is it a combination of communication and expectations that is the issue rather than his fault or your fault.
Gets a bit confusing and I may have picked it up wrong but firstly you said he wasn't backing down on $700 now its half. Secondly he was holding onto seat now he isn't.
Given this then maybe, as I said before, there is another side to this which obviously we don't know but given what you have said I think he is being reasonable, sorry if that isn't what you want to hear.
Yes originally he had refused to listen to reason and had demanded the whole lot.
Overnight he seems to have calmed down a little and backed off some of the comments he had made.
He has become more reasonable, and I'll likely pay half which is a lot more than I feel is fair under the circumstances, but I don't have time to spend arguing with him over the difference between $200 which is what I think is barely fair and $350 which is what he is asking.
The flip side of paying that is I won't return there so I guess he will make a short term gain.
networkn: john2010:... I can't believe you would be happy in this situation to get an unexpected bill for $700.
Well only seeing you have made a claim as to how I might feel let me respond and surprise you -
First, the bill would not have been unexpected. People do little things for me for which they do not charge and I do the same for others. In no way whatsoever do I expect not to then be charged when things become more expensive and nor do those who I then invoice under similar situations. In either case no one among my relationships expects a warning - we all realise we will not always get things for nothing.
I manage both personal and business procurement (in the business case on occasion in excess of $100m) in a combined contractual and relationship based way. It always works well. In your situation I would have looked at the previous freebies from the supplier, which he was entitled to charge for if he so wished, as being a pleasant and welcome generosity on his part (or perhaps a slip of his mind in which case I would have reminded him) and now he has charged for a more expensive situation as being fair enough. Indeed, I would not expect to turn his past generosity in the less expensive cases against him, as you have appeared to do, into being an entitlement of yours needing a warning from him if he saw to act on his contractual right to now charge.
It seems to me that he has been generous in the past (I freely acknowledge that he may have got a return on that as it may have encouraged your return business with him) and apparantly, given that you return to him, he does a good job. I would have concentrated on those pleasant aspects of doing business with him and the relationship as being one to foster and build on rather than getting upset about his now charging me for something he was quite entitled to charge for and I would not be completely closed to his having any valid point of view (with reference to your recent comments about his unreasonableness).
So you see, we are probably very different people and it is therefore perhaps not unexpected that you can't believe that I would be happy under the circumstances you find yourself in.
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