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268 posts

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  Reply # 318627 15-Apr-2010 09:06
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kingjj:
It's this perception that you feel like your being treated as a suspect that I would like to understand more. On one side of the coin your an honest customer whose never had more than a parking ticket against you and you feel aggrieved that you are being treated as a potential thief, on the other side of the coin there is no "mold" that thieves fit into, anybody is capable of stealing and everybody* does it (*not literally, but its done by all walks of life). Is there anyway in your opinion that bag searches could be done where you would not feel judged? (I would be interested in any ideas to try out), or would you rather there were no bag checks but one had to leave their bag at the door? (unless stated retailers have no responsibility for any goods left unattended so this is not always practicable).


Yes I don't like being treated as a potential thief.  Nothing is going to change that, I perfectly understand that theives do not fit a particular mould - but that is not my problem.  It seems to me that the bag check isn't even going to stop a good thief anyway, if all you do is inspect and not search, there's nothing stopping you putting the stolen goods in the bottom of a bag underneath other things, and out of sight.

In my opinion you should be only bag checking if you actually suspect shoplifting.  Perhaps from store detectives or CCTV footage...


As for CCTV, as a ball park example some private systems (in retailers) can have retention for up to 6 months on anywhere from 30-100 cameras, many of which may be PTZ's which are more than capable of reading the time on your watch or a text message on a phone. They can zoom right in to see every pimple and blemish and generally catch every nose pick or PDA. Does this feel less like an invasion of privacy or is this still better than a bag search?


CCTV in private property doesn't bother me so long as there are signs up notifying you of the cameras, and so long as the cameras are not in areas where you expect a certain amount of privacy (changing rooms, bathrooms etc).  If you know you are being watched then you can behave appropriately and not pick your nose :)




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Ultimate Geek


  Reply # 318691 15-Apr-2010 11:01
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Few more points I've thought of.

If your business is to sell stuff (products and/or services) assuming you take a customer focused approach then "perception" (as versus reality) should be very important to you.

Agreed you could take the approach where the only priority you have is the lowest price possible, but like I said, such a company is very unlikely to have any strong loyalty to NZ other than the fact that they want your money. On that point it's worth noting JB is an Australian company, and therefore the bottom-line profit is likely not landing into NZ hands at all.

Further more, the "perception" that you are made to feel like a suspected thief, or that you are being racially/economically profiled goes against the basic principle of customer focused service.

If you have a system where (arguably) a security guard is free to exercise his own pre-conceived notions of who is likely to be a thief, and yet there is no way for the victim (of that prejudice) to be able to prove it, then you have at least the potential for the abuse of power -however subtle it may be. And even if the perception is totally unfounded (which could well be the case) the perception and ambiguity is still there.

Lastly, it is easy to measure profit loss due to shoplifting. It can easily be expressed as a percentage when doing stock-take audits. As such, an invasive security system may well be able to demonstrate tangible figures that show its value to the organisation. What you can't measure so easily are the sales you loose due to becoming a less customer focused organisation. I'm not trying to suggest that the amount of customers lost would counterbalance the money saved due to shop-lifting. I'm only saying that I very much doubt they factor this in to their final calculations when evaluating the worth of militarising your check-out system.

I do appreciate that people are being a little more civilised in the way they are discussing this now, and likewise I again acknowledge I overreacted to the situation.

 





"There is no way to Peace -Peace is the Way" (A. J. Muste)

 


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  Reply # 318818 15-Apr-2010 14:33
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I have only ever once being asked to leave a place when refusing a bag search, and that was at a warehouse in the middle of south Auckland.

Even if they do "serve a trespass notice" without your name on it, it is pretty worthless from all I have been told as it isn't possible to prove that they gave it to you, although police will generally side with the store on any claims that you have been given one.

Even the door beeper going off isn't a reason for them to stop you, yet you see so many sheeple have it go off and then turn around and come back to show their stuff to a staffer at the door of so many places. I guess if you suspect that a tag wasn't removed it may be a problem, but if I am getting tagged clothes I watch them when checking out to be sure those are removed. I have had many problems when I have had things I got from my mailbox with me when going shopping and there has been something in it that had a tag in it that set off some shops doorways.

No reason to stop and communicate with the staffers and they know it.




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  Reply # 318849 15-Apr-2010 15:02
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richms: I have only ever once being asked to leave a place when refusing a bag search, and that was at a warehouse in the middle of south Auckland.

Even if they do "serve a trespass notice" without your name on it, it is pretty worthless from all I have been told as it isn't possible to prove that they gave it to you, although police will generally side with the store on any claims that you have been given one.

Even the door beeper going off isn't a reason for them to stop you, yet you see so many sheeple have it go off and then turn around and come back to show their stuff to a staffer at the door of so many places. I guess if you suspect that a tag wasn't removed it may be a problem, but if I am getting tagged clothes I watch them when checking out to be sure those are removed. I have had many problems when I have had things I got from my mailbox with me when going shopping and there has been something in it that had a tag in it that set off some shops doorways.

No reason to stop and communicate with the staffers and they know it.


I think you'll find that if you've been served with a trespass notice from The Warehouse, then your photo will be up on a board somewhere. I know that the pub I worked at many years ago did that - they'd take a photo from the security system of people trespassed and pass it around all the other local establishments.

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  Reply # 319290 16-Apr-2010 11:22
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Because of my appearance (beard, piercings, black clothes) I tend to get eyeballed, followed and searched by security.

Doesn't really bother me, because I don't steal and never have. Shops have a right to protect their stock from theft.




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  Reply # 319370 16-Apr-2010 14:03
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BurningBeard: Because of my appearance (beard, piercings, black clothes) I tend to get eyeballed, followed and searched by security.

Doesn't really bother me, because I don't steal and never have. Shops have a right to protect their stock from theft.


No ones arguing they don't have that right.  The question I'm putting is the way you do it, and I do not accept this is either the best or for that matter cheapest way to go about it.

In other news, looks like those cheap prices come at a cost afterall:

http://www.stuff.co.nz/business/industries/3590115/JB-Hi-Fi-workers-strike

From the article:


Unite organiser Omar Hamed said staff were paid $13.50 an hour, just 75 cents above the minimum wage, and had not received a pay rise in two years.

The company "cannot plead poverty", with profits expected to be between $153 million to $157m this year, he said.




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  Reply # 319422 16-Apr-2010 15:26
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Should music store staff be paid anything above minimum wage? Isn't it a minimum wage kind of job? I'm sure they pay valued staff more than that.

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