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  Reply # 492004 11-Jul-2011 12:37
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Ahh ok. Hardluck then to everyone who brought something lol.

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  Reply # 492006 11-Jul-2011 12:39
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i wonder if it was hacked :P




 
 
 
 


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  Reply # 492024 11-Jul-2011 13:01
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M_I_C_H_A_E_L: Ahh ok. Hardluck then to everyone who brought something lol.


I would be surprised if anyone who placed an order really thought that they were going to get something for free.
My only reason for placing the order all the way through was to see if I could.  I'll now await their call or email to tell me they won't fulfil the order. (And rightly so. An organisation shouldn't have to be multiple thousands of dollars out of pocket for a screw-up like this, albeit a rather humongous one.)






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  Reply # 492078 11-Jul-2011 14:34
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floydbloke:
M_I_C_H_A_E_L: Ahh ok. Hardluck then to everyone who brought something lol.


I would be surprised if anyone who placed an order really thought that they were going to get something for free.
My only reason for placing the order all the way through was to see if I could.  I'll now await their call or email to tell me they won't fulfil the order. (And rightly so. An organisation shouldn't have to be multiple thousands of dollars out of pocket for a screw-up like this, albeit a rather humongous one.)




 

They don't if it is a genuine error. I believe it is covered by the contractual mistakes act or something like that. Obviously there was an error with the website.  

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  Reply # 493929 16-Jul-2011 09:59
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Quick update on this 5 days on.

* I haven't received any communications from Dick Smith - no emails, no phone call
* $4.95 was debited to my credit card on 11/7/11 - the day of 'purchase'
* On the website my order status changed about 24 hours ago from 'Your order is being processed', to 'Your order is being amended'

Not sure how many of these orders they have to work through, but I would have thought they might want to clear all this up a bit quicker than what they're doing.





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  Reply # 493932 16-Jul-2011 10:01
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floydbloke: Not sure how many of these orders they have to work through, but I would have thought they might want to clear all this up a bit quicker than what they're doing.

One of the news articles I saw said that about 60 people had tried to buy free items.

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  Reply # 497115 23-Jul-2011 15:18
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Finally got an email from them today at 13:40 to say that my order has now been cancelled. I was under the impression from the press articles they were going to offer the goods to me at 10% off but that hasn't happened - not that I would have taken them up on it.
Be interesting to see if they'll credit me the $4.95 that got charged my credit card.





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  Reply # 497172 23-Jul-2011 18:35
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Followed by a 18:00 email announcing $4.95 has been refunded to my credit card.





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