Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




734 posts

Ultimate Geek
+1 received by user: 6


Topic # 64938 26-Jul-2010 12:38
Send private message

Hey just tryed to cal IRD and they say the hold time is 45 mins what 45 mins on hold man this sucks any one having the same problem?




               The Biggest and the Best.

Create new topic
Phil Gale
1107 posts

Uber Geek
+1 received by user: 44

Trusted
Red Jungle
Subscriber

  Reply # 356450 26-Jul-2010 12:39
Send private message

Maybe try when its not lunch time? its probably peak calling time.




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

676 posts

Ultimate Geek
+1 received by user: 104

Subscriber

  Reply # 356465 26-Jul-2010 12:59
Send private message

I'm pretty sure I've used their callback option last time I had a similarly long wait time, though I think you're not allowed to use mobile numbers which is really inconvenient.

I also love the way the voice recognition only gives you three attempts at something before it hangs up on you. I always make the mistake of muttering under my breath and triggering a response.

 
 
 
 


Baby Get Shaky!
1581 posts

Uber Geek
+1 received by user: 393

Trusted
Subscriber

  Reply # 356490 26-Jul-2010 13:25
Send private message

At least you got a wait time. I tried several times last week to call from a landline and all I got was a message saying "due to overloading we cannot take your call, try again later" followed by the phone hanging up. Quick to jump on you when they want something, slow to respond when you want something...

3609 posts

Uber Geek
+1 received by user: 170

Trusted

  Reply # 356510 26-Jul-2010 13:46
Send private message

I was just going to say, you are lucky you didn't get the "overloading" issue. Kingjj stole my thunder!



734 posts

Ultimate Geek
+1 received by user: 6


  Reply # 356555 26-Jul-2010 14:47
Send private message

callback option failed for me never got a call back at all still waitting for it to call back. i keep you guys posted on it.




               The Biggest and the Best.

367 posts

Ultimate Geek
+1 received by user: 10


  Reply # 356561 26-Jul-2010 14:53
Send private message

If your MP is from National complain to them. After all they are the ones who cut the staffing levels.

257 posts

Ultimate Geek
+1 received by user: 23


  Reply # 356571 26-Jul-2010 15:05
Send private message

My wife rang Sunday morning @ 9 am (when they open). She also had to wait 40 minutes to get a reply.
We both had a few hundred to pay in tax, which is weird since we are both full time salary and PAYE should do it all automatically.
Maybe they made a big stuff up and everyone is calling in?

832 posts

Ultimate Geek
+1 received by user: 77

Trusted
Lifetime subscriber

  Reply # 357012 27-Jul-2010 11:10
Send private message

cws82us: callback option failed for me never got a call back at all still waitting for it to call back. i keep you guys posted on it.


I have tried the callback system and had a callback when they said. The callback system automated voice asks you to enter 1 if you are "your name". When I do this it says "Invalid Option" and retries this 3 times before giving up. Have tried several times with the same result - I am using Woosh.

So, it's back to waiting 45 minutes on the phone line.

534 posts

Ultimate Geek
+1 received by user: 30

Trusted

  Reply # 357015 27-Jul-2010 11:11
Send private message

I had the same issues being dumped by the call system due to overloading week before last. I figured it was due the belief it is easier to give money to the IRD than get it back ;P

My tactics: I looked up the full contact list on the site and started calling each number 1 by 1. Finally got through on some business line.

All the CSR's are meant to be trained the same so should be able to help no matter where you get to.

Hope that helps.




 

Connecting to UFB? Go with Bigpipe and use this link for free credit!


893 posts

Ultimate Geek
+1 received by user: 5


  Reply # 357022 27-Jul-2010 11:23
Send private message

I tried to get through yesterday afternoon about 20 times, over the time period from 3.30pm to 7.30pm, each time I got the overloaded message. About 7.50, ten minutes before closing i got through and sat on the hold musice for 5 minutes before someone answered and my problem was "fixed in less than a minute.





Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.