Not all couriers are the same

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mattwnz

19389 posts

Uber Geek

#519178 10-Sep-2011 00:01

kiwiscoota:
mattwnz:?

---edit---
Perhaps it is due to your location or a lack of drivers near you. You say they need to pick it up from central chch, but isn't that pretty empty these days, and that could be the reason why they don't have anyone to pick up in that zone.

My location should not have been an issue, ?while I was waiting I saw Poste Haste deliver to the school which is about 50 metres from me, ?I saw a Castle Parcels van drive past and I even spoke to a Poste Haste driver who had parked nearby to have his lunch, ?but no he could not do my pick up as the job had not been allocated to him and I'd had a NZ Couriers delivery. ?

Bear in mind that Pass the Parcel are all in the same group as Poste Haste, Castle Parcels & NZ Couriers and they use which ever vehicle is nearest, ?I was advised of this by one of their customer service officers.

The original delivery of the satchels was made by Castle Parcel and the eventual pick-up was done by a Poste Haste ?uniformed driver in a plain white van.

Sounds like they might have bug in their systems, as that shows a lack of efficiency with their software. There systems should be more efficient. I think most couriers will probably say 'up to 2 days' to pick up but I am sure that is pretty rare, but would happen from time to time.

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blakamin

4431 posts

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Inactive user

#519181 10-Sep-2011 00:27

TheUngeek: Fastways are the worst!

Had a computer stolen by somebody that was working at Fastways 5-6 years ago. They saw it on camera at the depot one minute, next, gone. Magicians! I should send them my bills!

And today I finally got the package that was sent from Auck to Welly on the 6th. Yay. :/

Behodar

9250 posts

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#519193 10-Sep-2011 07:41

DHL perhaps?
Their international tracking notifications don't work at all. The tracking itself doesn't seem too bad, but the email notifications never appear.

UPS. Apparently I forgot to mention that :)

nigelj

856 posts

Ultimate Geek

#519290 10-Sep-2011 15:12

For a rural point of view, Courier Post are the best, it's the same Rural Post driver that delivers the post (and for us, the NZ Herald), and hand overs happen in the middle of the night, so it's normally next-day.

We have a good rapport with the driver, and if she knows we are home (sees us outside, that sort of thing) she'll leave the packages in the box, or bring them up our driveway and leave them for us. Additionally, as we know roughly when she'll normally turn up, so we can clear the box quickly for non Signature Required packages.

The issue is when other companies (read NZ Couriers/Post Haste in particular) don't handover to NZ Post/Courier Post like they used to but to Coural Couriers, as part of the handover the tracking gets lost completely and often they don't even do signature required (NZ Couriers agreement actually says that for parcels going to Rural addresses they won't collect a signature or anything).

This got up my nose over Christmas last year when I ordered some RAM from Ascent, who's stockist put it via NZ Couriers, and it was left in the mailbox until the Sunday/Monday because

a) It had arrived after the Rural Post service on the Friday
b) I only just happened to notice that the door on the letterbox wasn't left right.

It really goes against the "Door-to-door nationwide" that NZ Couriers put on their bags.

As a result, when on Trade Me, I specifically look for people that say they ship via NZ Post ParcelPost or Courier Post unless I have to/or it's far more economical.

After all, it's so easy for something to be stolen from a letterbox that is 100m+ away from the house, and it's a bit hard to take responsibility for a parcel that you don't actually know has arrived, the courier companies need a good kick .....

AviZ

214 posts

Master Geek
Inactive user

#519295 10-Sep-2011 15:38

kiwiscoota: I've used couriers for more years than I care to admit to. The industry norm is same day pick-up (provided you call early enough) and then 1 to 2 days delivery.

Imagine then my shock, when I booked a courier (one that advertises on TradeMe) at 10.30am, waited all day for the pick-up before finally calling them at 4.45pm to find out what is happening only to be told "Our standard pick-up is within 2 days" !! Bear in mind this is a pick-up from Christchurch Central, not some rural location.

I'd also point out that there is no mention of this on their web site, although it does clearly say that delivery may take 2 days.

I'm not at all happy, it's now almost 24 hours since I booked & paid for this "service" and I'm still waiting?

Robert

passtheparcel is really not a courier company.

i went to post haste with a passtheparcel package expecting to pay and drop off, they told me that passtheparcel is not ran by post haste, i had to go back home pay for it then drop it off to them.

dont blame the couriers as its not a courier fault. passtheparcel may not have advised post haste quickly enuff.

kiwiscoota

237 posts

Master Geek

#519322 10-Sep-2011 17:22

AviZ:

passtheparcel is really not a courier company.

i went to post haste with a passtheparcel package expecting to pay and drop off, they told me that passtheparcel is not ran by post haste, i had to go back home pay for it then drop it off to them.

dont blame the couriers as its not a courier fault. passtheparcel may not have advised post haste quickly enuff.

Pass the Parcel is a service 100% owned by Freightways and from the Pass the Parcel website:

Well, it is a branch of Post Haste Couriers…

Post Haste is a courier company that has spent over three decades at the forefront of the New Zealand courier industry. With over 240 Post Haste couriers servicing 360+ towns and cities in New Zealand, we can deliver your parcels with ease.

So Post Haste are 100% responsible no matter what their staff told you and I would add that it is quite clear from their web site that you need to pay for the service before either dropping the parcel into their nearest depot or arranging pick-up,

Jezsikat

24 posts

Geek

#520197 12-Sep-2011 21:46

I run a couple of businesses and i have tested the waters on main couriers and have to say the majority suck. Post Haste being the worst. I use NZ Couriers they are fantastic and generally do next day delivery at the most 2 days which is rare.

I refuse too use pass the parcel for obvious reasons.

richms

26418 posts

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#520221 12-Sep-2011 22:17

Worst IME are PBT - just leave the card in the box without coming down the drive, had that on camera and they dont care.

NZ couriers leave stuff in the letterbox despite a promise of door to door service. The authority to leave tells them where to leave it, they cant be stuffed coming down the drive. Again, on camera, dont care.

Fastway are the best, but thats probably because I send stuff thru them so the guy has a reason to pay attention to instructions.

Courierpost "lost" the authority to leave between drivers. Would have thought their scanners would tell them exactly where to leave stuff etc but no.

Worst has to be fedex, who have a different driver everytime, and they always try to go to the neighbours place at 34A, when I asked the last guy he said that its the front house so its 34 and the back house is 34a.... Ooooookay, thought the number on the front would tell them which was which.

Richard rich.ms

Jezsikat

24 posts

Geek

#521121 14-Sep-2011 18:27

oooo ok i swore lol i meant i use courierpost

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