Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


15 posts

Geek


Topic # 62492 8-Jun-2010 15:38
Send private message

Hi Guys,

ISSUE!!!!!


I purchased an item from harvey norman yesterday for $599. It was an amplifier. TOday they call me and say that the item i purchased was given to me at t he wrong price and i need to pay an extra $500 as the item has a RRP of $1999. I need to know if I have the right to keep it as I never knew that. thats the price on the amp and thats the price the sales person put on my invoice with the same model number,.


I would appreciate some advice please.

Thanks

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5
BDFL - Memuneh
61320 posts

Uber Geek
+1 received by user: 12064

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 339408 8-Jun-2010 15:46
Send private message

IANAL but they accepted the sale, they invoiced you and you paid. If they had a price problem they could have declined to sell the item BEFORE you paid for it.





4288 posts

Uber Geek
+1 received by user: 82

Moderator
Trusted
Lifetime subscriber

  Reply # 339409 8-Jun-2010 15:52
Send private message

deshanv: Hi Guys,

I purchased an item from harvey norman yesterday for $599. It was an amplifier. TOday they call me and say that the item i purchased was given to me at t he wrong price and i need to pay an extra $500 as the item has a RRP of $1999. I need to know if I have the right to keep it as I never knew that.


thats the price on the amp

Do you mean, if you walked in there today, it says $1999?

and thats the price the sales person put on my invoice with the same model number,.


So the invoice actually states $1999, but they let you out of the door paying $500? Were you paying part cash, part eftpos? Or on mutliple eftpos cards?


I would appreciate some advice please.

Thanks



IANAL, but if the receipt/invoice states you should have been billed $1999 and yet you only paid, $500, and you know this is the case, then IMO it is theft. And HN have every right to ask you politely to come back to remedy it. Which it sounds like they are doing by still offering to you at a good price.
IANAL!!!

BDFL - Memuneh
61320 posts

Uber Geek
+1 received by user: 12064

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 339410 8-Jun-2010 15:58
Send private message

Hmmm. Wait a minute. Now I am confused...

What is the price on the invoice? $599 or $1999? How much was the item tagged for? And much have you paid?





4288 posts

Uber Geek
+1 received by user: 82

Moderator
Trusted
Lifetime subscriber

  Reply # 339411 8-Jun-2010 15:58
Send private message

freitasm: IANAL but they accepted the sale, they invoiced you and you paid. If they had a price problem they could have declined to sell the item BEFORE you paid for it.



The OP really needs to give us some more info. I would have it at a guess, that HN would have offered it at $1999, the OP accepted, but there was a mistake when it came to billing the OP. So as far as HN are concerned, they have not received the money the OP agreed to pay them. Obviously this is speculation and the OP needs to explain what exactly happened.

2698 posts

Uber Geek
+1 received by user: 688


Reply # 339412 8-Jun-2010 16:00
Send private message

if they quoted you $599 and that s what the invoice says and you have paid the full price then tough, of course they will be after you because they have lost money but thats not your problem, mind you  might not be there favorite customer next timeSmile




Common sense is not as common as you think.


447 posts

Ultimate Geek
+1 received by user: 1


  Reply # 339415 8-Jun-2010 16:07
Send private message

I'm also confused $599+$500=/=$1900

467 posts

Ultimate Geek
+1 received by user: 100


  Reply # 339416 8-Jun-2010 16:08
Send private message

As has been said, we're not lawyers, and your post is too ambiguous for us to understand the situation exactly...

I am not a lawyer, but having done commercial law at university, I strongly suggest you head down to your local Citizen's Advice Bureau or Community Law Center (for free legal advice) and have a chat to them about it.

HN should allow you to seek independent advice over it.

536 posts

Ultimate Geek


  Reply # 339418 8-Jun-2010 16:11

"and thats the price the sales person put on my invoice".

If your invoice states $500 and you paid $500 you are perfectly within your rights to keep the goods. If the invoice said $1999 then you can probably be made to either return it or pay the rest.

xpd

Chief Trash Bandit
8983 posts

Uber Geek
+1 received by user: 1383

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 339420 8-Jun-2010 16:19
Send private message

k1wi: As has been said, we're not lawyers, and your post is too ambiguous for us to understand the situation exactly...

I am not a lawyer, but having done commercial law at university, I strongly suggest you head down to your local Citizen's Advice Bureau or Community Law Center (for free legal advice) and have a chat to them about it.

HN should allow you to seek independent advice over it.


+1

It ends up being one of those situations where both can argue till blue in the face but theres no real proof that either were in the right or wrong.... but if the invoice states $599 then it dosent look good for HN :)




XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz




15 posts

Geek


  Reply # 339421 8-Jun-2010 16:20
Send private message

invoice says $1999 less $1400 so total price inc gst on invoice is $599

3390 posts

Uber Geek
+1 received by user: 467


  Reply # 339422 8-Jun-2010 16:21
Send private message

Does the amp model number (one the front or the back of the amp) match that of the one on your receipt?



15 posts

Geek


  Reply # 339423 8-Jun-2010 16:21
Send private message

The sale price on the amp was $599, this was on the sticker that was attached to the amp, I never knew it was $1999 till i got home

352 posts

Ultimate Geek


  Reply # 339424 8-Jun-2010 16:23
Send private message

deshanv: invoice says $1999 less $1400 so total price inc gst on invoice is $599


sweeeet

xpd

Chief Trash Bandit
8983 posts

Uber Geek
+1 received by user: 1383

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 339427 8-Jun-2010 16:27
Send private message

deshanv: The sale price on the amp was $599, this was on the sticker that was attached to the amp, I never knew it was $1999 till i got home


If the sale price, the invoice and the model numbers match, then nothings wrong, HN cant chase you. If the model numbers dont match tho, then fair enough them asking for you to return it or pay the difference. Once returned, itd be up to you to take your money back or take the correct amp....




XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


BDFL - Memuneh
61320 posts

Uber Geek
+1 received by user: 12064

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 339428 8-Jun-2010 16:30
Send private message

deshanv: invoice says $1999 less $1400 so total price inc gst on invoice is $599


What is "less $1400"? Payment or discount?

deshanv: The sale price on the amp was $599, this was on the sticker that was attached to the amp, I never knew it was $1999 till i got home


There was a price sticker saying $599 and the invoice has a total for $599?

The case is looking better on your side...




 1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.