody concerned the 1197 and accept their losses.
5. When the 'custom built' machines eventually turn up, and they are indeed EOL ones that have been modified (in whatever fashion), the manufacture date will probably be 2009. If that is the case, can we complain to the Commerce Commission that these so called custom built machines are not as they pertain to be. This would be even more egg on HNs face.
Can someone please PM me the email address of HN head office (or the top dog) as I would like to contact them directly, since them seem intent in keeping us all (including their staff) in the dark over this matter.