NonprayingMantis:Quidam: The point is, I got searched for no good reason other than they didn't like the look of me. They didn't search the woman in front of me. If they are willing to risk offending customers who have previously spent money at their store based on their current policy, they are not getting any more of my money because in my view that's not customer service.
There are other ways to improve security without offending customers.
Big finger to JB HiFi
the point is that you are upset not jut because they searched your bag, but because they searched your bag even though you had spent money there before.
The point of my post was that you cannot expect the security to guard to know that, and you cannot expect JB Hifi to issue their guards with lists of 'paying' customers so they can then not search them.
If you think you are getting searched because you look dodgy, then my suggeston is that you stop looking dodgy.
No, I'm not quite that retarded, you just aren't getting it, so I'll explain it again. I am annoyed that they have a policy that will allow for "the possibility" that a previous customer is bag searched and treated like a criminal. Of course I don't expect the guard to know my history at that shop, but by their policy, they obviously don't care, or at least not enough to change the way they run their security.
I think this is arrogant behaviour, and not at all customer focused. Service based industries (which is what they are because they are just value-adding on products that someone else made) need to treat customers in a way that will actually bring them back -get it?!?