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147 posts

Master Geek
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Topic # 58665 16-Mar-2010 23:55
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a friend of a friend is accessing his westpac internet banking but it never loads. can westpac customers in this forum access your online banking?

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Uber Geek
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  Reply # 308091 17-Mar-2010 00:11
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works all the time for me, IE 8 and FF 3.6

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Ultimate Geek
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  Reply # 309387 20-Mar-2010 16:12
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Down here too. keep on getting a message says this

Sorry ...

... but we were unable to complete your login request. Please try again.
If you continue to receive this message, contact us on 0800 400 600 (7am to 11pm, 7 days a week) or +64 9 912 8000 from overseas (international toll charges apply).

Log back in or visit Westpac's home page

and i called them up and they having system problems and to try back tomorrow

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Uber Geek
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  Reply # 309396 20-Mar-2010 16:34
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Also works for me. Safari on Mac OS X 10.6. Telecom in Auckland.

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Ultimate Geek

  Reply # 309399 20-Mar-2010 16:58

Working fine in Dunedin on Slingshot. Firefox 3.6

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  Reply # 309408 20-Mar-2010 17:59
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Working for me too (Safari, OS 10.6, TelstraClear).

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Master Geek
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  Reply # 309473 21-Mar-2010 00:14
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I had the problem of not being able to login earlier today - hadn't experienced this problem before despite logging in multiple times per day.

Tried with a different Customer number but also wouldn't work so called Westpac.

Helpful CS officer admitted there was a problem but suggested that I should try again in a couple of hours after rebooting PC and said if that didn't work try again after another reboot.

Thinking that this advice might mean an issue with some IP addresses I asked the CS officer whether restarting the modem (and thus getting a different IP address) would work - he said that it wouldn't and that there was a cache problem.

Having been using IE8 I immediately tried opera and worked flawlessly - thus perhaps the website (on some occasions) isn't dealing with cookies correctly and that is creating difficulty?

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