Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
lchiu7
5356 posts

Uber Geek

Trusted

  #539519 31-Oct-2011 12:17
Send private message

I actually think that's pretty lousy service.  I have had my N1 repaired a couple of times by HTC (in the US).

Once I reported the fault to them, pretty much the next day they would email me a Fedex label to send the phone to them and a link to enter my credit card details.  The phone would take about 2 -3 days to repair after which the phone was Fedex'ed back to me.

Of course I hasten to add I could not use their label so I just posted the phone to them but kept enough of the label to identify the phone and me (bar code), Then they sent the phone back to my brother in LA who mailed to to me. But the entire process only took about 16 days in total.

Assuming the organisation who sold the phone to the OP had to send the phone offshore to be repaired, this is pretty much what I did and it did not take 4 weeks.




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


ArcticSilver

691 posts

Ultimate Geek


  #539636 31-Oct-2011 17:15
Send private message

richms: If you want immediate swap out etc then you shouldn't have gone to a bottom of the barrel parallel importer IMO. cheapest on pricespy is usually there for a reason.


They were not the cheapist on price spy. I went with them because of their rating on price spy (which was good).

Also, I do not expect an immediate swap out, I am not unrealistic.

What I DO expect however is a resonable period of time to resolve the issue. 2 weeks is a long period of time for a repair, but I can accept this may be necessary. When did 3-4 weeks become acceptable? Especially with an item as essential as a phone.

How would you feel if your car was faulty when you purchased it new and it had to go for a repair which would take 3-4 weeks?

Why shouldnt I expect a resonable time frame? It is their responsability to include this cost in the price, they legally have to provide this service. Why should it matter if I buy from the cheapist store around? It shouldnt.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.