freitasm:Whaleoil: According to the Rackspace guys the load came on and was affecting the other clients so they decided to shut me down. That is the part that makes me annoyed, there was no contact, nothing, they just did it. Mosso should have coped, absolutely.
Yes, I agree. But probably there is buried somewhere in their TOS a clause "if your domain causes problems for other sites we will unplug it"... And most likely they invoke this without even blinking - or contacting the owner...
The clause allows them to suspend services if they reckon that there is a risk to their network or other clients (among other reasons). The clause says that they will notify you first, unless they think there's an imminent risk to their network or services for other customers.
So yeah, they stuck within the letter of the agreement and no compensation for you - in face they may even hit you with a $150 reconnection fee! That said, Rackspace shouldn't even blink an eye at 15,000 connections. They host Web Hosting Talk for heck sake!