ajobbins: My stance is that, even if they 'fix' the TV, I had already rejected it. Based on what has happened to date, I have no confidence what so ever in their ability to actually diagnose and fix the issue and I am not willing to risk taking the TV back.
They still can't give me a time frame for actually having it fixed anyway.
It does beg the question as to why they couldn't diagnoise the problem the first time around, and returned it to you, and why they have only now been able to find out what the problem is. I would probably do what you are doing.
In a similar situation, filed a claim with disputes tribunal because retailer initially rejected request to repair laptop, so after three weeks lodged claim and all of sudden the retailer rings me up to repair laptop subject to certain conditions. Rejected offer and refiled claim to change the amount to a full refund.
Mediator is now considering if my initial requests to repair laptop under CGA was rejected and if so was the repairs completed in a timely basis. The laptop had been repaired previously within a week.
CGA is vague but at the very least, retailer will be required to repair.
Got a response back from DSE when they received the Disputes Tribunal hearing notice.
They have offered me a brand new panel, of higher spec than what it is replacing. Although I would prefer my money back and go and buy a different brand from a different retailer, I will likely accept the offer and be done with it.
DSE have actually now acknowledged that it was a known fault for my model of TV, and this should have been picked up right at the beginning.
Still waiting to hear full details of their offer, but I think this is a satisfactory result. (Not a good result, but it will do). It's a shame I had to go through all of this effort just to enforce my rights as a consumer.
ajobbins: Got a response back from DSE when they received the Disputes Tribunal hearing notice.
They have offered me a brand new panel, of higher spec than what it is replacing. Although I would prefer my money back and go and buy a different brand from a different retailer, I will likely accept the offer and be done with it.
DSE have actually now acknowledged that it was a known fault for my model of TV, and this should have been picked up right at the beginning.
Still waiting to hear full details of their offer, but I think this is a satisfactory result. (Not a good result, but it will do). It's a shame I had to go through all of this effort just to enforce my rights as a consumer.
For shame, DSE, for shame.
If they carry the brand and model of panel you seek, then you could try negotiating.
Make sure the one they are offering is truly brand new and not something that has been returned or shop display model.
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