Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Infrastructure Geek
4056 posts

Uber Geek
+1 received by user: 195

Trusted
Microsoft NZ
Subscriber

Topic # 59804 12-Apr-2010 22:51
Send private message

f you're on Genesis for your Gas, might pay to check your recent bill if it seems high.  Mine was around 5 times higher than usual, even though usage was normal (havent fired up the winter heaters yet!).

Upon comparing the recent bills, i see that there is a "Meter Factor" used in calculating the kWh consumed.  This has increased from around 0.9 to 4.9 thus resulting in our consumed energy being over 5 times higher than in previous months... hence the 5 times higher costs.  This "meter factor" is an odd one - i searched their website and found no reference to what it is.  There is no explanation on the bill either.

I've emailed genesis energy (their contact us web form failed) and am awaiting a reply.


genesis gas bill shock




Technical Evangelist
Microsoft NZ
about.me/nzregs
Twitter: @nzregs


Create new topic

SCM

457 posts

Ultimate Geek
+1 received by user: 46


  Reply # 317568 12-Apr-2010 23:33
Send private message

Seems it has something to do with temperature and atmospheric conditions at a site.

quoted from http://www.energylinx.co.uk/gas_meter_conversion.html
The correction factor is used to take account of the temperature and atmospheric conditions at a site.




 Click to see full size

 

 




Infrastructure Geek
4056 posts

Uber Geek
+1 received by user: 195

Trusted
Microsoft NZ
Subscriber

  Reply # 317569 12-Apr-2010 23:36
Send private message

SCM: Seems it has something to do with temperature and atmospheric conditions at a site.

quoted from http://www.energylinx.co.uk/gas_meter_conversion.html
The correction factor is used to take account of the temperature and atmospheric conditions at a site.


"The correction factor is used to take account of the temperature and atmospheric conditions at a site. It is generally of the order of 1.02264, so we have defaulted to this"

so that would make the 4.9 figure seem somewhat abnormal and the 0.9 figure more likely.




Technical Evangelist
Microsoft NZ
about.me/nzregs
Twitter: @nzregs


2 posts

Wannabe Geek

Trusted
Genesis Energy

  Reply # 317677 13-Apr-2010 10:35
Send private message

Good Morning Regs

Thank you for your comments regarding the concerns you have with your current Genesis Energy invoice and the meter factor.

My name is Rochelle and I am the Team Leader of Genesis Energy's Administration Team and I would like to investigate your concerns.

Can you please provide me with your Genesis Energy customer/consumer details to allow me look at your account to see how your gas bill has increased.

Thank you once again for raising your concerns

Regards

Rochelle Nicholson
Team Leader - Administration
Genesis Energy

261 posts

Ultimate Geek


  Reply # 317685 13-Apr-2010 10:53
Send private message

Rochelle: Good Morning Regs

Thank you for your comments regarding the concerns you have with your current Genesis Energy invoice and the meter factor.

My name is Rochelle and I am the Team Leader of Genesis Energy's Administration Team and I would like to investigate your concerns.

Can you please provide me with your Genesis Energy customer/consumer details to allow me look at your account to see how your gas bill has increased.

Thank you once again for raising your concerns

Regards

Rochelle Nicholson
Team Leader - Administration
Genesis Energy


Behold the power of Geekzone! 

SCM

457 posts

Ultimate Geek
+1 received by user: 46


  Reply # 317727 13-Apr-2010 12:21
Send private message

Yep, Id figure the 0.9 being more realistic too. Great to see one of the Genesis reps here and ready to help :)




 Click to see full size

 

 


8025 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

  Reply # 317729 13-Apr-2010 12:29
Send private message

Just remember to verify that user is actually from Genesis before you hand over any sensitive details.

Phishing is alive and well on the internet.

1735 posts

Uber Geek
+1 received by user: 348

Trusted

  Reply # 317735 13-Apr-2010 12:41
Send private message

Ragnor: Just remember to verify that user is actually from Genesis before you hand over any sensitive details.


Phishing is alive and well on the internet.


Hmm, I was wondering how Rochelle found out about this thread. After all, Geekzone is not the usual haunt of an Admin Team Leader. Was Rochelle alerted by a regular GZ viewer ??

Not the first time someone stepped in from another industry to help a GZ'er out. But, nevertheless, very good to see an active interest from those outside.

Now, I have this recurring rash .... :-0

 




My thoughts are no longer my own and is probably representative of our media-controlled government


BDFL - Memuneh
61006 posts

Uber Geek
+1 received by user: 11843

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 317741 13-Apr-2010 12:58
Send private message

I got some infomation confirming the user's claim and attached the company name to her profile.







Infrastructure Geek
4056 posts

Uber Geek
+1 received by user: 195

Trusted
Microsoft NZ
Subscriber

  Reply # 318000 13-Apr-2010 19:44
Send private message

Rohelle is the same person that replied to my email to customer care so she has all my details and i'm waiting to hear the outcome.

I'm told that the web contact form that failed is being looked into as well.

Good to see that the issue has been responded to quickly in both regular and social media - extra points go to Genesis Energy for that!

P.S. the reason i'm using Genesis for my Gas is that it works a reasonable amount cheaper than everyone else.




Technical Evangelist
Microsoft NZ
about.me/nzregs
Twitter: @nzregs


SCM

457 posts

Ultimate Geek
+1 received by user: 46


  Reply # 318042 13-Apr-2010 20:52
Send private message

Untill the "meter factor" goes up lol




 Click to see full size

 

 


2 posts

Wannabe Geek

Trusted
Genesis Energy

  Reply # 318168 14-Apr-2010 07:40
Send private message

Good Morning Regs

I can advise that the meter factor increasing by 4.9 on your invoice was a Billing error and has now been corrected.

We are currently investigating as to why this occured to ensure that the issue is avoided in the future.

A email has also been sent to you with the billing corrections.

We sincerely apologise for this error and trust this has resolved your issue

Thank you again for bringing this issue to our attention

Regards

Rochelle Nicholson
Team Leader - Administration
Genesis Energy

8025 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

  Reply # 318271 14-Apr-2010 11:15
Send private message

I love happy endings.

254 posts

Ultimate Geek
+1 received by user: 4


  Reply # 318272 14-Apr-2010 11:17
Send private message

Ragnor: I love happy endings.


+1



Infrastructure Geek
4056 posts

Uber Geek
+1 received by user: 195

Trusted
Microsoft NZ
Subscriber

  Reply # 318273 14-Apr-2010 11:17
Send private message

Yes, thanks Rochelle (and Genesis Energy) for a quick resolution.

The bill has already been re-issued with updated early payment discounts and everything.




Technical Evangelist
Microsoft NZ
about.me/nzregs
Twitter: @nzregs


3282 posts

Uber Geek
+1 received by user: 208

Trusted

  Reply # 318292 14-Apr-2010 11:50
Send private message

Ragnor: I love happy endings.

Ah, thank you for that flashback to my holiday in Thailand.

In other news, Genesis' response and Regs' general experience with Genesis Gas have me looking forward to my upcoming gas install!

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.